Kohl'sReviews of kohls.com

Kohls is the worst, they ship by horse and buggy. Will never use kohls online again. You’d get your clothes quicker if you made them yourselves. Would leave no stars if possible.

Customer service is terrible!! You order something and when you go to return and want to exchange for something that costs more( because went to 2 stores could not find item) they refunded and items I bought cost more than returns yanked the Kohls cash back and all together spent way over 50, then to top it off customer service says, now you have to go wait in a line for 15 minutes to repurchase the items they will not ring, a total waste of my time 🤨and the cherry on top wanted send e mail and he said no I can help in chat wasted another 15 minutes making me say every detail and then said you will need to send an e mail, I am so irritated.

I ordered 2 pairs of Sonoma supersoft skinny jeans with the intent of wearing them to work. I've ordered these jeans many times before without issue. When I got the jeans today, they had prefab rips in them! The pictures didn't show any rips, and I obviously cannot wear them to work. These 2 pairs are going right back. So very disappointed in Kohls. I will be cancelling my Kohls card and never going back.

Ordered pants on Kohls.com. I received an email from Kohls saying they shipped. However, the tracking for the package says that a label was created but USPS has not received the package. It is now past the date Kohls promised to have the package to me. I have contacted customer service, but they won't do anything until at least 2 days after the promised delivery date and keep saying that I will still get the package. I ordered this for something specific and I don't even need it now. This has happened to me three times in recent months where a Kohls package says it has shipped but it hasn't. I've been a Kohls customer a long time and their service has gone way down hill. I'm tired of this and don't want to shop with them any more. Edited to add that I first contacted Kohls on 4/1 about this order and they said I needed to give it until 4/2 to show up. Then I contacted them on 4/2 and they said I had to give it until 4/4. I contacted them on 4/4 and now they say I have to give it until 4/6. They claim it shipped on 3/26, but the tracking just shows a label was created and that is as far as it goes.

I placed an order for 4 items on 3/22/24. I received 2 of those items. I have contacted Kohl's via chat regarding the other two items, several times regarding the other two items and was told they would be shipped. As of today, 4/3/24, I have not received these items, I have not had any correspondence from Kohl's and Kohl's have blocked me from signing into my account. The original tracking number on this order does not work.

Jesus, it's been more than 2 weeks and I still not received my package. You said earlier that it only took 1 week

Ordered some boots and they never made it to my house. They were returned to sender by UPS. It took a total of 52 days for my refund. I will never ever do business with this company again. They just want to hold your money on their books as long as possible. Horrible service!!

I ordered birthday dresses for a little girl and had it shipped to Pennsylvania. That went well. I ordered for myself a gown needed for a charity event...changed the shipping address to my address, checked that it was my billing address, and the gown went to Pennsylvania. When I contracted Kohls with that Order #, I was informed they would credit my account with that Order. When I checked my account, they credited it with the birthday dresses, which cost way less than the gown. When I contacted Kohls again, I was informed that they would not refund that Order because the system did not update my shipping address. I questioned why they did for the smaller order, which they could re-charge me for. Totally frustrated!!!!!