Expect Great Things when you shop Kohl?s for apparel, shoes, accessories, home products and more! Find top brands at great prices at Kohl?s today!
Kohl's (kohls.com) has 3,771 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Jacqueline Van H.
Terrible return policy with PAPER RETURN FORM! For those of us who don’t own a printer it’s a big barrier. You have to pay for return shipping! I will NEVER BUY FROM KOHLS AGAIN AND I WILL TELL EVERYONE I KNOW !
Nancy M.
Really poor customer service - many of the agents have no clue on fixing their mistakes and worse than that-they force customers to do all the homework
Angel L.
I wasn’t feeling my best so I didn’t look my usual self. I was judged the minute I went to pick up my online order. I had called for days making sure I was given the time I needed to pick up. Not only did I go through continuously showing my email to PROVE it was me I then was informed my order wasn’t there. All that time feeling horrible to hear well sorry here’s a 19.00 store credit 30 something will be in ur acct. never received it and never received my order. I was embarrassed to say the least. I had to go to the back of the store then to pick up my earring. Asked the kind lady if she needed my email. No just ur phone number. So what happened at the first pick up line. I am a shopper. I expect to be treated with respect and have the outcome to my satisfaction no matter how I look. I was sick. Tired and ran out so I didn’t lose my order. Never before but I see there’s always a first time
JAMEKA H.
This place is the worst, I've had a Kohl's card for years, but I never use it, being that you have so much to go through to pay the bill. Half of the time I can't get into the account then, dealing with customer service is worst they are horrible. We "somehow" got disconnected, and she didn't call back to check if everything was ok, then they had the nerve to send a survey, I promptly did it and it wouldn't even submit, the worst.
DjWalker
Why write on coupon Kohl's only brands &(other great brands). Your store dictates what (other great brands) your percentage coupons will be used for. I feel printing that on coupon is sooo misleading event to the point of false advertising! Service desk talked about kangaroo marks and go to an app to find out what brands qualify. This coupon is nothing more than a manipulation tool. I'm done being manipulated.
Teresa S.
This company can improve by actually giving you Kohl's cash that doesn't expire in a 5 day time line and actually giving me a discount on something other than "Kohl's only" products. I have been shopping here for years but now I am disgusted with the way this store works. Lee jeans is not top of the line so I think I should be able to use at least my Kohl's cash. We'll at least my credit card bill will go down.
Dedra
I had a Kohl's card for YEARS when I was married then in just my name since 2012. I was NEVER late with payment. I've been sick for 4 months & missed my FIRST payment EVER. You slapped on a $15.00 late fee on a bill for $39.00!! REALLY?! I called & cancelled my card. You lost one of your BEST customers!
who S.
I'm about ready to close my credit card with your company anytime I try and read any article I am bombarded with your pop-ups.I can't stand it any longer and if it continues.I probably will have to close my account.Hopefully that will help.
