Kohl'sReviews of kohls.com

I applied for a kohls CC at checkout. It was accepted and was told my CC would arrive in the mail in a couple of weeks. It never came. I went to Kohls and they pulled up my account. I was told the system used the address on my scanned drivers license even though I entered my new address on the application. (I had just moved two weeks prior). I was directed to call Kohls customer service to correct it. I called and gave my new address to a person that spoke very poor English and was hard to understand. After I gave my address, the person said, “ok you’re all set, anything else”? I asked this person to verify the address info I just provided them before we hang up. They had the street number wrong and both parts of the street name were misspelled. Carelessness and incompetency

2 shirts ordered and deliveries were seperate. The 2nd shirts came over a week after first order arrived. Ordered blue shirt and gray was delivered. Had to take shirts into a kohl's to return. To much time spent.

Kohl’s should be all about customer satisfaction and the customer experience these days with all the competition. Putting the return desk at the front of the store is not asking too much. You removed one bank of cash registers to make more room for merchandise for yourself (to enhance potential sales), not the customer. All other merchandise and grocery stores have the return desk at the front of the store. Also it is a great way of greeting customers as well. The return desk associate said he likes it at the back of the store because that is where he likes to work. I don’t care. I had worked hours on my feet that day and was exhausted and I had to return something at Kohl’s and I walked and walked and walked all the way to the BACK of the store to return something. Thanks for making it very unpleasant Kohl’s. The associate says well, at least you got to look at all the merchandise on the way back here to the return desk. Really? I don’t have time to look, just to return.

Kohl's used to be my to go store but not anymore. They used to have really nice looking clothes back when they had Jennifer Lopez, Elle, apt 9, and similar. They changed it all with clothes I wouldn't take if they gave it for free. Stores look trashy now and it's mostly because of ugly clothing they now sell Plus they brought in Sephora which is waste of their square footage in my opinion.

I always buy the same jeans. The cut this time is terrible. I live an hour away from a Kohls and purchased online. Now I have to drive to return them because I would have to pay shipping back and I paid shipping when I first purchased. This store has gone downhill for years. I'm done.

Terrible service and in a way seems very prejudiced on not being helped at store 0257 @ID 999-9669-7684-7889-9742-4012 and when asked for a little bigger bag to hold some other items it was denied…..because why I have pigment in my skin?? Terrible

Hi I'm so sorry for giving 2 stars but I'm compelled to do so by kohls system. The sore is really good, all overpriced though,but fine but the payment system is so frustrating. I trief to pay over the phone and I was given a confirmation no. I was relaxed but after two days I checked nd the payment was still there in my account. So I called again and eventually I am now left with the options that either I visit the store even I feel good or not OR I keep trying for 2 or 3 times to pay and to check because if I don't my credit gets hurt. Please try to fix your system. You saying sorry doesn't fix my credit score. Thankyou

I recently ordered two shirts from Kohl's that were on clearance for $11.52 each. When I got the email confirmation, they had charged me $29.99 each! When I called CS, the operator initially told me that my color was not on sale. When I proved that it WAS on sale, she then tried to fob me off by offering to refund the difference in the form of "Kohl's cash"! I said "NO, I want the refund to my credit card!" She said, "Sorry, I can't do that." What a crock! When I threatened to contact my credit card company and stop payment, she finally agreed to credit my card (after putting me on hold a second time), which is why I'm giving two stars. I'll be very careful about ordering online from Kohl's again.