Kohl'sReviews of kohls.com

I went into the khols store in west ashley, charleston sc this morning to do amazon returns. i had about 20 coloring books and two other items to return. It was about 10 am and no one was on line. The cust serv rep says i will be right with you and when she looked at the coloring books I had on the counter she says "don't tell me these are all seperate returns" I said they are and that amazon does not let you do multiple returns, which I wish they did. I had everything in order, with all the returns/scanned in order in each book. As she was doing the returns, she than says" this is why people should just shop at stores and not online". I said to her that the stores in this area are terrible and they do not have the coloring books my grandkids like, and I stated these were very popular books. She said, "I can tell by all the ones you are returning", WFT! she then went and said, I should just to Barnes and Noble and buy my books there. Really Kohls, please have a talk to this woman and your staff, I have never felt so uncomfortable as I did in this situation. I had more returns in my car that i was going to return later in the day, and now I am just going to return them to wholefood. I was going to shop and use the 25 off coupons, but was so turned off this women I just did not want to spend any money at this store. You should hire people who appreciate that they have a job and keep their thoughts to themselves

I want to give fair warning to anyone who purchases Sephora items from Kohls to JUST DON’T DO IT! I purchased an 8.8 full-size tube of Kiel’s Facial Fuel that arrived with an expiration date of this month. Since it contains sunscreen, it’s not good to use past the expiration date. I offered to take this to the UPS store to return if they would give me a prepaid label, but they refused. My only option is to take it to a store, stand in line and get my money back. I don’t understand why it’s my responsibility to fix their mistake. I spoke with a supervisor and they said there’s nothing they can do. I’ve been a Kohls customer since they opened their first store in Louisville, Kentucky, and I will never spend another dime with them. I had the supervisor close my account. That’s really a great business strategy to lose all future business because of the unwillingness to send a UPS shipping label that would probably only cost them five dollar in shipping charges. I even emailed photos to the supervisor to prove that I’m not lying, but they didn’t budge. Now I see why they have such terrible reviews. Live and learn.

Kohl’s is a criminal enterprise. I PAID for expedited shipping on an order and it never shipped. Customer service is useless and they all lie. Stay away from this crooked company. I found that Target is better because at LEAST they SHIP your orders! I won’t do any more business with this schlock shop!!!!

I had a package delivered to my home it was a door mat that was thrown on my steps and the door mat was ripped so I am unable to use it absolutely disappointed!!! I shop at kohl's quite a bit Unfortunately I am not going to anymore moving forward!

Returned an item and it's been 10 days and no refund. Everyone of the associates tells me something different. I will never order from Kohl's again!!!

I had to call Kohl’s customer service three times about a missing $10.65 refund, and the experience was unbelievably frustrating. Here is the background. I made a purchase and received $10 in Kohl’s Cash. I later used that $10 Kohl’s Cash on a second purchase. When the first purchase was returned, Kohl’s deducted the $10 Kohl’s Cash, plus the related sales tax, from my refund. I understood the reason: at that point, I had already used the Kohl’s Cash on another purchase. However, I then returned the second purchase as well. Once that purchase was returned, the $10 Kohl’s Cash no longer benefited me on any purchase. Logically, the $10 plus the corresponding tax—$10.65 total—should have been automatically restored to the refund for my first purchase without the customer having to make a phone call. Apparently, getting Kohl’s to understand and correct this was far more difficult than it should have been. The first associate simply could not follow the logic. He repeatedly insisted that I had earned $10 in Kohl’s Cash on my first purchase, apparently implying either that there was no missing refund or that the missing amount was only $10. His reasoning simply did not make sense. When I tried to explain the logic, he would not listen and instead kept repeating his own reasoning to persuade me. I finally asked for a reference number so I could end the call. Even as I was trying to end the conversation, he continued repeating the same argument. The second associate repeatedly recounted the entire sequence of purchases and returns, as though explaining facts I had already clearly described. He went over the same story numerous times, put me on hold several times, and the call lasted a very long time. Eventually, he told me to go to the store and have the store call customer service so I could receive Kohl’s Cash, store credit, or possibly a refund—he was not even sure exactly what. According to him, he could not process the refund in the system, and the store should have resolved the issue when I returned the second purchase. I explained that when I went to the store a few weeks earlier, it could not even see my first purchase in its system, could not resolve the problem, and gave me the customer service number to call. In other words, customer service sent me back to the very place that had already told me to contact customer service. I called a third time. This associate also repeated the purchase-and-return history, although thankfully not as many times as the second associate. She then spoke at length about refund processing times and referred to several different dates, including the date the second purchase was returned. I could not follow her explanation because some of the dates did not match my records. I had to slow her down and give her the dates from my own records so we could determine whether they matched what she was seeing. Finally, I stopped trying to decipher the explanation and asked a very direct question: “When do you expect me to receive the refund?” She then gave me a rough date by which the missing refund was supposed to appear. Let’s hope it actually materializes. The issue itself is not complicated: Kohl’s reduced my first refund because I had used the Kohl’s Cash on a second purchase. But once the second purchase was also returned, getting the full refund for the first purchase became an exhausting ordeal. Three calls, long holds, contradictory instructions, circular referrals between the store and customer service, and endless repetition of a transaction history I already understood—repetition that did nothing to address the actual issue—all over $10.65. A refund system should not be this difficult to understand, and customers should not have to repeatedly explain Kohl’s own Kohl’s Cash and refund logic to Kohl’s customer service representatives.

I purchased a pair of women's pants online and went to the store to return. I had no receipt because it was an online purchase. The clerk was not at all helpful. She tried to find the order using my phone number and then the card I had used. She said nothing came up as a match. How does that happen? I had the original packaging with the code said that doesn't help. She said that without receipt which I never received She could issue a refund for $2.19 for a 45 dollar purchase. Absolutely no help. Needless to say I will never shop at Kohls again .

Online order - clothing shipped to home without sensors removed on clothing, the whole point of online shopping is customer is unable to go to store and now not removing the sensor prior to shipping is a poor experience from delivery service, unusable item and inconvenience ... The store that shipped this is from 7150 Preston Rd, Frisco, TX 75034