Kohl'sReviews of kohls.com

ABSOLUTELY horrible customer service. My account keeps getting hacked. I finally today called to cancel my account. Customer service rep was refusing to do so. He was absolutely useless and said he couldn’t cancel it. Finally I insisted he transfer me to fraud department and they canceled. So done with this store. Expensive. Getting hacked. Website horrible. Good luck.

On January 24, 2024, a fraudulent purchase was made on our credit card in the amount of $184.66. Subsequently, that amount was debited from our bank account on February 26, 2024 since we chose automatic payment. When I noted the debit, I immediately phoned Kohl’s and spoke to their representative who handles fraud. She appeared to be helpful and informed me that the purchase was made for rain boots somewhere in New York. A check of our account does show an order made by someone at the Commack, New York store (991) for rain boots. I was told that it normally takes sixty days to research, however, this appeared to be a clear case of fraud, and we would receive the money back in a short time. It did not happen. I contacted Kohl’s several times, to no avail. I then did a little research early May 2024 and found the email addresses for the CEO and one of the other corporate officers. I emailed them and got immediate attention. We finally got a refund over three months after our money was taken. We were told that a mistake was made by a Kohl’s employee and they had lost our complaint. It is clear that had I not contacted the CEO, we probably would not have gotten our money returned. There was no apology from Kohl’s…no small form of compensation for their error…only a short letter stating our money was refunded. Now, a few months later and someone is trying to hack into our account. This seems to be an issue with Kohl’s. As a result, we have cancelled our account with Kohl’s and will no longer do business with them.

First order they sent me the wrong size on five items. So I had to return then reorder on line. Then they fill one of the items at a store four hours away for me to pickup. Lord what company is this bad. Why are they losing money. These practices. I will never do business with them again. I am finish. This is poor business decision.

I would give them a zero 0000 if it was available. I didn't receive a bill in May 2022, on vacation, slipped by, got the June bill, said 'overdue' 30 days. I sent a check next day. Then I called and they wanted to direct withdrawal from my checking acct, which I don't do because I've been hacked before and I already sent the full balance payment. I've never missed a payment. I thought 30 days, now I paid it'll be OK. Well, the "customer service" trashed my credit score, more than 100 points. That has never never happened to me. I always pay my balance. I spent a week on the phone w Kohl's and credit score people. Kohl's didn't back down, for less than $120 and 30 days over. Whenever the chance arises, I tell everyone my lousy experience. I had always overlooked the dirty floors and piles of clothes in unattended dressing rooms, but no more. 2 years later my credit score is back to my normal >825 but will never set foot in a Kohl's again. Low class. No customer service. Ridiculous 'service'. Embarrassing for them.

Just in general, Kohl’s brand quality has gone way down! They used to have a lot of cute Sonoma brand clothing…. Now nothing!

I’ve had it with percentage off coupons that ‘don’t apply’ to what I want to order. What is great about a 40% off if you can’t buy what you want?! Shop SHEIN or Amazon. This company is beyond frustrating.

Kohl’s all the sudden has decided they’re not really gonna let you use their coupons on any item that you try to order. It’s time to move on everyone go to JCPenney’s or use Amazon. It’s a lot cheaper. No matter what items I put in my cart, it says they are not eligible for the discount. They’re trying to act like they’re giving me.

I quit shopping at Kohls and cancelled my credit card with them, I had 80 in kohls rewards used them , and my order got returned , I forgot to change my address, my fault but they took all my reward points away. I guess they needed them worse than I did! Anyways I quit shopping at woke companies that only put themselves first , not caring about moral, employees or customers … adios!11