Kohl'sReviews of kohls.com

Been a cardholder since 2006. In the past 6 months, EVERY time I try to use my kohls charge it is declined, despite my perfect credit history and several thousand in available credit on the card. When the closest store is over 20 miles away, this is more than an "inconvenience." Not to mention the repeated embarrassment at the store, looking like I don't pay my bill which is the farthest thing from the truth! I'm done with kohls. Suitable attorney clothing is sold everywhere.

Went to purchase an item, their website stated was in stock. Searched and searched, couldn't find an associate. Went to customer service, they called the department asking about the item. I was told, ' ...hadn't had that item since Christmas...". Then why does your website state you do!? The clerk almost laughing stated, "I don't know"....never offering to order the item or any assistance. Awful, awful experience. This was the first and last time I will ever shop at Kohl's. Don't waste your time!

The app is ridiculously bad. Returns are not shown and the online statement doesn't make sense! I'm closing my account and only shopping with them with cash or my own bankcard.

I purchased a $200 gift card as part of my daughter in law’s wedding gift to assist in her expenses as she traveled to marry my son, a U.S. Marine. Kohl’s denied her purchases after $80 and flagged the gift card as fraudulent. I was not informed by Kohl’s. I then attempted to make a purchase at Kohl’s and found Kohl’s had also frozen my credit account, even though my account had a zero balance. Kohls online support refused to assist the Kohls employees at the register who attempted to help me. Kohls refused to inform me why they failed to honor a gift card. I reported no fraud and still Kohl’s refused to lift the restriction on my account or my daughter in law’s gift card. At Kohl’s advisement, I ordered a new credit card from Kohl’s, who assured me the problem was resolved. When attempting to make the next purchase with the new card, my transaction was denied again, with no explanation. Kohls had not lifted the restriction on the second card nor on the gift card. I spent several more hours on the phone. Khol’s claims that the issue is resolved for the third time.The repeated humiliation of myself and my new daughter in law at Kohls registers is unacceptable

Coming from a FORMER employee, this company is incompetent, rude, unhelpful, and above all else, PASSIVE AGGRESSIVE. The employee and management conduct is severely disappointing and borderline illegal. There were several instances where I feared for my safety from another customer, notified the manager, and received NO help. I asked if this verbally aggressive and touchy customer could be removed from the store and the manager replied, "Um I don't really know if I have the authority to do that". I then had a panic attack as this customer wasn't leaving me alone. When I came back another day to speak to a different manager she replied, "Oh yeah I saw your panic attack on the security cameras, it looked pretty bad". I have had several other instances like this one, where I feared for my safety, was talked down to, was denied a raise I was on track for while new employees with fewer achievements and half the experience at Kohls were given a raise. This is an establishment I will gladly never associate myself with again and I recommend any reader does the same, for your own sanity and safety.

Kohl’s switched my Kohl’s card to a Visa card with 31.24% APR without my permission. I was on the phone for over an hour trying to stop it. I was told they would not cancel card. They don’t care about losing a customer.

Just want to complain about my Kohl's charge account. First of all, there's two separate websites regarding your Kohl's charge. One for shopping, one to actually view statements, etc. I feel like it took a phone call to find this information. When I mail checks to pay them I allow 2 weeks from the due date and conveniently they deposit your check the day after it's due. Then they can charge you a late fee. I did not receive a paper statement last month, now I have another late fee. I don't receive emails either. I feel like overall they're online account management is the worst I've ever seen. It's not at all user friendly or easy.

I have been trying for over a week to sign on to check my credit card balance with no success, I've called them 3 times trying to get this resolved and keep getting the same issue without fixing the problem, there site is HORRIBLE and the people that work there here has NO CLUE ON what they're doing, THE APP SUCKS ON SO MANY LEVELS@