Kohl'sReviews of kohls.com

The Halloween liquid hand soaps are useless. The spring mechanisms are broke. Don’t waste your money especially for shipping and delivery. Not worth it.

Don't order online if you want it withing 2 weeks. I ordered shoes on Sep 29th. My email has an estimated delivery date of 3-5 October. Kohl's didn't deliver the package to UPS until October 3rd (9:40 am), then changed my deliver dates to 3-9 October. They create the label for tracking and let it sit for 4 days…..causeing the new estimated deliver date of 9 Oct. When I called their service desk (45 min wait to speak to a person), I had someone who couldn't speak English clear enough to understand so I asked for the supervisor. Her English wasn't much better, but at least I could make out what she was saying to me. I told her the issue and that I wanted my $8.95 shipping charge refunded to which she offered me $10 in Kohl's cash. I explained that I wouldn't use it and wanted my shipping charge refunded to which she kept repeating "The new estimated delivery date is 9 Oct, so until that date passes, we won't do anything to your order...that includes canceling it". After a few minutes of back in forth about the refund, I asked what state her call center was located in, to which she responded without hesitation "Mexico"! That told me all I needed to know. I will NEVER buy from Kohl's again, and will return the shoes (if they ever arrive) for a full refund.

I can never get on the website. never can order on line. website never responds awful awful awful

I’ve been a loyal customer of Kohl’s, but my recent experience at the Greenfield, WI location on September 19, 2024, left me extremely disappointed. The store manager, Cam, denied entry to my service dog, claiming he might relieve himself inside the store. Despite informing her about ADA laws, I was only allowed to purchase one item before being asked to leave. Cam followed us closely while filming, making me feel harassed. I hope Kohl’s improves their staff training on ADA compliance to ensure a more respectful experience for all customers.

Kohl’s transferred my account to capital one without my consent or knowledge and is refusing to close my account, I can’t believe this is legal, I WILL NEVER SHOP KOHLS AGAIN

As others have said terrible experience with ordering online. Item never shipped and they wouldn't let me cancel it until 2 days after the delivery window. For 6 days status was "label created, waiting for carrier to pick it up." A search on.ups for the code said "not a valid number." Can't talk to a real person, do finally did the chat. They wouldn't do anything, just told me to wait. Then today I get the package, no shipping info was ever updated

Called today to pay my bill to find out that it's no good anymore and that my balance was put on a kohls visa that I DON'T WANT and called to let them know as soon as I receive it. Never even activated it. Now I can't pay my bill on time since they canceled my regular charge card. I asked the lady(customer service)how a card that hasn't been activated can even have a balance on it and her response was it was mailed to me activated. Blatantly lying to me. Like I didn't notice the little sticker on the card that said...call this number to activate!!! I will be closing my account as soon as they resend me a REGULAR Kohl's charge so I can pay my bill in full. I would give zero stars if it was an option

WTH! I WENT IN THE STORE TO MAKE A PAYMENT. FIRST THE CUSTOMER SERVICE AREA WAS FULL OF BAGS AND PRODUCTS, NO COUNTER SPACE. NOT PROFESSIONAL OR CLEAN AT ALL. SAID I WANTED TO MAKE A PAYMENT, SHE ASKED ME FOR MY I.D. AND SWIPE MY KOHLS CARD, AND TYPE IN MY SS#, THEN CLICK TO ALLOW THEM TO SCAN IN MY D.L., I SAID I'D LIKE TO PAY IN CASH, THIS WAS TOO MUCH INFORMATION THAT IS PERSONAL, SHE SAID SHE NEEDS ALL THIS FOR A CASH PAYMENT. ARE YOU KIDDING? MY SS# TO USE CASH? WHAT IF A FRIEND WAS MAKING A PAYMENT? WHAT IS THE WORLD COMING TO? HAD AN ACCT FOR 25 YEARS, WILL BE CLOSING IT AND NEVER WALKING BACK INTO THAT EXPENSIVE JUNK STORE.