Kohl'sReviews of kohls.com

Placed online order (directly through the kohls website) and got a email confirmation. My Kohl’s card was charged. Now they can’t find the order number and tell me that I need to contact the card company to dispute it. Kohls credit card can’t help because the charge still says pending and could for several more days. I have spoke to reps on the phone and even went to the store. The store rep was snippy about it (I was not). Never once through the 5 people I spoke to did anyone offer to re-place the order or offer me anything for my trouble. Just told me that I need to have the charge disputed from an order placed on their website. I really needed these items for a gift so now I have to go somewhere else and shop in a hurry.

I placed my order on 10/07/24 online the order confirmation and tracking number for some odd reason Kohl decided to cancel the order and never emailed me about the problem. I had to call Kohl's.com to see where's my order that was to be delivered 10/15/24. Then had to reorder the items this is just crazy. I will never order on line again!!!

I live three hours from a store, so all of my experiences are through the mail. Good luck on getting a refund if you are sent a completely wrong item. They require you to send it back at your expense. I have had a few long telephone calls with customer service where absolutely nothing is resolved. I have been told a refund is processed and of course it is not. I am no longer going to order anything from this worthless company.

I had the most difficult time placing an online order Kohls cancelled it 2 times with no response. So far I have called 4 times to get this resolved. They either tell me their line isn't working or I have to get transferred to an order specialist. Now they are still trying to confirm my cell phone. Thankful that the order specialist is trying to help - but how much more time am I suppose to spend on a order for 2 items???? I can tell you that no matter what I will never order from Kohls again. The amount of time I have wasted on trying to place an order is RIDICULOUS

I ordered online and all my items but one were being sent to my address, one of my items you adjusted for a pick up in Bucktown, I don't even know what state that's in. This is the 2nd time I have had problems ordering from kohl's online. You make it ridiculously difficult to put in my address, I will never order from kohl's online again.

Have been customer of kohls for over 10 years. Not any more. Since the capital one card change was forced, it has declined. Online purchases are a disaster. Returns are a disaster. Called customer service, person spoke good english but not well enough to take care of my issue. He was rude and told me to call back to speak to someone else. Very very disappointed with the direction these changes have gone. Closed my account. I hate capital one. Will not be back. Amazon is better now.

Made a purchase and paid by Check ... the check was either lost in the mal or lost at Capital One or Kohl's ... interest charge is 31% ... which ended up doubling the cost of the original item after 2 months of confusion. After spending 1 hour on the phone with Kohl's it was clear that their policy is to assume the customer is always wrong. Little wonder why Kohl's is going out of business. They just lost another long time customer

Kohls failed me tremendously, I was on the phone 5 different times with kohls to opt out on the capital one visa card, but they failed to opt me out so I received it anyway, which I never activated it or used it when I called back on the Sept 17, I was told my account was closed (which I didn't close) and to top it off the lady told me the 16th was the only day set aside to confirm this opt out option, but the previous 5 calls to kohls customer service failed to provide me this piece of info....so now I'm getting a bill from capital one visa on a account I never opened with them or activated the card or used to make any purchases and a card I don't even have in my possession....Kohls has really failed me in so many ways