Kohl'sReviews of kohls.com

I placed an online order for 2 items; 1 shows being shipped delivery 8/4 - 8/7. The other item still says waiting for pickup. Finally getting through to a human I was told I have to wait and see if the 2nd item is included. If not I can't call back until 8/12/26! Ridiculous! I of course found the jeans at an amazing price added to the order! Play the waiting game! Today is the 5th and UPS says in transit. Kohls needs to inform customers of this happening ! In the long run the $35 I saved on the jeans wasn't worth it. Now my 16 yr old may or may not get his presents! Never again will I shop at Kohls online, in store ! The reward $$ are supposed to make up for there shoddy service not at all

I was issued a Kohl's Merchandise Credit with explicit management approval on-site as a final resolution for a transaction. However, upon attempting to utilize these funds, store employees and the current management on duty refused to accept it, citing internal register blocks or system errors. Per Kohl’s official corporate terms, a Kohl’s Merchandise Credit represents verified store funds with no expiration date. A local store's inability or unwillingness to properly bypass an internal system error or perform a manual management override does not invalidate the legal legitimacy of the funds I hold. Refusing to honor this credit constitutes a breach of retail service policy and the wrongful withholding of my balances. Because this issue was formally approved by a store manager at the time of issuance, I expect Kohl's Corporate to uphold the commitment made by its management team.

I returned some items at Kohls that I’d bought through Amazon. One item I’d returned never arrived at Amazon and after a while of still not receiving it Amazon charged me. I went to Kohls and spoke to a manager, Esmeralda. She was totally rude and unhelpful. She couldn’t care less if I were charged for something I’d returned to her store even though I had proof I’d returned it to Kohls. I called Amazon. They were wonderful and took care of the issue, refunding my money even though they never did get the product, but my experience with Kohls? Awful. Would give them 0 stars if I could.

Terrible . I ordered a pair of shoes and jeans . Took 2 week to get my shoes still havent got my wrangler jeans over a month. I was told 3 delivery dates . Called said i would get a credit on 7 to 10 days not going told hold my breath. They lost my buisness forever

They suck, I’m not buying anything else from them. Every single time there is an issue with the order. I’m done just close them down!

If I could leave no stars I would.their customer service has gone down terribly. And they don't care!!!I've emailed,I've called,and chatted with an ignorant associate.All to no availe.We will no longer shop there!!!

I created an online account to make a pick up order because they were having a 40% off ONE day sale. Placed my order and then the next morning I check my email to see THEY CANCELLED MY ORDER minutes later. No explanation either. It's idiotic companies like this with overly sensitive AI security that will forever loose money to competitors. I will not give them my business again as it has taught me that shopping online with Kohls is a waste of my time! I love a good sale and even though my order was less than $50, what bothers me the most is that they completely wasted my time.

Kohl's is the absolute worst for online shopping. Not only do they use several different shipping companies i.e. Fedex, Kohl's delivery, USPS they are always 10-14 days out, too long. In store pick up is a joke. It takes 1-5 hours to get notified to go get your order or they like to cancel your order & give no reason why!! I really needed what I ordered THAT day, waited for my pick up notification just to have thrm cancel my order!!! Ordered a similar product elsewhere & got it next day.