Kohl'sReviews of kohls.com

I used to love Kohls and shop there regularly. Then their prices went WAY up and the quality tanked. I very occasionally will look for something on Kohls.com if I can't find it anywhere else. EVERY time I try to log in, there's an issue. My account gets locked and I have to repeatedly reset my password. This last time, I had to get online with the chat from another country who told me to reset my password. I told him I had several times and he told me to "keep trying." What a JOKE! I have my password saved so it wasn't wrong to begin with! I ordered a pair of shoes on November 30th. They have just now been shipped (today is December 10th). Christmas season MIGHT be an excuse but the last time I ordered something from Kohls.com it was nowhere near any holiday and it was the same thing. VERY slow to ship. There's no excuse. It is no wonder Kohls is heading for bankruptcy!

Looks like other reviewers are having similiar experiances with customer service. Worst ever. Do not shop or order anything online. You will be extremely lucky to actually receive it and it would be an actual miracle to receive it on time. But more than likely it will be lost never to be seen. I ordered an item on 11/30, was supposed to be delivered on 12/09. It is "moving thru transit" but they don't know where it is and it was not even shipped until after I contacted them the first time. After 20 years shopping at Kohls enough is enough. Bye kohls.

So low quality clothes it's borderline disrespectful.

Hoy fui a la tienda de Kohls a recoger una compra y no estaba en el locker entonces le dije a una persona de la tienda que me ayudara y escaneo el codigo de barras y fue a la parte de atras, se tardo como 30 min y regresa que no la encuentra, le dige que me tengo que ir que como le podemos hacer y me dijo que puedo regresar en otra ocasion y resulta que en el sistema aparece que ya fue entregado, que servicio tan pesimo, estoy totalmente decepcionada.

Now that I paid my account down to $250, Kohl's has increased my available credit to $3,000. Last year, I was forced to pay off this account because they're interest rate went up to over 30%. I think it's closer to 35%. I can't afford that!!! If they wanted to keep their credit card customers happy they should have decreased the percentage to 10% and encourage us to buy!!!! Even if they would have gone up on their prices would have been better, because I still would have had better control over my credit card!!! I was having trouble paying anything over my minimum balance so it never went down. They set us up for failure like all the other credit cards!!! They can keep their $3,000 of credit!!! I don't want it!! I have one more payment of $250 and I'm done!!!

Was told its the customers fault for so many orders being placed on black Friday that shipping can no longer be confirmed by Christmas time. My delivery date has changed multiple times yet my package hasn’t even been fulfilled. After speaking with customer service multiple times I will just take it up with my bank who has reliable customer service support.

I hate Kohl's order cancel process. Placed an order 3 days ago and haven't received the the tracking email promised so I need to cancel if it hasn't shipped by now and it shows I don't even have an order when I clearly have an order number. No wonder why they'll start closing stores in 2026.

Two weeks for delivery shame on you Kohl's