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Kohl's (kohls.com) has 3,771 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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theresa G.
Kohls online shopping is terrible! They need to fix their website issues. I have tried to use VALID coupons that do not apply. This issue has happened multiple times, and have had to be resolved by phone. The online Chat also does not work, as it does not contact you to a Associate. Extremely frustrating.
desiree T.
The customer service team was HORRIBLE.. one of my orders was lost in transit by UPS.. they refunded me LESS than what they charged me originally.. how is that possible? Why do I have to call the customer service team to complain about this? It shouldn’t be happening
Paula P.
I would give more than 1 star if I could. Terrible company that would lose a customer of 40+ year over $8.95. They say you have 30 mins. to cancel an order but that is a lie. You can't even cancel after 2 mins. NEVER AGAIN.
ANC
I bought a humidifier, it was defective/faulty and didn't work properly. And when I wanted to return it, I was told I had to pay for return shipping myself for returning a defective item. I don't live near a store. I chatted with a CSR but still was told they wouldn't issue a return label. It weighs almost 7 lbs, so I'm having to pay $30 to ship it back. I learned my lesson; I'll never shop at kohls.com again. If you're buying anything electronic/mechanical/big/heavy that you might have to return, I'd recommend don't do it.
Cameo H.
Kohl's is the worst experience I have ever had. I ordered items online in Nov. I still haven't received all of my items. Worst customer service ever. I wished I would have taken the time to review all of these complaints. Terrible experience
SABOT
For the past 6 days, attempted to buy online a gift card (electronic) and all I get is the rooming logo, this time for over 15 minutes and nothing happen! The As Us Chatroom future it seen to be disable. Terrible Customer Service!
Jessoca A.
Ordered a large, pricey Lego set online because local store was sold out at the time and had it sent to me in a bag. Never have I ever received legos from ANY vendor in anything but a box. With said box usually containing some kind of bubble wrap. Needless to say, the box arrived damaged and the tamper-proof seals were in questionable shape. Now the product is out of stock, and the listing has been removed from Kohls.com. So I either keep the smashed up box or cancel Christmas smh because you can’t get the set anymore. Thanks. Local store’s customer service was decidedly subpar when I reached out for help.
therealdallaslyfe
Worst processing and shipping times on the planet. Placed an order on 11/29 and it’s still being processed. Wtf?
