Kohl'sReviews of kohls.com

I ordered a coffee maker. The price and delivery timeline advertised was the same as Amazon but Kohl's had the color I wanted. They advertised that the product would be delivered on 10/3. As soon as I placed my order and paid, the deliver was pushed back to 10/8. They sent the order UPS. The UPS driver marked that my package could not be delivered due to hazardous conditions (hurricane 550 miles off the shore of Florida) so they handed it off to USPS. USPS couldn't deliver because by the time they got the package, it really was hazardous. Now Kohl's has my money and as far as they are concerned have fulfilled my order. I still don't have my coffee maker. I'm going to dispute the charge as package not delivered. I won't use Kohl's online again. *Update* I called Kohls customer service and spoke to a very nice, professional, empathic rep name Went. She understood my frustration, she addressed my problem, refunded my money, and apologized, even though none of this was her fault. She really made me feel like she was concerned about my problem and was dedicated to fixing it. She upgraded my rating from 1 star to 2 stars.

I wanted to save some time and order just 2 items from Kohl's and have them shipped to me. I have $20 in Kohl's cash. My total without the Kohl's cash is $51. With the Kohl's cash, it is about $43, because under $50 there is an $8.95 shipping charge. I will not try out Kohl's shopping online. I am only 2 miles from the store, I am not going to pay $8.95 for shipping. I can shop Amazon and get the same items for cheaper and free shipping.

They need associates on the floor. Went into shop, found cashiers but NO associates on the floor for assistance. So, I left.

Colonial Park Store - Went to check out and saw there was only the customer service desk and all in person checkouts were removed. It was all self checkout. The sales associate did not seem to want to explain what happened. She checked me out and didn't acknowledge I had a Birthday Coupon and was not friendly. I had my own bag and she made no effort to place items in bag and scanned them and moved them aside. No congeniality!

I've gone to the Kohl's in Troy, OH 3 different times lately, each time the store looks worse than a Goodwill store, I believe you need new Merchandisers your store is over filled with clearance the racks are so full and not maintained the sizes are all mixed together. Each time I've been there I leave w/o buying anything

Kohls use too have great sales and you could always use coupons on top of that. They have since upped prices and don’t think about using a coupon unless it’s a kohls product!! They exclude so much that it’s not worth going too the store too get something. If you’re gonna have a sale then have a sale and stop excluding everything!!! Kohls is not worth it at all anymore. I am very disappointed in the way they do things now. I’m sure and I know I will definitely be looking elsewhere from now own. Forget Kohls!!!👎👎👎👎

I have been shopping at Kohl's store in Sterling Hgts, Michigan for years but the last few times I have been there things have really changed and not for the good. The store itself has become very messy with things thrown around, Dresses jammed in on racks. My two biggest complaints are they took out the price check machines. When you are buying several items and want to see how much you are spending you cannot remember all the prices so machine comes in handy. Ask about them and was told we took them out and then they walked away. My next complaint is check out. We used to have at least 6 people on checkout at each entrance. They closed the one at one entrance and then changed the other entrance to maybe 2 people if you are lucky. I have had to wait the last two times at least a 1/2 hour to get checked out. People are lined up and no one to help. Two were working and one stopped and left and lady working said I'm alone and you will have to be patient. I can only imagine what it is going to be like during the Holidays. Also, purchased a dress and it was 20% off day for friends and family and they said they could not give me discount for dress as was not honored. Also, Putting in Sephora was one of the stupidest things they ever did At this point in time I'm not sure if I will continue shopping at Kohl's or if there will be a Kohl's in the near future.

I have been a loyal Kohls consumer for over 15 years and love the employees at the Kohls on Balboa Ave (even when there was constant turnover). So shopping there had always been a pleasure. Even though “full priced items” were always way too high and outrageous, They had regular sales that were fantastic and coupons that you could use to walk out with a good deal. Along with that they had a good selection of clothing that was current so u could always find something. Majority of my Christmas gifts and birthday gifts have been Kohls items because I could get a better deal at Kohls with a great sale and with the coupons for additional discounts. I loved bragging about the price I paid for the items I got. However, with the new changes that have been happening since the beginning of this year (or actually when they added Sephora ) Things have drastically changed. They got rid of many of the brands that I thought were the best brands they carried and the clothing they bring in now Looks like grandma clothing! I haven’t really seen a good sale since the changes started happening. And now the coupons that you get aren’t even good majority of items in the store! Items are not eligible for coupons and they aren’t on sale, so what is the point of shopping at Kohl’s any longer?? I will not be shopping there any longer because the changes being made are not geared toward the customers that they have always had! No more good sales and prices way to high, clearance isn’t actually a clearance price any longer either and don’t even even get me started on the clearance game they’ve been playing putting it on clearance then back up to regular price then back on clearance then back up to regular price and even higher than regular price it’s ridiculous ! The same items have been on clearance for months and months and months and obviously causing the workers a lot of work to keep that section organized. Are they trying to become a fancy big name store? Are they intentionally trying to dry in a new customer? I would say 90+ percent of customers that shop at Kohl’s do so for the coupons and sales they once had. It’s obvious that the number of customers going to the store are very few these days as I see a handful of people when I have been and only one register open. Occasionally a second register might get opened if they have anyone available. If this is the change they have been wanting then I say great job otherwise., I say rethink your strategy/plan before you end up closing like JCP. You have to remember there are too many online sites that have such fantastic deals that you really have to make it beneficial to the customer to actually go to a store these days.