Kohl'sReviews of kohls.com

We bought Sonoma men's crew neck T shirts from Kohls recently. After 1 washing with cold water with like colors, the dyes faded and created faded streaks in different places on the T shirts. These are the ones "Made In Bangladesh". What a waste of money since my husband cant wear them anymore.

Bought a sterling sever bracelet never worn it and it’s all tarnished.

If you are smart, you will not obtain a Kohl’s credit card. They have the worst employees at their stores and customer service is just as bad. They mailed a package without my incomplete address. Post office sent it back. I called in before it even arrived back and was told that the refund would be processed immediately and Kohl’s cash refunded which I could care less about. What I do care about is that I ordered a gift for my daughter-in-law in time for her birthday and I’m still being charged for it and never even received it and they received it back six days ago because I have confirmation. The gentleman on the phone barely spoke English and had the audacity to tell me to wait seven more days. To be honest it sounded like AI. They never stand behind their mistakes. Just close down at this point.

The communications from Kohl's regarding my online order were incomplete. Sounded like once they said my item was on its way, that was it. Then it didn't arrive and no more communications. Tried calling them, hit a dead end, and no way to reach a livebody. Even tried calling their corporate headquarters in Wisconsin. No way there to reach a live body either. Finally reached someone on live chat - subjected me to aggravating active listening. Told me to hold tight, it might still arrive. Which is didn't. Next time I tried calling, someone actually answered after I repeatedly hit "0". Now I wait 7 days for the refund. Ugh. Never never again. Terrible service, terrible customer service. And I was really looking forward to that dress...

Horrible place to shop and returns are a nightmare!! Online shopping is a scam, they use 3rd party merchandisers so if something’s wrong it’s impossible to get it fixed, you’ll get an overseas call center and they will lie and drag you along for weeks and NO resolution- I’m done!!!I’ve heard this happens to lots of people!!

I placed an online order and when I received it the clothing I purchased was USED and smelled like laundry soap. The tags were put back on with tape. I will be returning my purchase. Such a let down...

Worst customer service ever. I made an order online, for some reason one of the items was post for shipping an the rest for pickup which was always my intension. The item post by mistake was my daughter's birthday gift. I chat with customer service agent after several times trying to get connected and Noah told me he can't cancel or change the order so I can pickup my girls present. Never buying at that store again.

Kohls has nice stuff and nice sales staff but their marketing techniques are a scam. It’s like buying a used car from a disreputable dealership. The rules and deals change right before your eyes. Twice I’ve gotten coupons for 10 dollars off if you spend 25. And both times the things I bought didn’t qualify! I used to love Kohl’s but not anymore. They have lost my trust and my business