Kohl'sReviews of kohls.com

I ordered three pair of shorts priced at $19.99/per, online on 3/23/25. I had a problem placing the order and called customer non-service for assistance. No help. I then called my local kohl's for assistance. Some help from Beverly! I had to call customer non-service again and I was able to place the order. The delivery date was 3/27-4/02. I contacted customer non-service today, 3/04 to let them know I had not received my order. The nice lady advised me my order had not shipped due to USPS not going to their fulfillment center. Why no one at the fulfillment center was aware of a lack of shipping my order is sheer stupidity. She stated she could resend my order minus 1 pair of shorts that were OOS and expedite the shipment. She indicated she would issue a refund for the OOS 3rd pair of shorts and then put in a new order for those shorts that magically became available. The new price was $24.99 for the one pair. The new orders are to be received on different days if I'm expected to believe the information provided. We proceeded to go around in circles trying to resolve my issue since it made no sense to pay additional money for kohl's mistake. As it turns out my original order now cost me $5 more. Even though I had previously requested a supervisor, the nice lady would not transfer me until the call was well over an hour in length. She then transferred me with no indication of doing so. I wanted some type of compensation for my inconvenience but neither the nice lady nor the supervisor offered any. In the end the supervisor hung up on me. I would not recommend using kohls online to anyone due to the fact that in the course of my original purchase and the problem resolving the shipping issue, I could have driven to my local kohl's 4 times to make a direct purchase.

When we closed our Kohl's account it had a $9 balance. They locked us out of their payment system online so that we could not pay it. We had forgotten about it since it was only $9 and over spring break when I finally got through to pay it it was $188 and they would not take off any of the $180 late fees of a $9 balance. What a s*** show

Bought a so-called “premium” hoodie. After one wash, it looked like I wrestled a bear in it—shrunk, pilled, and lost color.

Kohls used to be so neat and organized in Landsdale. The store looks horrible. The idea of the new checkout system is terrible and looks so messy and disorganized. Everything is so cluttered and they should figure out a way to make the store look presentable. I avoid it now and I used to enjoy going shopping there.

I ordered reusable Stitch bags to use to put my nephews birthday presents it. They came in today and they sent me Mickey Mouse instead. My nephew is obsessed with Stitch. I reached out about it I was told to take them to a store and exchange them ok where near me has them. No where. Told me my only option was to order and wait for them to come in next week. The birthday dinner is at my house Sunday that does not work for me. Asked for a manager twice was told same thing I'd have to wait for standard shipping. I ordered these a week before his birthday they made the error not me and I waited on a chat until right after telephone hours were done before they told me that I'd have to call the toll free number. Just wanted them overnighted, so I could make my nephew smile. And when I was given the toll free number I asked if that was the corporate number for complaints also I was told I could get the requested details over the phone.

These beauty products ruined my skin, and the customer service was awful. Never buying here again.

this is about a store Kohl's rating. This is for people that do not know this is for a amazon drop off it will say on the receipt that they start the credit within 2 days after drooping your package off but l found out they make you Wait 21 days.. they wait until they get enough packages and then they send it out by the week which l do not know un less its an emergency l will not use them aging l think its ridiculous that make me want 21 days to get my money back

3/23/2025 at Kohl's in Hilliard Ohio. Wanting to know the price of my appliance before waiting in line I walked all over the store looking for a scanner. After about 5-minutes I found an associate scanning merchandise. She informed me all wall scanners were removed because Kohl's wanted customers to use their Kohl's app. I explained I did not have the app and did not want to install at that moment. She walked away from me without offering assistance (remember she was holding a scanner) or anything. I put down my selection and will not be back.