Kohl'sReviews of kohls.com

I ordered a garden cart and tool organizer online. It was delivered to the wrong address, and resent. To the wrong address again! Their only compensation was to give me a refund in 30 days, which leaves me without the nearly$100 to purchase from another vender. I'll never buy from them again! Terrible return policy when their fault becomes my problem.

Ordered item at kohls expecting delivery, as usual, in timely manner. It's been weeks with no word on delivery date. Looked at order on line and noticed it had a shipping label, BUT NOT YET SHIPPED. I contacted kohls support and requested change of address or order cancel. Nope. Can't do anything because shipping label generated. The label was generated the same day I ordered the item. So I'm stock having to wait for item to be shipped to original address at which we are no longer present. Will have to have friend pick up package and they ship it to me at our different address. So disappointed.

After being my go-to retail store for decades, I canceled my Kohl's account some 6 months ago. The reason was because I made an online purchase which arrived with a defect. I tried to return it online but was unable to because their shipping system said it hadn't been delivered yet. So I took my return to the closest Kohl's store and tried to return it in person. Nope - can't do that because they say I never received it, even though I'm standing there with the item and shipping box with receipt. Ask to speak with the store manager - she's powerless to do anything, and tells me to call customer service. Apparently she was too busy to make the call herself and puts the burden of Kohl's incompetence back on me. After about a 30 minute phone call standing at the checkout counter (which is where the store's "customer service" people sent me) with me eventually asking the manager to talk to the non-English proficient, utterly incompetent rep on the phone, she tells me to just turn it in and it will eventually get processed. Right. After a couple weeks with still no refund, I begin another months-long process of wasting time, at least 20 minutes at a pop, making multiple phone calls to follow up with yet more non-English proficient phone reps, and they keep reassuring me, weeks after the fact, that they received it and it's "being processed" which can take "up to 14 business days" (even though Amazon can do it in a few minutes), and "surprise!", I still NEVER received a refund for a rather pricey item. I finally decided life is too short, so I cancelled my Kohl's account, which was not a simple process in itself, and wrote it off as a bad memory. Not so fast. About three months later Kohl's ditched their proprietary credit card and I received a brand new bank-issued Kohl's credit card for my closed(?) account. More time wasted with the issuing bank trying to clear that up. They tell me yes, my account is closed and don't know why I was issued a new credit card. Then I kept receiving physical mailers at my home address and wanted those to stop. You can't just call someone or go online to do it, you have to go to their website and use the "Ask me" chat function. Some 15 minutes into it, the completely inert chat rep says she tried but can't remove my address, she can only change it to a new address. I say I don't have a new address yet. She says once I have a new address I can change my account address to that. I say I don't HAVE an account anymore, at which point I tossed my laptop out the window. Trying to accomplish the simplest of transactions is an exercise in maddening frustration due to complete and utter mismanagement. This toxic and negligent corporate culture gives me a headache just thinking about it. The extent to which I now despise Kohl's can't be overstated.

I Just ordered $90.00 in clothing items and wanted to return the items that didn't fit. Tags were still on and I had the shipping receipts for each item. When I went to return them, I was told they were outsourcing returns to an outside company and my return was denied. I asked to speak to a manager and was told no one in the store could help me and given a number to call and ask why I was denied. I have been a Kohl's customer for over 20 years. I will never shop at Kohl's again and will be cancelling my credit card with them. I will be letting everyone I can know this new policy can screw them out of their hard-earned dollars.

Would leave you negative stars if I could. Placed an order on 04/21 for delivery on 04/23. Paid extra for free shipping. This is day 5. Tracking says package has not left Minneapolis. Called "customer service" this morning and was told to call back next Wednesday to check on package which would be 10 days after I ordered and paid for 2 day shipping. I asked to speak to a supervisor who told me the same thing. Asked to talk to her supervisor but apparently your "customer service" only has one supervisor over the person who answers the phone. So I had to place a new order for exact same items. If both packages ever arrive I will then have the hassle of having to go to the store to return the extra package. The "customer service" is not good at your stores either. You guys do not really have customer service. Terrible experience. Wouldn't recommend you guys to anyone.

I have been a customer for years but not recently. The stores are a mess and poorly organized. The products aren't of any quality and I have to keep returning them. Recently purchased sheets had small holes in them. When I return items it seems they are taking an added 2 to 3 dollars off what I originally paid saying that I rec'd a discount. I haven't been able to figure this out yet. Mostly I haven't felt like digging back through the order and payment and all the hassle but something was not right about it all. And, the Kohls cash seems like a scam of some type as well. I never use that because they snatch it back if you return an item, even a DAMAGED item! I'm done with Kohls online AND the stores.

One of the customer service employes were very rude. When we tried to get our money back from our return, she took the kohl's cash we spent on a totally different purchase off of the return we were getting money back for. She snatched the shirts away from the counter. She also had a horrible attitude. Me personally, I think she should be fired or moved to another place in the store. This was a horrible experience and we won't be going back.

I have part of order missing. Kohl's is so cheap there's no person to chat with just the crappy harbor. All it did was cycle through questions then keep asking same questions but not able to get a resolve or a real person to talk to. What a crappy experience. Glad I cancelled my credit card with them.