Expect Great Things when you shop Kohl?s for apparel, shoes, accessories, home products and more! Find top brands at great prices at Kohl?s today!
Kohl's (kohls.com) has 3,771 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 3,177 reviews with 1 star · Clear filters
John W.
TERRIBLE SERVICE!! My order is way past the delivery date. UPS states the order is lost. Kohl's live chat is no help - they just say to wait another 24hours. They give me the customer service number 855-564-5705 to speak with a live person. That number is totally automated and there is no option to speak with a live person. I've spent 2 hours on this today and there is no resolution.
Paul
No handicapped carts walked a country mile to find a men's department unstaffed. I was looking for Nautica shirts but they are only available in other stores. This store is not handicapped friendly and the only staff you see are at the register or guarding high pilferage departments. It hurts to shop at Kohl's
Unhappy C.
If youre going to take the price scanners out of the store and not update pricing on the items could you at least show the price online??! It scans as out of stock. I’m holding the item and scanning it. FRUSTRATING
Amanda
Kohls has great products but don’t ever make a mistake with an order because if you have to call customer service you will never order from them again. They don’t help you at all. They tell you what they can’t do for you . It’s useless to call them . They just waste your time.
Debbie H.
I think my card has been hacked and can't get hold of any one to help THEY SUCK tempted to call BBB
Charlotte A.
2025 - I ordered a pantsuit for a wedding from Kohl's on May 21, a shipping label was created on May 22. As I watched, it never shipped. I contacted UPS, they never received the package. I called to cancel the order and get my refund. After a couple of phone calls, I was told that I had to wait until June 4th to cancel this. BTW, I saw that it was out of stock and so I knew I would never receive this. Time is running out and I finally got the item cancelled. I was told today that it will take 7 business days to get my refund!
MW
Going to. Capital one card is sucks!!!! I am trying to open my statement and it will not open. Plus I am not giving you my account information in order to pay my bills. Plus I have not received a statement yet. You want paid then don’t be such a pain in the ass.
BRANDY
purchased 2 runner rugs with a price of $39.99 on the product cardboard wrapper BUT was charged $69.99 each rug plus 20% off. Total charged $120.94 with NY state tax. Took them back the next day to another kohls location and am told they mark up the items with a "white tag" on top of the original price tag but the carpets I purchased didn't get the marked up "white" sticker. So basically they mark up the items with the new sticker then give you a 20% off like they are giving you some kind of a deal (original price $39.99 then went up to $55.99 after "the deal"). Went right home and cancelled my account. Scammers! I did end up getting them for $39.99 plus the 20% off but I don't care. I'm done with Kohls. Also when looking at Kohls items be sure to check the Amazon price (partnership, my ass). Be mindful!
