Kohl'sReviews of kohls.com

Kohls.com has really been bad for the last several months. Orders take so long to arrive. The customer service on the phone or chat is not good and gets dragged out. Although the people you talk to are polite but not able to do anything. I had to call three time to get a non delivery issue taken care of. Label was made but not picked up by UPS to deliver to me. Also, stay on the phone line to take a survey, so I did. They ask the first question and it disconnect...I really can see a difference in the service now. I always hoped they wouldn't close down but their service is going to get them closed down. The clerks in the actual store are very nice.

I use to love Kohl's. They have gone down hill pretty quickly. Inventory is low, many things have to be ordered online. Customer satisfaction is no longer. We should call it customer dissatisfaction. The website is not always correct and Kohl's does not stand behind their mistakes.

I ordered two pairs of pants through the online site. They were delivered to the store where I picked them up. One of the pairs had the wrong length. I returned them to get a refund. Did not get a full refund for what I paid for them. They deducted the $10 cash award. Later I went back to return the other pair because of improper fit. Again I did not get a full refund. So if you order online you're taking a chance of losing money. Best to buy in store where you can see what you're buying. And hopefully reduce the returns. I feel like I have lost around $20 in refund money because they would not honor the price that I paid for them. What a shame. They have lost a customer.

Even though I wrote the correct address, it was returned to the warehouse. I then needed to go to the store and buy the product over again. One of the other products I ordered needed to be picked up in store. That wasn’t an easy experience. When I went to look for the numbered box that contained my product it was blocked by racks of clothing that needed to be sorted through. Horrible experience. Called customer service and they could care less. Still waiting for my refund.

I received terrible customer service today from Kohls customer service line from an agent named Roxanna. I did not receive my order, despite a photo of my home with bags for goodwill on the doorstep, which stated I did! I never received the package. Instead of offering to resend my order or credit my order, they had me issue a dispute with the kohls credit card company for receive the credit. This was after I received a package from kohls that same day that was meant for another customer. I will not ever use their company again, even though I have been a customer for over 20 years. I am now going to need to wait to see if my dispute is approved in 3 months. The kohls visa customer service agents were professional and kind, unlike the experience I received from the department store customer service line.

Kohl's has been purchased by Captial One. BIG MISTAKE. The customer service has gone to trash, and it is to complicated to log into your account. I guess they are on their way out of business, because there is no way to survive with horrible customer service. Taking my money to AMAZON

Called customer service and I had the rudest, unknowledgable people multiple times I called. Not sure where these people are from, but could not understand a word. And they hung up every time I called. Of course my order is wrong don't even know how to get this corrected since Kohls has encompantant customer service. I WILL NEVER ORDER FROM KOHLS EVER AGAIN

Wish I could rate it lower. Have twice ordered online to be delivered to my son in another state, changed the address, made sure I unclicked the box for "this is my billing address" Items still came to billing address, which requires me to return items to store and re-order just so they could do the exact same thing. Called customer service, could barely understand them and the only advice was for me to verify shipping address. My advice is to just stop shopping at Kohl's