Kohl'sReviews of kohls.com

I recently had 2 damaged orders. I reached out for the 1st thinking I could get a replacement [I earned Kohls cash btw]. I was told that I could exchange the damaged items in store or return. Really? I never thought of that! I had to order online b/c not in store and would lose my Kohls cash if returned. After back and forth, I finally got a replacement order. Next order, damaged. 3rd recent order after 12 days never arrived despite saying it arrived on day 11 [still too long imo]. I reached out for a refund and told to wait a few days and call back. I refused and wanted my money back. No apology for the lost items, slow shipping,etc. You get no one in the USA so a language barrier and they just repeat info back to you that you already know as a customer. I think I am done ordering online from them.

My experience working at Kohl's (Roseville, MI) has been extremely disappointing due to the lack of effective communication and professionalism among management. Supervisors often ignore staff, fail to address concerns directly, and provide no updates on policy changes—yet still expect employees to be aware of them. This lack of structure and respect makes it difficult to feel valued or motivated. For $12.50 an hour and minimal hours, the job is simply not worth the stress. It's unfortunate to see such poor leadership in a company I once respected.

This store is no longer worthy of my visit after the acts they have pulled recently. I visited a local store for a return and there was nobody at the cash register to assist. I asked 2 other associates standing around talking and all I got was " Somebody should be there" Where? I thought. Invisible?? She finally arrived and acted like I was a bother in a hurry to get rid of me. I had been sent my $5 reward for my birthday to use on that purchase that I had to return and of course I lost the gift due to the return. Yesterday I received an email from Kohl's giving me the $5 birthday gift again and then about 8 hours later they send me another email saying that it was a mistake and error. I'm not sure what kind of people are running this business if any. Employees have been cut from the store and customer service has completely gone to the hogs! Anything to do with Kohl's cash is a complete joke. You give to your customers then take it away like we are children who are punished.

Customer service agent was rude Supervisor did not resolve issue even after explaining that their policy on shipping was confusing and said I could not cancel my order will never do business with them again horrible customer service experience

BEWARE! Unethical business practices. I have shopped at Kohls for more than 20 years and buy almost everything from household items to clothing and gifts at their stores. However, they have lost me as a customer permanently. I had a horrific and shocking tragedy happen in my family, which meant I had a whole bunch of Kohl’s cash accidentally expire and I missed picking up an order. This is the first time this has ever happened to me. Kohl’s did absolutely nothing. The associate in the store was nasty and on the phone they were even worse. I was denied a supervisor over the phone and the associate in the store claimed she was the manager. I cried both on the phone and in the store. I am returning all of my purchases. I will never return or shop at their stores again. I hope it’s worth it to treat your customers like they don’t matter. They had a choice to show compassion and care or to make the situation feel so much worse and cause further harm. It is completely unacceptable. Multimillion dollar corporation who doesn’t care about their customers. I hope they fold.

I followed online return directions and find myself fighting for my refund. They said they received the return in May and it’s now July. Forced me to dispute with my credit card company. It’s only $28 and they treat it like a million dollar concern. Ridiculous.

1 star. Never again. Kohl’s told me over the phone they would honor my Kohl’s Cash up to 10 days past expiration. I showed up a few days over, well within that window — and surprise: denied. Apparently, customer service means “lie to your face, then shrug in-store.” The store itself? Looks like a clearance rack exploded. Dirty floors, clothes scattered everywhere, and changing rooms that smell like forgotten coupons and regret. Staff barely acknowledged me unless I blocked an aisle or breathed too loud. If you’re looking for a place that acts like Walmart but thinks it’s Nordstrom, congrats — you found it. Final note: If Kohl’s Cash expires faster than the integrity of their promises, maybe just stop offering it. Do better

I spent $250 on clothes and I received $50 in kohls cash. I went to use It 10 days later and the store wouldn't take it. I feel very poor customer service. At this point I feel like I'm ready to close my Kohls card.