Kohl'sReviews of kohls.com

On Aug. 1, 2026 I ordered 2 sets of towels and a t-shirt - a total of $64.08. The order came split, but the products shipped were in good order and came in about a week. Since then, I was charged for these items 2 more times! So far, the charges totaled $192.24 - $128.16 EXTRA. I contacted my VISA customer service, who directed me to contact the store. Once I contacted the store, instead of reimbursing me for the error, they charged me an additional $128.16. REALLY????? So far a set of towels and a t-shirt had cost me $320.40 and more stress than I can count. Every time I call, they tell me the error will be corrected in 1-3 days. It's been a month and no end in sight. Oh - they sent me a $20 gift coupon for me next online order. I WILL NEVER ORDER FROM THEM AGAIN, NO MATTER HOW MANY COUPONS THEY SEND ME! I am so disappointed and angry at Kohls, that I felt I need to warn others.

Kohl’s refused to refund my money after losing my order!

1st of all getting to a human is a joke! 2nd when you get get a human you cannot understand what they are saying, they mess up the transaction and you call back and they tell you they cannot fix the mess up. I have been a kohls customer for better then 25yrs. I am HIGHLY upset

I purchased a pair Of Lauren Conrad pants at Kohls that I love the style, but the quality of the fabric leaves a lot to be desired. The fabric is so thin! I've mended them multiple times, but every time I wash them, there is a new hole! Since I am trying to shop more sustainably and the Lauren Conrad clothing is too disposable for my liking, I can no longer support this brand. Do better!!

Customer service was horrible. "Ronda" the cashier who checked us out, was acting very deceitful. When we said we didn't want a Kohls card, she was incredibly rude to us afterwards, and not to mention slow. She didn't say anything else afterwards. Then, when she told us the price, she had said the total would be 535 dollars, which originally wasn't bad considering we had bought clothes for five people. She once AGAIN badgered us to get the Kohls card, and when we said no, she said in these exact words, "Okay, I'll have to add the rest of the price now." And then she tells us that if we didn't get a Kohls card, it was going to be around 800 dollars, which was almost double the price. We called her out on literally pulling a bait and switch on us, but she insisted that she had told us about it. We paid and left without saying anything else, but then we looked at our receipt, and saw that a bunch of the items that we bought that were "on sale," had been charged for full price. We returned our items a week later, which took us 3 full hours waiting in the store until it was done.

Even when you earn rewards with their credit card (from Capital One, which is pathetic in the rewards department compared to any other credit card anyway), they have such a limited time frame to use it in. And now it doesn't work at all on Kohls.com. I called to ask if they could issue me new rewards; but they refused. I will use American Express, Wells Fargo, and CitiCards. No more kohls or capital one - they are lame and unprofessional.

I have tried to get my email changed in the kohls cash customer service. I was receiving emails until May 2026. Now they have an old email that I haven’t had in years in the system and they say they can’t change it. The issue is I bought my grandsons 717.00 worth of clothes on August 15 and received 100.00 kohls cash. This was at the Portage Michigan store. Unfortunately with having my grandsons with me I lost the paper copy. I looked on my bill due in October and it shows the charge per my visa statement. My issue is that I have talked to numerous customer service agents and no one can seem to help me or call me back. I want the 100.00 kohls cash kohls owes me sent to my email.

I have been shopping at Kohls for a long time! Never again. Ordered two items on 8/8/26 but only received one of the two items. Have awaited patiently for the second item to arrive. Almost 3 weeks later, no item; it’s now 8/29, so I call customer service, who tells me it’s been delivered. However, the tracking says that the item is still awaiting to be picked up by carrier. If it’s awaiting to be picked up, how was it delivered and is sold out! Refuse to offer me a solution for an item I paid for and clearly will never received. They sold me an out of stock item. Steal my money, and then tell me there’s nothing they can do, call my bank! My bank aren’t the thieves, Kohls & marketplace did me dirty!