Kohl'sReviews of kohls.com

I bought a Sketchers pair box-priced @ $75, on sale for $69 but within 6 mos of wear, the sole came unglued from the shoe. I did not have my receipt, however, the Kohl's receipts boast, "HASSLE-FREE RETURNS, ANYTIME, ANY REASON... "no receipt, no problem..." - "we can look up your purchase and give you a full refund, or even exchange." I returned my defective shoe, was denied an even exchange with the statement, "this shoe is in back-stock and no longer offered..." thus, no even price exchange, only an in-store credit. In fact, I was offered less than 1% of the box-priced $75 - I was offered $6 in-store credit with the statement: "you are given the lowest sale price of the shoes when you return without a receipt and an even exchange is not possible." I asked Kohl's "when did you sell this shoe @ $6 and where?" Kohl's did not extend the courtesy of a reply. Kohl's previously said "our system" fixes the pricing for an in-store credit [$6]; mind boggling, as if some rogue computer or artificial intelligence in the "system" took over any common sense practiced by Kohl's - the policy is set by the person who programmed the "system" - which, cheats the customer of a refund and is contrary to a fair and open disclosure announced in the return policy - "hassle-free"? Only if you're will to get less than one percent 1% of what you paid. Kohl's has had an opportunity to reply to me but has declined any reply or answers. Kohl's unwritten "system" policy & practice cheats the customer -david

I recently placed an order for 2 items through a wedding registry. when I recvd shipping notice it indicates that one item will ship to me and the other item to the bride. my intention was to have items shipped to me as I planned to bring the gift to the wedding. I contacted Kohl's Cust. Serv. about and recvd a very lame response about that shipping to the buyer through the site is not possible and items are shipped to the wedding party who registered. If this is the case not sure why one item is being shipped to the wedding party and one to me. Would not recommend ordering a wedding registry through Kohl's unless you want it shipped directly to the wedding party. I have ordered registry items from other companies and never encountered this issue. Kohl's has lost my business

I had placed my first online order with Kohls.com for a gift for my grandson who was returning home after 1 year in Kuwait with US Army. I had a limited timeframe to get it delivered to an address he would be at temporarily. Placed order, paid for expedited shipping, when I received email confirmation I noticed they had ship to and bill to address backwards and were shipping the gift to me. I called immediately, Kohls cancelled that order and made a new one, again with expedited shipping, with expected delivery date 8-18-15 to 8-19-15 so I lost a delivery day due to having to replace order. Here it is 8-19-15 and I was looking forward to hearing from my grandson that it had arrived BUT instead I get an email from Kohls saying order was cancelled because they were out of stock. REALLY on delivery day....why didn't they inform me sooner so I could try to replace it through another source. So disappointed in Kohls, I will never order online from them again.

I used to be a proponent for shopping at Kohl's, but Kohl’s changed their return and exchanges policy at the end of 2014. I was turned away when trying to exchange a pair of pants with a defective zipper, because they didn’t have the exact same style of pants in stock anymore. Because this item was part of a larger $300+ purchase for which we received Kohl's cash, the most they would compensate me in trying to obtain a replacement pair of slacks was $13, including store credit! (with a receipt; for a $60 pair of pants purchased on sale for $40?) Their customer service staff and store management stubbornly told me that corporate leadership no longer allows them to allow exchanges for merchandise of similar style, size and price, because they were losing too much money by allowing people to exchange merchandise (especially if it was defective). Buyer beware!

I was for years a kohls.com shopper until the first time they messed with me. I did let the first time pass as I contacted CS and we resolved the issue. Then the second issue was the icing one the cake, the third issue just burned up the Cake. I am totally done with kohls.com & have spread the word to all to never shop the store nor the website ever again. No one I know will EVER order or shop kohls again. They scammed me out of my kohls cash and if that weren't enough the rebate of a prepaid visa card was to be issued in Oct. 2014 which I filled out all the appropriate paperwork and was Valid. I checked later & the rebate # I was sent had disappeared , I called. It was like nobody knows what's going on. I do. I check again & there is a new rebate # that states I did a paperless rebate in Feb. 2015, NOT ! I mailed it in Oct. 2014 and all was VALID. I had even spoke to a rep that said the rebate was processed & in the mail, he lied. Its been lie after lie and I have got no where, It is now march 2015 and I have already contacted the proper agencies about the incident and it is being investigated at this time. I am not the first person this has happened to, but hopefully the last. If you can believe this , they tried to blame the rebate problem on "Keurig" ?like what ? I contacted keurig and they were like what , we don't honor rebates that Kohls gives. Kuerig.com by the way is awesome. I paid more for the item than I should have, but was expecting to gain it back by getting the kohls cash & $10.00 rebate plus there was free shipping at that time also. I could have bought the same item for same price at regular price at another store , but weighed in the extra perks from kohls.com. I wish now I had bought the item else where. The first thing they wanted was for me to return the item to the store, NOT so easy. There is NO Kohls store near me , nearest kohls is in VT which consists of a ferry trip across the lake , then travel and I don't travel well. I shop online only. Kohls & kohls.com has lost a long time customer and many customers by messing with ME ! All over a few measly dollars when they are a mega million dollar company. I tried one last time to contact them & the wait time was outrageous, I hung up. I sent an email & was told to call , what a joke except this isn't so funny.

Kohl's censored this honest review I wrote for the *wonderful* Dyson DC39 Animal Canister Vacuum I purchased. I cannot emphasize enough that I would *NOT* have purchased at Kohl's if I did not have two gift cards which I needed to use. -------------------------- My Comments to Kohl's Survey (actual censored/rejected review below): ------- Kohl's inflates prices prior to offering their 'great' discounts.  30% off of an inflated price is NOT a bargain.  I would recommend Kohl's for kids clothing, adult socks and underwear, and the like, but not for name-brand electronics. Also - Kohl's "Price Matching" is a joke.  They insist that price of the brick & mortar competitor be advertised in that competitor's current weekly flyer.  This is unreasonable.  If the competitor retailer has a current on-floor regular price (not even be on sale) which is lower, then that price should be matched.  Why match only on the few items advertised in a given week.  AND...Why promote killing more trees to make folks have to get a paper flyer? Most people refer to internet ads now, even for brick & mortar businesses.  Finally, when Kohl's Customer Service agreed to match Target's price, they then negated my 30%-off "special offer"!  They actually tried to get me to place the order before informing me that they were doing so.  When I pushed back, they admitted that they would NOT accept my 30%-off coupon.  This is deceptive.  I am quite unsatisfied with Kohl's marketing strategy and with Customer Service tactics. ----------------------------- My (censored/rejected) Review: -------- This vacuum is AMAZING. Best, most powerful, easiest to navigate that I have ever owned. I purchased the Animal canister model. It is lightweight and compact, and I no longer dread carrying a vacuum up the stairs. (I am a small 5'2" woman.) This canister follows me effortlessly, without banging into furniture. The Animal Canister is compact in spite of all that power, and it fits on my broom closet floor much better than my previous canister vacuum. The attachments perform fabulously. The floor tools reach under every piece of furniture and navigate around chair legs. The flexible crevice tool (a la carte item) is my hero with my HVAC floor vents. It bends through the vent to clean fairly deep into each vent. I had read negative reviews for the floor attachments, but I am convinced that they are trying to vacuum up rocks and other ridiculously large objects from their floors, rather than bending over to pick up the big stuff instead of depending on a vacuum to have thumbs and do it for them. Emptying is no big deal! One click releases the cylinder. Pop out the filter, and just one more click opens the cylinder. I empty it into a garage waste basket. Click-click, and the cylinder is effortlessly back in place, ready to go again. The cylinder is small, but I would empty any vacuum after every use - Don't want that crud from my rugs and floors keeping residence in my broom closet anyway. This is so much better than using those clumsy, flimsy bags which tear all too often. I love that the two basic small tools - upholstery/stair tool and crevice tool w/sliding brush - ATTACH to the extension tube so that they are handy any time I need them. Oh, and the retractable cord really retracts, unlike lots of other vacuums. I keep the attachments in a basket and hang the tube and rug beater on the wall, but it would be great if Dyson had a tool caddy which fit and organized all of these great tools. Now for the negative: Kohl's significantly inflates their prices on these Dyson vacuums. All other retailers where I comparison shopped had lower prices, including Dyson-online themselves! At the time of my purchase, Dyson charged $499. Target, Best Buy, and Wal-Mart also charged $499 (regular) and were offering $449 sale prices. Kohl's charged $559. Other internet retailers charged even less than $449, but to be fair, I will mention only brick and mortar retailers similar to Kohl's - Target, Best Buy, Wal-Mart. So then Kohl's has "sales". Big deal - How is it a good deal for the consumer when you apply the sales and %-off discounts to inflated prices. The absolute ONLY reason I purchased from Kohl's was that I had received two $100 Kohl's gift cards a few weeks prior. I also had a 30% coupon - but again - it's a joke when the original price is inflated. 30% off of an inflated price is NOT a bargain. Also - Kohl's "Price Matching" is a joke. They insist that price of the brick & mortar competitor be advertised in that competitor's current weekly flyer. This is unreasonable. If the competitor retailer has a current on-floor regular price (not even be on sale) which is lower, then that price should be matched. Finally, when Kohl's Customer Service agreed to match Target's price, they then negated my 30%-off "special offer"! They actually tried to get me to place the order before informing me that they were doing so! When I pushed back, they admitted that they would NOT accept my 30%-off coupon. Kohl's is great for purchasing socks and underwear. But for name-brand electronics, I have noticed this price inflation trend on several items. This account is 100% true and accurate. Let's see if Kohl's will censor my honest account of this experience. (UPDATE: They did!) So...BUY THE DYSON ANIMAL CANISTER VACUUM!...But buy it somewhere else where the price is not inflated.

I ordered a pair of jeans from them because they weren't available in the store I was sent the wrong jeans so I called customer service go figure get someone that couldn't speak very good English was told I had to return the jeans to the store and then have to go back online and reorder the jeans again now keep in mind I didn't get refunded back my shipping the first time and now I'm having to pay shipping a second time when it was their mistake so I reorder the jeans go figure they send me the wrong jeans again so I call customer service and was told yet again I needed to return the jeans to the store and they were very rude. Will Never Order Online again. Will drive to the actually store will get better service and no I'm getting the right thing

I've had this happen to me 3 times in a row. The first time I ordered on black Friday, then I ordered again that following Monday to use my Kohl's cash. It wasn't until 2 weeks later until I FINALLY get an email saying both orders are being modified. I look at both of them, and now I realize I wasn't getting half of the stuff I order. It was all in stock the day I ordered and NOW they tell me 2 WEEKS later I will not receive what I ordered. I felt screwed, because all these items were Christmas gifts! The third time I order it was I think December 28th. I thought that this couldn't happen to me 3 times in a row, plus the thing I was ordering wasn't in the store. I order it and said it was in stock when I ordered. Then I finally get it in the mail. Except it wasn't what I had ordered! I wanted ELLE Cosmetics Abstract Round Top Cosmetic Case, but got instead ELLE Cosmetics Geometric Cosmetic Case. I went to their website and no longer can I find the item. It says on my order that I should I gotten it. There was no email to inform me of this, and now I'm beyond pissed. NOW I have to drive all the way out to Kohls, waste my gas, just to return this case that I did not ask for. If you are not going to give me what I tried to get, just give me my money back instead of sending me something else! After this experience, I don't think I can shop here ever again. If every time I order, I can't get what I order, then what is the point. I might as well try to find the item I want somewhere else.