Kohl'sReviews of kohls.com

This is by far the worst customer service I have ever received. I placed an order for a few items and got an email saying my order has been cancelled. I called and they kept redirecting me to different departments. Come to find out Kohl's closed my account because they thought there was fraudulent activity (there wasn't) and they did so without telling me. The customer service associates I spoke with were extremely rude. In the end, they told me they wouldn't talk to me anymore about my account because my mom's name was on the account as well. She called twice and had no luck. They finally let we re-place the order, which took about 40 minutes on the phone. They told her they fixed the problem, unblocked the account, etc. I got an email 20 minutes later saying that order had been cancelled. When she called, they told her they would only talk to me. It would be really nice if Kohl's customer service could get on the same page! (Three placed orders later and not a single one has gone through).

Went there to get a necklace. I asked the associate if she could help me when she was done with the lady she was helping but then she helped 2 other people and then her co workers came over and she was talking about how she went out last night and was sooo hungover at work this morning. So after an hour I left.

Kohls has set up a policy that is ridiculous, you spend a lot of money to earn Kohls cash which is a gift certificate back into their store basically to spend more money usually,and you can not use it if it is past the date that is listed on the Kohl's cash. If you go in and spend a lot of money you should be able to use it end of story period. they don't even let you use it immediately which is ridiculous. They make you wait a week to even use it and they only let you use it for about 2 weeks Of time then you cannot use it, and you spend usually $50 for only $10 in the store ,which is a good tactic to get you to spend money in there company but a 2 week period Of time in the future is ridiculous. They should atleast give you a year to use it and let you use it right away because you really earned that and you followed all the rules. They make you wait a week even to use it and they only let you have it to be used for about 2 weeks. Of time then you cannot use it again and you sent usually 50 dollars for only 10 dollars in the store which is it very much but it's better than nothing which is a good tactics to get you to spend money in there company but a 2 week period Of time in the future is ridiculous. They should atleast give you a year to use it in let you use it right away because you really earned that and you followed their rules.

I made an large over payment in my account (banking error ) bank could not pull back funds kohls had payment for 48 house before it even hit my account and then told me it would take several weeks to get funds back to me. Multiple supervisors told me they would get back to me but never reived a call. Even call president office no reply. Most reps could not speak clearly and where reading from a script. If you are late with your payment they have no problem charging late fee. Try getting money out of them is another story

Sorry for the wall of text that is about to be spill across your screen, but my story is a tale of woe and should be told in its entirety. It all started out when I went to Kohl's on a rainy November night in 2015. I was looking to purchase a new Kitchen-aid mixer and take advantage of the Kohl's Cash offer they had going on. I went to the store and was successful in this endeavor, but this is where the happy story ends and the terror begins. I come home, with product and Kohl's Cash in hand and immediately hop on their website to figure out what I want to spend this $105 on. My wife and I look at some new bedding and decide on a nice set. So when the Kohl's Cash became available to use a week later, I ordered the bedding set and waited for it to arrive. A package showed up a few weeks later and it was getting close to Christmas so we put it under the tree and figured we'd open it Christmas morning. When Christmas morning arrives and we open it, we find the most hideous pink and black striped comforter set that we have ever seen. I look at the packing slip that was inside the package and it has someone's name from New York (keep in mind I am in Washington State) and the description of the product was Jungle Queen - Queen Size. What we ordered was a Midnight Wolf - King Size. They couldn't have got it much more wrong...wrong state, wrong person, wrong style, wrong size. So the next morning I call the online reps and explain what has happened, and they instruct me to take it to the Kohl's closest to me and they will take care of the problem. It turns out this was a lie just to get me off the phone. The Kohl's rep in the store said they have no way of pulling up online information and that they couldn't process the return because what I was returning wasn't what I ordered.....but they tell me they will process the return for the person in New York. At this point they put me on the phone with the Kohls.com reps again and the reps say they are sorry and that they will mail out a gift card for the full amount of the Kohl's Cash i used plus the out of pocket expense plus the discount amount. I wait 2 weeks...3 weeks...4 weeks...Nothing from Kohls.com in the mail. So I call them back, and tell the story to the new rep, this rep tell me to take down a number (their ticket number) to go to the store, and the rep there will help. So I go back to the store, and tell the rep there what I was told and the rep gets a look on her face that says "oh no, not this again" and explains that they have no way of pulling up the ticket, that the online store and physical stores are basically 2 different companies under the Kohl's name. She puts me back on the phone with a rep who I have to tell the whole story to again. And again they apologize, and say they will get the refund sent out immediately. 2 weeks go by....3 weeks....4 weeks...I hop on to their website and have a chat session with "steve". I go through the whole story again, and Steve assures me he will get it resolved. In the end he again instructs me to go to the store and that they will finally be able to assist me. So like a fool, I go back to the store and again am told that they cannot help and put me on the phone with another rep who I tell the story to again....I am told I will get the full refund plus free rushed shipping and 30% off my next order for all the inconvenience. 2 weeks go by...3 weeks....NO! I am not waiting 4 weeks, I call and ask to speak to a manager. After retelling the story for what feels like the millionth time, she tells me she will make sure it gets taken care of but that I need to go to the store so they can issue the credit. I start to argue that I wasn't going to go to the store AGAIN, but she said that when I get there to have the rep call them and they will walk the rep through how to do the refund. So I trudge out to the store, and the rep there begins to say the same thing about how they can't handle the online issues, but I explain what I was told so they call and talk to a rep. After some back and forth, I get put back on the line. I then give the phone back to the rep (who by the way was extremely nice) and she asks a bunch of questions to the phone rep. I am told that I can either have the product shipped or get a Kohl's card with the amount on it. I tell them that ultimately I just want the product that I paid for back in November (this is now early March). They said they will ship the product and also refund all out of pocket costs, but in order to process they needed to take a payment of $20 some odd dollars, but that they would refund my card $50+ dollars (the orig. out of pocket expense plus the $20 I was paying now). Come to present day, and my package arrives. I open it and low and behold, it is what I ordered. I decide to check my account to see if they have refunded me the $50 odd dollars...of course not...but that is a tale for another day (like when I get the money back...)

Every single time I need assistance from Kohls.com customer service, without fail, it is a total trainwreck and most times I end up spending way too much time (anywhere from 1/2 yr to an hour) and leave with no resolution. It just happened again tonight. I had been waiting 6 days already for items in an order and one was supposed to have arrived today but didn't, so when I tracked in Fed Ex it said it was addressed incorrectly and was being returned to the shipper. I asked for assistance from customer service and the first rep, Maria, was just so rude I hung up and tried again. This time I got Leshan who, after 10 minutes, regurgitated back to me the same thing I reported to her and said my only options were to contact Fed Ex and try to work it out or place another order, pay again (and wait again) and then once the original package makes it back to them they will refund me. THOSE were my options. I asked for a supervisor and was put on a ridiculously long hold at which point I just hung up. I am completely disgusted with this company and am not at all surprised at their recent struggles, given the fact that they treat their customers terribly.

I am sharing my experience with Kohls.com purchasing so others do not fall for the same thing. I placed three orders total on Kohl's website in second half of November 2015. Order 1 (~$18): Order online pick-up in store - placed for pajamas - two days later I received a letter stating the order is cancelled. No comments on why. I called the customer service - they said "item is not available". I checked their website and it still said the item is available. :) Order 2 (~$12): Order online pick-up in store - placed for another pajamas that said available and verified by their customer service rep on phone - did not hear anything for about 3 days on when should I pick-up the order. I checked the order status online - it said "order cancelled". Called the customer service - I was told "item is not available" - same thing again, online the item was still stocked. Order 3: (~$740): Ordered online on November 29, 2015 to ship home: order for two self balancing hoverboards and one pajama pant. Received Pajama pant on December 21, 2015. When packet was opened, it was curtain valance instead of pajama pants. Called the customer service and he refunded the money after few days. Received hoverboard on December 9, 2015. It was only one hoverboard instead of two - the size was smaller than what was on the order (6.5 inch instead of 10 inch). I called the customer service on December 10, 2015 to ask when is the second one coming. The response was "both hoverboards are in the same packet". I told them it is not true because the packet is in front of me and it's one. Also, the packaging slip said shipping weight of ~22 pounds which was consistent to item description on their website and weight of one hoverboard. After about half hour argument, the lady agreed to check on this and get back to me. No response for few days. I called back on December 14, 2015. The customer service responded they have made inquiry from their vendor who supplies/ships the product - it should take about 7-10 days to get response and have the item shipped or money refunded. Note that the item was bought for my children as a Christmas gift which they were really disappointed on not getting. On December 26, 2015: I called again since it was over 10 days. The response was that they are still waiting to hear back from the vendor. Please call back after few days. At this time, I asked them to refund money since I placed an order with Kohls.com not with their vendors. I explained to them that their vendors is their problem not mine. After a long argument, the representative transfers me to another department to process refund - another 45 minutes of discussion and I was assured that the money will be refunded and deposited in my account within 24 hours. After about 11 days, the money was still not credited my account (Kohl's charge). I called Kohl's credit card company explaining that I am waiting for the credit to my account for item that was never shipped to me so I should be allowed to not pay the monthly bill until my account is adjusted (only the $349.99) but Kohl's credit card company told me in clear words that if I don't pay full amount, I will be responsible for late payment/interest charges per my terms and conditions. It doesn't matter if I am waiting for Kohls.com to refund my money. So on January 6, 2016: I called customer service again and received the same response that they are waiting to hear back from vendor. At this time, I was frustrated so I asked the agent to let me speak with their supervisor. After about half hour wait, the supervisor comes on and asks me to go through all details that I have to supply every time I call them. It takes good 2 - 3 minutes to verify your information. Then the supervisor sings the same story as their original customer service rep. I asked to be escalated to their next level supervisor - another 15 - 20 minutes wait - goes into their voice mail. I left the message to contact me back with phone number and email address. No response. Later I called again - same exercise - this time I got the representative's name (Bee **) and also asked for Supervisor's name (Joshua **). Left message again. I asked the rep to also leave a note for the supervisor - no response for another few days. On January 15, 2016: called again - same story about waiting from the vendor. After a lot of arguments, I was told that this time the credit will appear in my account within 7 - 10 days. No credit in my account, so I called on January 25, 2016: they are still waiting to hear from the vendor. This time I told them that I will file a complaint against Kohls.com - the customer service representative was Jennifer. She transferred me to her supervisor (Andrea). She told me that she is going to open a manual ticket to refund my money back (I already paid the Kohl's credit card by this point). I asked for confirmation of acceptance and processing of manual ticket - she told me that she has to wait for another department to process it. I offered to be on call for as long as it takes that day. She responded asking for my cell phone number with a promise to call me back in an hour or two with confirmation. When I said, I don't trust anymore, she said "Don't worry Mr. **, I will not go home today until I call you - this is my promise to you." I fell for it. Obviously, no call for few more days. Called back on February 10, 2016: Representative: Rasheed (maybe my spelling is not correct). I was asked to call Corporate Refund Center at 1-800-837-0302. Called back on February 11, 2016: After providing all the details, I was referred back to another department for another 17 minutes wait on hold. Finally, Justin came on line and went through all my verification. He confirmed that my account will be credited for purchase price - Kohl's Cash. About $100 less than what I had paid about two and a half months ago. Learned a lesson, never buying from Kohl's again. I will pay more at other store or leave without the item but no more Kohl's. I am writing this because overall, I spend about 15 hours to get my money back after two and a half months later. If my review helps anyone out there, I will consider my time writing this review is worth. Thanks.

I order skillet, towels and rice cooker online, instead of using free delivery, I paid one day delivery for $29.00. Skillet were received in a timely manner but not the towels and rice cooker. I called member service re, he said we will receive it the next day, it never came i called back and they said the skillet is the only order that paid for one business day. I ordered them all the same time. Very poor customer service and they offered me $10. 00 back. I do not need your $10.00 but a good service. Will not recommend kohls. Im sure Kohls will ignore my complain, what is the value of my complain compare to their profit.