Kohl'sReviews of kohls.com

The worst customer service experience I have ever dealt with. I order over $165 worth of bedding from Kohls.com on July 13th, 2016 (6 items in total). This was supposed to be a birthday gift to myself. The first item shows up. Unfortunately it was not my item that was delivered. They packaged someone else’s item with their packing slip in a box that was labeled to ship to me. I contacted customer service right away. The customer service representative stated to me that he would open up a ticket to have someone look into this matter and that someone would contact me within 24-48 hours. The next morning instead of someone calling me and apologizing for the inconvenience of sending out the wrong item and to say let’s get your item shipped out to you. I received an email stating that your package was delivered. YES, I know the package was delivered, it just wasn’t my item. I don’t know why that was so hard for customer service to understand or if someone just didn’t take the time to read the notes regarding the package. Therefore I had to call back to customer service again to try and get this straighten out. The customer service representative that assisted me this time was very polite and understanding. She was able to assist me getting this item reordered and reshipped (which I did receive). Here’s the thing. The representative did state that is would take a few weeks to receive a refund on this item (again not my fault they shipped with wrong item). I still had to place a new order and pay for the item again. She did give me a discount for the inconvenience and shipped the item out for free. Okay, 7 days later I have finally received at least one of the items I ordered. Question is, where are the other 5 items I ordered? I received an email yesterday July 19th, 2016 that my ordered was delivered via Fedex/USPS. I was home yesterday and no packages where delivered. I waited until at least today July 20th to see if they would turn up with my daily mail, still nothing. I call customer service back (third time), to let them know that I didn’t receive my items. Again, instead of being apologetic and wanting to help get my items out to me; the representative stated they would open up an investigation into where the items are and that someone would contact me within 2-3 weeks. Really, 2-3 weeks? That’s how long it would take in order to issue me a refund on the items or get the items to me? The representative asked me if I would like to reorder the items again in the meantime while the investigation is taking place. What if I reorder the items and they get lost again? Then what? I am out another $150. So tell me, what I am supposed to do in the mean time? Wait? I mainly shop online and I have had situations like this occur with other retailers and they have always either reshipped the item out to me as soon as possible or have credited my account back within 24-48 hours. I guess I will have to stick with those other retailers. I will never shop at a Kohl’s and I will definitely never order again through Kohls.com. I loving shopping online, but this by far is the worst experience I have ever had. What saddens me the most, is it that I work in retail (high end) and I would never EVER do this to a customer. If a customer came in and said they didn’t received an item, I would reorder the items for free of charge and ship it to them ASAP, no questions asked. I’ll take their word. I have done this so many times in my profession. I want the customer leaving and feeling like they received top notch concierge service and that their business matters to us, because not only are they going to return and buy more; they are going to tell everyone else what an amazing experience they had.

Quality of merchandise is so awful. Bought a guest towel on sale that originally cost $15.00. After a few uses it is now a rag. A $15.00 rag. Coupons are deceiving. Wording is unclear and then when you go to pay for something it does not qualify. Kohls.com is not any better. Shipping cost a fortune and the items arrive all bunched up and stuffed into your mailbox.

I ordered a size 5 sandal from Kohls. When I received my order it came in a size 5 box, but the sandal was a size 6. I called customer service and said that the only way they could send me another pair before my trip was to go in store and return them and then order a new pair online. I asked if i could just ship them my return, but they do not offer free shipping on returns. They would not honor the old price for the sandal and refused to pay my expedited shipping. Awful.

Briefly, the tracking method was misleading - it kept saying my package was still in transit - yet they sent two pairs of pants in separate packages. Received one and found out the other had been delivered they say a week before -- only I never received it - was it actually delivered or stolen? I don't know...but when I got customer service on the phone the guy barely spoke English (they must outsource or just hire people not fit for the position) and it was frustrating. He's asking why I didn't call the post office - gee I don't know,maybe because it said FedEx was delivering it and I didn't know until now it was ever delivered...never got an email at all...not a confirmation email, nothing..then I "chat" customer service, because Lord knows there is no easy way to find a phone number or email or address and over and over kept asking just for an email address/phone number to send my complaint and they would simply not respond to the question and just kept roboticallly saying they would check my order and asked for my contact info which I had already sent them in the chat! Even a Supervisor comes on and still will not answer the only question I had, which was for an email or phone number. So I am without the second pair of jeans, spent $68 and rec'd one pair stuffed in my mailbox today and the other is who knows where and I don't know if my account will be credit or what - because I speak English and now I have to waste time following up on this....and really wanted the jeans I ordered, and really can't afford to spend $68 on one pair of jeans that are $24 in the store. So no, no way would I recommend ordering from Kohls!

I closed my Kohls card today due to name change. Very frustrated with different information given. Had to "Mail" court document and need to "fax" drivers license and social security card . Why ? Isn't court document valid enough for the change ? And why didn't the first rep told me at first ? Too complicated and didn't want to give my social security to Kohls... I closed my account with them today and will not shop at the store anymore.

Ok, so I got a kohl's 30 percent off coupon in the mail. Needed some slacks. Went shopping and bought two pair. Got a $20.00 coupon because of the cost. Slacks didn't fit. Waited for coupon dates to return slacks and get two pair that fit. I would use the coupon for a discount on another purchase. No employee at the customer service desk (imagine that). Waited 3 minutes and a grumpy lady came out a back room door. No smile, no how are you, a "you want to return something?" I told her I wanted to return the slacks that didn't fit, get two pair that did and use my $20.00 to purchase something else. She went on to tell me that my replacement slacks had to be the EXACT price of the slacks I was returning or I would lose the $20.00 coupon. I told her that would force me to buy the same manufacturers and style and they wouldn't fit either. I told her I would buy slacks that were more expensive. She said that wasn't an option. My thought was that this person was stupid. I returned the slacks and lost the coupon. I emailed "customer service". I got the same story, maybe they should change the name. I did determine that not only was the lady in the store stupid, a prerequisite to be a customer service rep with kohl's must be a 7th grade education. Will never shop there again.

I will no longer be going to Kohls, in spite of how much I loved it. My 19-year old chose to buy a suit there. We stood in a long line at the check-out until an additional checker was called up. Clearly, she had not wanted to be there. My son had never purchased a suit and it was the most money he'd ever spent on clothes. I wish we'd have taken our business elsewhere right then and there. I had told him that we'd be offered to apply for a credit card and thus save money. No offers or friendly customer service from this young lady--not a chance. To top it off, he was dressing for his formal and realized she'd not taken the security tag off the slacks. Now the inconvenience of a trip back to Joplin (not where we live so this was added expense on top of the inconvenience). I feel that we should have gotten at least a coupon for what it cost us in time and money. I do not plan on ever going back.

I ordered something online and the package was never delivered. It took a couple of months of many emails, phone calls, and posting on FB to finally resolve the problem. And its only my own persistence that got a resolution. This is something Kohl's should really work on to improve.