Kohl'sReviews of kohls.com

I purchased a 12 volt Beachcomber ride on toy for my 4 year old's birthday. I received the item after 7 business days. It took nearly 1.5 hours to assemble the toy. The toy worked properly for about 30 minutes before the accelerator button on the toy malfunctioned. I called Kohls customer service, and I was told to disassemble the item and schedule a pickup or return it to my nearest Kohls. I chose to return it to Kohls due to the amount of time (likely 2 weeks or more) it would take to receive another toy. I returned the item from Kohls expecting a discount on my order, but not only did I not get a discount, Kohl's took the Kohl's cash that I received for the order and subtracted it from my refund! So I'm inconvenienced to have to find my son another gift at the last minute and return this defective item 18 miles one way to Kohls without any compensation or goodwill gesture for my trouble! Kohl's will not receive any more of my business and I've shredded my Kohl's charge card! Amazon and Walmart.com have always treated me fairly in similar situations, so I'm going to stick with them!

I shopped at a Kohls in Arleta, CA. They only had 1 register open for a line of 12 customers and didn't care.

I just left the store and was told by the associate to call Kohls to add the $200 purchase I had made to my rewards account within 24 hours( as I had forgot to give the lady my #). I called and was redirected three times... the lady told me I had to call at exactly 48 hours to apply rewards. Isn't this a little ridiculous since I just left the store? They all need to get on the same page. I have loved Kohls for years... Money and time will be invested elsewhere.

I recieved a "credit card" through my husband's card. When it came to acivating the card, I was unable to do so as the card was strictly based on his ability to pay the bill. He would have to approve my having a use from the card. He doesn't even go shopping unless I drag him! Well, apparently they don't understand that I PAY THE BILLS in our household as required by military service. Imagine how late the bill would get paid while my husband is on deployment! I expected to have the card with my name on it to be based on my credit rating, not his. This was not explained to me and I cut up the card and delivered it to customer service. Haven't been back to the store since.

I'm a LONG time customer of Kohl's and spend a substantial amount of money annually. Of late, I have had nothing but issues from the website going wonky to idiots in other countries attempting to fix the issues, to disconnecting me. As of this moment, I am speaking to my 5th person and have been on the phone 1 hour, 51 minutes and counting. I'm about to throw in the towel. A "deal" is not worth this!

Kohls employment process is very lengthy and from what I experienced during the Loss Prevention Interview with their LP Management Personal it was very sad. The LP Manager Venessa was very young and and frail looking which really made me think she could not even make a stop if she tried. The LP Supervisor Marcel just sat there at the interview like a bump on a log not saying anything and also was very young and gave off an appearance of being prejudice. .Vanessa explained to me that Marcel had made 200 bust by himself but also told me that their store still has a high shrink level. That alone tells me there is more going on then external theft at their location. Believe me when I say that the percentage of internal theft is much higher then external theft. There is a saying "Who's Watching the Watchers". I did not get the position of loss prevention yet I have more experience than both Vanessa and Marcel put together. That leads me to believe one thing experience dose not matter or they got intimidated by me. Non-Cultural Fit as they say!!!. Well good luck Kohls you get what you pay for "Continued High Shrinkage of Merchandise! By the way The Interview took place at your store in Moreno Valley, California.

I ordered a baby bottle warmer from khols, along with several other items. All of my orders were delivered except the baby bottle warmer. The company did not want to deliver the item to my home. They wanted me to pick up the item at their warehouse. I explained to them that I was unable to do so. I told khols I just want my money refunded. Before they even agreed to refund my money, I had to keep calling them everyday for two weeks. One week additionally, and I still did not get my refund or the item I paid for. NEVER NEVER NEVER shop khols.com.

Let’s start out by saying that I am amazed at the lack of Customer Service by Kohls and their Fraud Department. I received an email on July 19 regarding an online purchase (that I did not make) and the estimated shipping date. I immediately called and emailed Kohls to let them know that I did not make this purchase and not to ship the item. The next day I received another email stating that the item had been shipped out to an address 400 miles away from me and to a different name. I called and emailed Kohls again to let them know I did not place this order. I was transferred to the Fraud Department and was left on hold for over 30 minutes with no answer. I called back and was placed on hold for another 25 minutes before I hung up. I have attempted contact with the Fraud Department over 10 times now, all with no answer. I have now closed out my account and 20 days later I have still not heard a word from Kohls or their Fraud Department. The charges still show on my account. Today I received an email from Kohls regarding a survey to rate and review my recent purchase (remember I didn’t make this purchase). All I can say is that Kohls Credit and Fraud Department do not care about the customer or any fraudulent charges made to your account BUYER BEWARE!!