Kohl'sReviews of kohls.com

Quite possibly the worst customer service (online chat and on the phone) I've ever experienced. Difficult to understand, and both reps were completely unable to understand what I was asking. I never did get resolution, and it was apparant neither one really cared whether I did or not. Website offer of a great discount for new card holders prompted me to apply for their card, then I was unable to use the coupon code for my online purchase before the deadline, because I hadn't received my card. The great coupon offer expired 24 hours after the online application was approved, but of course the card itself (with the account number) will not arrive for over a week. After e-mailing, online chat, and a very long phone call - I was finally able to use my coupon code if I let them fill the order on the phone, which resulted in me not being able to use my Ebates. The entire experience should never have happened. Once my new account was approved, I should have been given a code that worked for my online order immediately (as implied in the ad on the website - here is the actual cut and pasted post on the website ---> Apply now and upon credit approval save an extra 30% on your first day’s Kohl’s Charge purchases. ). I was approved immediately, yet attempted to use my code online for almost 24 hours (until it was getting ready to expire) before I finally spoke to a person and had to place the order that way. So much for the other items I would have purchased using that coupon code if I could have finished my shopping online. So when it comes to Kohls, and their website offers, don't believe it until you actually see it work. This has definitely affected my overall opinion of Kohls.

Worse customer service. I recently enquired regarding an extra charge on my card, and 3 people gave me 3 different answers. When I asked to speack with a manager, the representative told me that it's not going to do me any good, cause I still had to pay the charge no matter what. I told him to close my account since I have no interest in ever shopping at kohls again. I've been a customer for over 20 years, so they rather loose a customer, then trying to work it out and investigate. I will certainly tell everyone I know about this issue and ask them not to ever shop at this store again.

Buyer beware!!! In June I purchased a Fitbit Charge2 from Kohls.com. When I tried to return it to a nearby Kohls' store, I was told that it could not be returned because the purchase was made over 30 days ago. I was unaware of this policy. I had 7 pages of printed information regarding this transaction, and no place did it say no returns could be made beyond 30 days. I had the receipt and it was obvious that the box had not been opened. I then called the Kohls' corporate number and was told the same. Calling Kohls was not an a fun experience. Expect to be put on hold for up to 40 minutes, to not get a return call after leaving a message, to continually get a recording without being able to talk to a person. I wasted several hours and several days trying to resolve this issue. Kohls is NOT customer-friendly.

Rude customer service and lost a ton of money for items returned. Will not shop there again.

Called customer service to voice complaint and ask some questions about their VERY VERY convoluted web page. I've been on hold for over 20 minutes now... the music is still playing. This is absurd. It took me nearly a half hour to order a package of socks on their web page. I've never seen such a disorganized piece of garbage. They should follow the models of the Chinese. I can but from China in 10 seconds!

Called with an issue with my account. Customer service was not willing to help out so I asked to speak to a supervisor. I was on hold for over 35 minutes and never spoke to a supervisor because they disconnected me. I got on line and send them a message and reference to this and the response I received was that they could not resolve my issue. I've been a long time customer who will no longer be a customer.

Fraudulent charges on Kohl's card that was accessed through Kohl's shopping account. The first notice I got was through a bill, even though when I FINALLY got through to them they had known for four days. All of the phone lines I tried to call based on their website and a customer service chat were greeted by a message that all circuits were busy. Absolutely no attempts to retain me as a customer. Horrible customer service.

Purchased a $150 radio/record player and I started having problems with the sound after five months. Now it's too late to return to Kohl's and I have to shell out $30-$40 to send it back the manufacturer for repair or replacement and it'll probably stop working a few months after getting it back. I'm done with Kohl's.