Kohl'sReviews of kohls.com

I just recently ordered a plaid onesie for a 12 month old. What arrived was a MEN's green size small fleece. The packing slip clearly states what I should have received, definitely a shipping error on Kohl's part. I tried contacting customer service and not only do I have no option but to call right now (within the hours posted by Kohl's customer service page), I am forced to listen to a long message of useless information. When I finally get to the options where I am allowed to select the right options, it sends me on a continuous loop where I am given the option to go back to the main menu or end the call. I've gone through this several times now. What a pain! A similar problem happened to me last year around the holidays (shipped me gloves instead of a coffee mug). At that time I took it into the store and spent a really long time at customer service as they were so confused on how to handle the problem and I never actually received what I had originally order. Not looking forward to the rest of the remaining hassle to get this fixed.

A***hullllllllls canceled my order. Then I had to spend 30 min on phone where they took my blood type, my DNA, my as swipe status. Then they had to send me a Text to verify my order...so now my cell phone number is in BIG Brother's system. They couldn't send an email. I had to get a 6 digit code to verify it was me via cell phone or in person. Basically...they are assuming I am a thief even though I actually created a multimillion dollar empire. All this bull***t over a stupid $535 order. The only reason I completed the order was because I bought gifts for my nephew. This is why I never order from Macy's or now Kohl's never again. If you order over $500, they cancel your order and make you go through a bunch of wasteful bull**** even though my American Express said it was me, they charged me, all my addresses matched and my name matched. I am tired. I am still on the phone with this company after 30 minutes to replace my order. F&&tards. They lost a customer.

If your order gets messed up on Kohls.com good luck... The call center struggles to understand basic English. I was sent an Apple Watch instead of shoes and pillows like I ordered and had to explain 50 different ways that yes my box got there but no it didn't have my items in it. I was asked to go out of my way and return it to the store. I was then told it would take an additional three days or longer to investigate what happened and see what they need to do. I would then be either given a refund or they would resend my items it would not be my choice. I bought items that were on clearance that are no longer in stock. When I got to the store to return the item that had been wrongfully shipped to me they did not have a process for it and the manager didn't know what the heck she was doing. Nobody knew what to do. if this had been Amazon I would've been emailed a label and told to call to have FedEx or UPS pick it up and they would've overnighted my items. Kohls it doesn't have to be complicated . Ps I couldn't send an email because you don't have a customer satisfaction department so I figured this was the next best thing. Further more I received an email 36 hrs later that’s that I had received my package. Of course I received my package what are you didn’t receive is my items and dammit I return the watch I shouldn’t have it was far more valuable than what I ordered. WTH

I love Kohl's money saving offers but when I use them, as I frequently do, there is NO assistance when a problem arises!! I have occasionally ran into issues & each time I do, I call their customer service line - the only line I can call, and someone from a country far away says, "We're sorry, there's nothing we can do." That is most likely true, because what can someone in India do for me regarding an issue in the USA??? What are they there for!? I'd like to have excellent customer service all the way through my purchasing, especially if a problem arises! You've gotta do better!!!!!

I have a kohls charge card and when I signed up for paperless billing it said you'll get $10 kohls cash if you sign up. I did, and I received the email that day, but as i was scrolling through my emails i accidentally deleted the email and couldn't get it back. When I did an online chat to see if they can resend I was told I had to call. When I called card services they said, oh sorry you need to talk to Kohls.com for that. SO, when i called they said you need to talk to card services....I explained that I already had and they said it was their responsibility and could help. The rep just kept say I don't see a $50 transaction ID that offered $10 kohls cash. I don't know how many times I explained the situation and got repeated the same thing to me. I find it very unprofessional that no one seems to know the businesses offers and couldn't listen to me. Never going here again. Letting my card expire. Extremely unhappy with the attitude and services.

Wish I had checked this site before I ordered from Kohl's.com. I placed an order (my first and last), got an email confirmation and a tracking # and that's as far as it ever went. Tracking info showed the label was printed and that is where the order processing stopped. After a week I called customer service and was told the order would be canceled. Literally one minute later, I got an email stating it was "too late" to cancel. I had to call back and talk to a supervisor who told me it would take 48 hours to process the cancellation and I haven't received any confirmation of that conversation at all. I assume I'm going to have to dispute the credit card charge in order to recoup the loss. This is ridiculous. I shop online all the time and this sort of thing just doesn't happen anymore with reputable companies. Kohl's buyers beware.

KHOL'S customer service for online orders is HORRIBLE and their managers are clueless. Don't frustrate your self if at all possible go with any other company. It s not worth the aggravation.

I'm livid, in the past month in a half I've had to place the same damn order 3 times only to receive 2 out of the 10 items I ordered! Was told by customer service after the first misdirected delivery that the old address had been deleted. Only to get an email stating a delivery was made today which again wasn't received by me.... Furthermore, I have yet to be FULLY reimbursed for the first 2 orders!