Kohl'sReviews of kohls.com

I am very sorry that I ever ordered from Kohls.com. The carrier they chose (UPS) decided to not deliver to me and to return to sender but Kohl's is refusing to refund and Their customer service agent (11am-ish central time 8/6/25), I was on with them for over 20 minutes and it took forever to get connected) refused to help and refused to get me a supervisor and was also extremely rude and sarcastic, which I could tell even through a think accent I couldn't understand. I was told I had to dispute with PayPal.

I placed an order and it said a label was printed 7/26. It was never picked up by UPS. It is now 8/04. I contacted customer service and they will not contact the store to find the package nor will they issue me a refund. I have to wait 2 days after delivery date which was Friday. Tomorrow will be the second business day but since the item hasn't even been picked up there's no way I'll receive it tomorrow. They will not issue me a refund. I have to contact them on August 6th. They are not helpful at all.

I ordered something online and it was delivered to the wrong address as evidenced by the picture provided by UPS. Kohls told me to file a police report or report it to the credit card company. Apparently, the picture of my parcel in some random corner is proof it was delivered to the correct address. This is also a UPS problem. Great business structure so no one is responsible. I will never buy anything online from Kohls again.

I ordered several items last week......to be delivered to my home since I just had heart surgery. Got an email from Kohl's this morning stating that one item is at the store for pick-up only. I did not designate any of my items to go directly to the store! Everyone I spoke with was from another country and difficult to understand. Kohl's ..........your days are limited and your Customer Service (once you finally figure out how to get to a real person) stinks!

HERRRIBLE!!! Giving 1 week for Kohls cash redeeming. If I could give them a 0, I would. Taking my business to Jcpenney. Good Bye! and I will tell others as well.

What measures do or would you take for your managers who harass their former (and even existing) employees?

I bought a step 2 roller coaster toy for my son's birthday. 2 days later it went on sale for $100 cheaper. Contacted Kohl's for their price match, was told no problem. Waited the 7-10 days only to be told it's no longer on sale so they won't honor it. Submitted all sorts of documentation proving my case by was basically told to pound sand even though they admitted I could've just return the item and bought it at sale price (what is the difference???). Me, my family, nor anyone I can warn will ever buy from Kohl's again since they are liars who won't honor their own policies.

My 12 year old son needed jeans for school. We went to the MENS changing room where 4 women were working in the changing area! My son was extremely uncomfortable! Do you allow MEN to work in the women's changing room?