Kohl'sReviews of kohls.com

Do not shop here! I have wasted 4 hours of my life by making the mistake of ordering on line here! I ordered fiesta ware for a Christmas gift and right after ordering they send me a 25% coupon through email so I order the same with discount and go to cancel first order because it says no hassle cancellation on returns etc.! Well it won't cancel 10 min after the order so I call customer service and they don't speck clearly because they are in Manila? Then I'm told I can't cancel that it has already started the shipping process! I ask for manager and there isn't one, I ask to speak to a US rep well there isn't one of them either then after 50 min I'm told I will have to return it when I get it ! So I get 1 order but not the second one so I think oh they actually cancelled the first one, NOPE! Tracking says I got both! REALLY! So back on phone to customer service and have to call 3 times to get someone I can understand, well it says you got them ,I explain that no I didn't and he finally after investigating it on his end tells me he will send a form to the shipping department to have it investigated and if they find it didn't ship they will resend it! I said no just cancel it and I'm told once again they can't do that but that the shipping department will call if they have questions. I ask for their number but I'm told customers are not allowed to call them! But that they will make the derision after an investigation!!!! DO NOT BUY FROM KOHLS THEY SUCK! You will waste away on the phone trying to get customer service I even called the local store to try and get help and was told that was a separate part of the company!

Kohls.com cannot be trusted. This thanksgiving day I purchased one of their doorbuster products online... before the retail stores were even open in my state... they accepted the purchase, took my money, even gave me kohl's cash and then 2 days later canceled my order citing lack of product. I'm a supposed highly valued customer who would've gone to the store if the online purchas hadn't worked... 2 days later it was too late. They did nothing for me. They've lost my business forever. Can't be trusted!!

This's my first time I've received the packaging of Silk Reflection Silky Sheer pantyhose that was worn. Whoever is responsible for packaging and shipping (quality control) is totally inept. Kohl's will lose more SALES if the management did not fix the problems. This's what you can do to prevent the customers nightmare like me: 1.Inspection prior to shipping. The orders placed by customer will be inspected and WILL NOT BE SHIPPED 'TILL THE FINAL INSPECTOR HAS CLEARED THEM. 2. To human resource manager, please hire someone that truly enjoy their work and can meet the needs of the business. I called up the customer service yesterday. Her skills are to help customer like me . However, I came across her voice was perceived as untrustworthy, boring or even not supportive over the phone. She's lacking of skills to satisfy and ensure the customer's needs and wants. Believe it or not, the most horrible experience in my life!

I spent 45 minutes trying to order winter boots online with my 30% off coupon I received in my email. I could not figure out why the promo code wouldn't take. I thought maybe I just needed to use my Kohl's charge to make it work. Nope. Still wouldn't take. So after poking around, I go back and read the fine print in the email about the coupon. There is an asterisk listing that there were exclusions on certain brands. So I go ahead and click to see what is excluded. Guess what was excluded? EVERYTHING! Name the brand of an item, Kohl's excludes it!!!

Never shop at Kohls online again! How can you sell me more than one item and days later say they are no longer available. Their system is all messed up for inventory and the supervisor will do nothing. Extremely poor customer service and unacceptable way to do business!

The WORST customer service I've ever experienced. Will never spend another dime of my money at Kohls.

I ordered several pairs of pants for my husband and Kohl's sent the wrong size pair of pants for one of the items. I tried to return the item to their store which refused to take the item because it was not the item listed on the invoice (I know that's why I'm returning them). I called the customer service number listed and got someone in another country who tried to blame me for incorrectly ordering the pants online, told me I would have to purchase the incorrect item if I wanted them to send me the correct pair, and so forth. This was the most incompetent customer service department I have ever dealt with in my entire life. I repeatedly asked to speak with a supervisor and was given the run around. I asked to speak with a representative in the USA and finally got someone that tried to be helpful, but required me to either open a case that will take 7 days for me to get my refund or I would have to return to the store again with her opening some kind of form so that I could return the pants. All more inconvenience for me because of their mistake. After reading all of these complaints online, I see that this is the norm for Kohl's and I will not be shopping there again in the future. There are too many other options where businesses treat their customers fairly and appreciate your patronage.

Ordered a Fitbit Alta for Christmas while it was on the Black Friday sale. Recieved an email on Saturday morning that the my order was cancelled because the item wasn’t available. The item WAS available when I bought it, but apparently Kohl’s decided it was fine to sell something that had already been purchased. Had Kohl’s been honest, perhaps I could have bought a Fitbit on a Black Friday sale elsewhere. I have been a Kohl’s customer for a long time, but after this horrible and ridiculous experience I am done. I recieved some Kohl’s cash from some other purchases I made, but once I have spent that I will NEVER shop Kohl’s online or in store again.