Kohl'sReviews of kohls.com

I am so disappointed with the online service. I placed an order on the 8th of December and used a $50 gift card for part of my purchase and the Kohls cc for the remainder. I have been waiting for my order and called they asked me for a order number. I told them I didn't have it and they told me there was nothing they could do for me. Sine I purchased as a guest and didn't sign in they said no way to track my order. I am now out my $50 gift card because after I placed my order I tossed it into the trash since the balance was now zero. The man that barley spoke English told me that I was ridiculous for throwing it away that I should have saved it. So I am now out my Christmas gifts and $50. Thank you Kohls....I think your online customer service is ridiculous as well!! Just lost this customer!

I am furious with this moronic error, but even more furious with the incredibly horrible customer service! Kohl’s has hands down the worst customer service of any store I’ve ever shopped!! Kohl’s could really learn something from Amazon as they have amazing customer service! I placed a $200 dollar order last Thursday, 12/14/17. Today, the 18th of December I received someone else’s ordered product with MY shipping label on their box! This mean THEIR shipping label was more than likely placed on one or more of my orders!!!! I called customer service, (AN ABSOLUTE NIGHTMARE), which was not located in the states, and was given zero reasonable solutions! The man (Juan) had the audacity to ask me to return this suitcase to Kohl’s as if I work for Kohl’s and for free. HELL NO I WILL NOT PARTAKE IN, OR BE HELD RESPONSIBLE FOR FIXING KOHLS F’ UP! I ordered online for a reason!!!! Then, the idiot tells me we will sit and wait to see where my TIME-SENSITIVE orders end up, further wait for the person to phone Kohl’s, to then return my order and then finally Kohl’s will ship my purchased order. WORST “SOLUTION” EVER! No way in hell, relying on this crap idea, would I receive my order as promised by the 24th of December (IN TIME FOR CHRISTMAS). I ask to speak with a supervisor, I then get placed on a 20+ minutes hold, which goes nowhere but to a survey. Omg insane! I call again and get put through to yet again the foreign underpaid call-center, I ask to be transferred to a call center in the United States of America, I then am transferred to a Spanish speaking rep 😡, again I ask to be transferred to a call center in the United States of America, FINALLY some woman named Asia answers and confirms she is located in the states. But, she’s not much more helpful as she too has trouble grasping the issue well, she has terrible customer service skills just like everyone I’ve spoken to previously, and I’m now on a silent hold for over an HOUR! I will never ever ever shop with Kohl’s again, and I will convince many others not to as well. I have a 3000+ following on Facebook alone, and every single family member and friend I know I will convince them too to shop elsewhere as well.

Bad online service ordered online in November. Ordered an adult coat received a baby PJ called to ship the correct item to me they said sorry but I have to buy again. and wait 8 days for refund of my 2nd order this was December 8th its 12/18/2017 no refund yet. I called them and they resubmitted my request and have to wait another 8 days ??

Ordered a set of crystal wine glasses online; even got a discount. Waited six days for delivery, and after not being able to track my shipment via UPS, Called their on-line department, to find that my item was out of stock. They credited my VISA, but this was gonna be a Christmas gift, and the only way I found out my wife wasn't getting a gift is by my own effort and feeling something was wrong. I'm NEVER gonna buy anything from Kohls On-line, and if I ever go into an actual store, will be loaded up on coupons.

Kohl's "hassle free return policy" is a cruel joke that Kohl's seems to enjoy playing on their customers. They regularly stock and ship items that have the wrong size printed on them and then offer only two options for a return. You can either go into a store, which not all customers can do, or place a new order and trust the Kohl's associate to actually adjust the price on the new order and not double charge you. I've been through this "hassle free" process a couple of times and they NEVER fail to double charge and run you around for weeks before actually MAYBE getting it right. This is the ABSOLUTE WORST return process I've ever experienced. If I could give zero stars, I would.

Was never called to tell me my online order was in, never called to tell me my online order was cancelled. After calling three times to find the order at Springbrook Medows store in Holland Ohio I was never told it was canceled and refunded, just that yes your order is here. So went in and after three sales reps. Tried to find it under the spelling I gave them for my name, my cell number and a order number, still could not find it. I simple ask for them to check behind the counter and it was there like I was trying to tell them all along. But then I was told it was cancelled and I would have to rebuy it. Ok I say how do I know it was cancelled? She said you would have gotten a email, well guess what we never received a email when we ordered it to confirm the order or when they refunded it . So manager who was not helpful came out and when I tried to tell her about not receiving any emails she talked over me and very loudly. So guess what Kohls I said forget it and walked out. Poor poor customer service from the online folks and from manager at this store. You lost a sale Kohls and a customer. This order was so difficult and honestly if I did not call on the Oder myself I would not have even known it was in. So really it is the online folks who did not call to let me know or send a email it was there as well as the rude manager at this store who Fault it is that you have lost a customer. I will not be shopping at your store again.

Ordered 14 items on 11/23, all were ready for shipment by 11/27 all money was deducted from my bank account on 11/29. fast forward to 12/7, tv still not shipped, go on chat, they are making my issue a "high priority"! Doing an "investigation"! Will hear back via email 24-48 hours. 12/10 no word, chat again. Told that my order was cancelled due to the tv being sold out, I was upset, wanted a tv. My money was going to be refunded. 12/11, expecting my refund...nothing call and am told that my refund was processed successfully, I will get an email when the tv is available, I can purchase for same price and he added a couple of promo codes. 12/12 no refund chat again am told that they are "investigating" why my tv wasn't shipped, duh, I can tell you that, making my issue a "high priority". Told them to cancel my order and refund my money, that a manager needed to be notified. He said it takes 7 business days to refund my money, I ask if it's 7 days from today, yes it is!!Why not 7 days from the 7th? Call 800 # told that another dept. is investigating and trying to find me a tv, (I ordered another from Walmart Monday night). Asked for a supervisor, he too tells me a refund will be sent, I asked for a date he said 7 working days, I said "no I want a date" he counts and says December 18th!!! Never notified that the item was sold out, found documentation that money would not be taken until item shipped. Found many complaints on line today, thinking that a class action law suit needs to be filed! I will be visiting my bank tomorrow, with all documentation, including screen shots of chats, cell phone records of phone calls, original order and cost and screen shot of my tv sitting in my account not shipped! I am sure I will get assistance and direction from them as to my options. Would like to see Kohl's no longer permitted to debit accounts!

I ordered the kitchenaid online during black Friday. I waited a week to receive my order and nothing. I checked the email I got saying it had shipped, but when I would click on the tracking number it would tell me to check back in 12 - 24 hours. So I wait. I check again and still the same thing. I call on my order on a Sunday afternoon, the guy tells me he sees where it was delivered and since I didn't get it, it would have to go through a claim so they could track where my ordered ended up. He takes my info and tells me to wait 24-48 hours for an email and someone would get back with me. I wait again. Still nothing. I call Tuesday and the this guy tells me the person I talked to on Sunday put my information in wrong. Here we go again!. He tells me the same thing wait 24-48 hours and again I do. STILL NOTHING. Call again Thursday this time i got a lady she tells me oh this takes 7 days for someone to get back to you. By this point I'm over it. I call again hoping to get someone that could give me good news. I call and I S*** you not he tells me 10 days!!! 10 days. No no!. I hang up and I'm like okay I'll wait till Monday and if haven't heard anything they are getting an ear full. No email no call by Monday. I call Monday and the lady finally finally tells me my package never got to ups. And since it's been so long they have to issue my money back. I asked her can't I just get a new one sent and she tells me no I'm sorry it's been to long and we have to issue a refund that can take 5 -7 business days. Or I can order another one but I would have to pay for another one!. So safe to say I did not order another one and currently waiting on my refund!. Kohls lost my business!. And plus their pricing is ridiculous. I'll be shopping elsewhere.