Kohl'sReviews of kohls.com

I would give Kohls a zero if it were an option! The words above i the rating box sum it all up perfectly, "unacceptable experience, unreasonable and RUDE conduct!

Worse online service I experienced. Website is very unresponsive and not reliable. Customer service is also so bad.

Self - Verified Buyer. I tried to exchange a defective electronic product, that I purchased at a discount over Christmas season, for a non-defective product, and they asked me to return it for my money back ($60) and asked me to go online and purchase it again for the undiscounted price of $150. That is 2.5 times what I originally purchased it for when it was THERE store product that was defective.

The only reason I'm giving one star is that there is no option for no stars. I have had the worst experience with kohls wedding registry. First I was told I had to order my items through the kiosk in the store. when the kiosk didn't work I was directed across the store to the other kiosk. well that wouldn't apply the coupon, so the associate said she had a "device" she could place the order on(an ipad). I could have done that on my phone. she placed the order--after an hour but could not remove it from the registry. I was advised to call customer service--long story short after an hour and being told that only the "owner of the registry" could do that(so apparently the bride to be should go in and remove gifts as they're purchased). I spent over an hour on the phone with the representative and the supervisor and finally cancelled the order. I then placed the order on my phone. and they shipped it to the bride. just spent another 45 minutes--with the suggestion to have someone "intercept" the package. well that's fine--I should have someone drive 15 hours to another state to bring me the package. worst customer service ever. and now I have to get another gift. this is ridiculous. If kohls cant do registries properly they shouldn't do them at all.

Your website is absolutely horrible and very frustrating to maneuver. I am thinking about closing my account. I dread going to your website.

Worked for this company for 2 years. During our interviews, they asked us to open up a charge card. Obviously you want to open one to make them happy for the job. They will do anything for those charge cards. Miserable place. Now I’m stuck with a charge card that I only use for Christmas for my mom. I forgot how to log in to pay the bill and they inform me that I have to over pay because I missed the date. They had been sending my bill statements to the wrong email. Almost $30 for a missed payment. Really???? That’s insane! Hated working for this company and hate being a customer for this money hungery company.

I placed an order online and entered my current address. Somehow Kohl’s managed to find an address that I had not lived ar for 2 years and shipped it to that address. I called customer service and they refused to do anything to solve the problem. Now I have to pay for an order that I did not receive. This tells me never to shop at Kohl’s as they really don’t care.

Kohls.com "customer service" is non existent. Called 12 hours after placing an order online that was shipping to my previous address. Told too late to canel (it had NOT shipped) and they would call warehouse to try to stop shipment. they did NOTHING. Believing they genuinely would help, I placed the order again, directing it to the correct address. FIrst order went to my previous address (via USPS who had my change of direction for TWO months) and now they refuse to credit for the first order as they say their policy is NO changes after 30 minutes. Im done. What a joke