Kohl'sReviews of kohls.com

KOHLS IS THE WORST. HORRIBLE CUSTOMER SERVICE AND POLICIES THAT ONLY INFURIATE THEIR ONCE*** MOST LOYAL CUSTOMERS. REALLY?? MY MOTHER GAVE YOU HER ADDRESS, #, KOHLS CHARGE ACCOUNT, EMAIL ADDRESS, DOB, AND SS#, AND YOU CAN'T VERIFY HER IDENTITY BECAUSE YOUR POOR LINES CAN'T GET A PIN TEXT THROUGH TO HER PHONE???? CAN'T OFFER AN ALTERNATIVE??? ALL SHE WANTED WAS A TREADMILL TO HELP MY DAD WITH REHAB. YOU GUYS ARE ABSOLUTELY DESPICABLE. WE WILL NEVER SHOP HERE AGAIN. AND WE WILL CERTAINLY NEVER RECOMMEND THIS STORE TO ANY ONE OF OUR FRIENDS. I USED TO ASK FOR GIFT CARDS FOR THIS STORE - NEVER. AGAIN.

Tried to participate in the free coupon.. Food all they asked. Then they said I had already done it and received a coupon... I have NEVER done anything with Kohls, a I HATE KOHLS.. was gonna give coupon to a friend. I HATE Kohls, the employees are moody and every article of clothinghas a hole or snag.... So you lied to get your free advertising, withhold the prize, and then blame me... Ahhh the American way...right Kohls? I will always tell this story as one of many reasons not to shop at Kohls....

Kohl's online department is a rip off...I have been trying to get a refund for merchandise not received since December 2017 for items ordered in November 2017 and no one will follow through with what they say they are going to do to fix the problem. I've made numerous phone calls to an out sourced department and been told something different every time I call...basically they are stealing my money!!! The customer service is appalling and I will never shop with Kohl's again!

Their Kohls cash is completely ridiculous and poorly managed. It's a legit scam these people run. Horrible customer service and they don't care to help customer in case they lost paper Kohls cash. For an online order why would I want a paper cash receipt & who will maintain and use in 1 month frame.

DO NOT ORDER FROM KOHLS.COM. They are extremely unprofessional. I placed an order on 12/26, and reported the package as 'lost' on 1/15/18. They did not process my refund until 2/3/18, even though my refund was confirmed as processed via email on 1/30/18, TWO WEEKS after I initally called. They said it would take 7 days for the return to process, it has now been 9. When I called to speak to a supervisor, I waited on hold for 45 minutes, and when I called back an extremely rude supervisor hung up on me. I will never shop at Kohl's again.

Bad Customer Service if you have a problem. I received the wrong item and was told to donate it as I live an hour from the store. I was told I would receive a credit in the mail. A month later no credit and I called and they do not have a record of that conversation. They told me to return the item that was donated. I have been a Kohl's MVC card holder for 20+ years. Time to shop somewhere else.

Very poor customer service. I advised them that a package they sent me got lost in transit. They said they will take care of it and issue me a refund. After sending them numerous emails and not getting a refund TWENTY-FIVE DAYS following my first email, I finally disputed the charge with my credit card company. I was sure Kohl's would do a much better job, but...

Their customer service line is the worst. They have been "processing my refund" for over a week for a package that was lost. I have not received my kohls cash back, and they said I can't have a free shipping code that I used for the order that was lost. I've called twice and been on the line for a total of 50 minutes, and accomplished nothing. I've never experienced anything like this before. Ever.