Kohl'sReviews of kohls.com

This review is for Kohl’s.com not specifically the local store. I purchased a pair of Pokémon swim trunks offline for an easter gift. When they arrived I found that the store had sent me a Spider-Man shirt. When I called the online customer service to inform them of the error I was told that the swim trunks were oversold and no longer in stock and they felt the shirt was an “appropriate” substitution. Concerned that there was a language barrier between myself and the online representative I decided to online chat with a representative. Here were her solutions to the issue: 1. Drive to the local store return shirt and buy trunks there. (I had to point out the trunks aren’t sold in store) 2. Drive to the local store return the shirt then reorder the trunks online( I had to point out the trunks aren’t available online anymore) 3. Drive to the local store return the shirt and then keep checking back online for the trunks to come back in stock and repurchase when they do..... At this point I am extremely frustrated at the service I am receiving and that the convenience of online shopping is not turning into a total inconvenience requiring me to drag 3 kids 20 minutes one way to return an item I didn’t buy to the store. I will say that the instore representative was far nicer and at least apologized for the error. She suggested I write corporate, as they get complaints about the online customer service department all the time. A letter was written only to receive a pre generated letter from Trudy S., stating if I had problems in the future to contact the online customer service department.... The exact people who the problem was with and that they look forward to serving me again. Highly highly disappointed with Kohl’s.com customer service and I will make sure my money is spent elsewhere as their “appropriate substitutions” are less than appropriate and their customer service is a huge inconvenience and headache.

The rating name alone pretty much sums up all my experiences with this company so far. In store and online. Rude in stores and over the phone. Was told I'd be able to do a survey at the end of the call. I was ready to and it never came on. I was immediately disconnected after the call was over. Not getting items on time as promised. Called because soon expiring kohls cash wasn't showing up then was told by one person to go check after call and it should be showing. Right after I checked and still not there. Called customer service and was told a completely different thing. Was told they'd reirder an item because they charged originally and sent one of the two items when packing slip showed Two were ordered and two shipped. Only got one and now other is missing. They reordered and canceled 1st and promised next day service. 3 days later still nothing. Not even a tracking #. Packages from order that have arrived are best up, but outer box is in perfect shape. Telling me they are rough with them when packing. Fed up. That's my 1st and last online order with kohls.com. And soon to be last store visit as well. I'm sorry to say, most of the in store employees are extremely rude and poorly trained and customer service in store and online are the worst I've ever seen. Sad.

After paying every balance on receipt of my bill since I opened my account in 2004, Kohls reported my account to the credit bureau as unpaid. We figured out that they had mistakenly credited the on time payment to my wife's account. They did transfer the balance to the correct account and credited the late charges but refused to correct the report to the credit bureau.

Buyer beware! Kohl’s.com customer service is terrible. I will never shop Kohls.com again. The customer service representative I spoke to was condescending and rude (Abraham). The supervisor was no better.

This is the worst experience I’ve ever had. I will no longer do business with Kohl’s. I ordered an item online that they delivered to an incorrect address and state. I had to call 7 separate times to find out after one month they no longer carry the item I ordered. Then I got the run around about my refund to my credit card and the gift card I also used. Kohl’s must not be aware there are plenty of online websites that give superior service compared to them. I will never torture myself again with any purchase from Kohl’s. Even after calling the corporate phone number twice I still never received a phone call back.

So this store can NEVER compete against the other large retail stores or online. Totally inefficient and understaffed. I'm not usually a bargain shopper. However today I did see something in the store (cookware) that would make a nice gift. It was over $100 cheaper if using discount code online. I did that and checked store pickup. System took forever! They should allow you to use the same coupon in-store. Wich would save everyone work or even better yet. Offer best pricing and no coupons. What a hassle this was. Next time it's Macy's or online shopping

The online customer service is horrible. I spoke to John , then a supervisor named Sharon who wasn’t willing to help me. I put in an address change by mail and phone 4 month prior that never got done by Kohls. I was making payments guessing by the date. I actually thought it was due on the 12th, and it was the 11th. When I pay a double payment on the due date, they applied it the next day and only for one payment and charged me a late fee. This happened a couple month in a row and they would only take care of one late charge. Poor customer service. I ended up closing my credit card with them. Kohls lost a great customer .

After reading all the reviews I have less hope now of receiving my money back. I made a purchase on line. A chair $200 off. And a couple other things. Money was deducted from my bank account for the purchase but customer service says I didn't make purchase. They have it listed but I didn't complete it. So why take my money! Mind you I did not get emailed confirmation, or anything from them. Today I send them a copy of bank ledger and should hear back within 48 hrs. I'm thinking they should give me just as good a bargain as the chair I ordered (they are out of stock) but now I see by the reviews that they are scammers. I'm hoping some good luck comes my way and I get my money refunded. I will never do business with them again. Something else unusual. While I was shopping on line I put that chair in the cart, it says their sold out. I wait 10 minutes and it's picture is showing again to sell. I don't know but something is weird with their site. I'm sure it's not possible that someone sit and mess with customers. lol