Kohl'sReviews of kohls.com

Hate their buy 1 get 1 50% off sales. They never have 2 of what I want, they usually only have 1 and they won't give me a discount. Rip off

Placed an order for $300 for my daughter’s housewarming gift it was delivered to the wrong address even provided pictures of her front porch that clearly didn’t match and they refuse to do anything to resolve the issue I have spent thousands of dollars here & so have my family but I have told everyone to not shop here anymore their customer service is horrible

This use to be my place to shop for it all. I have had many different experiences with Kohls over the years but they were always pretty customer savvy at first. I became disabled over the course of my shopping experiences, so sometimes I couldn't get there to use my kohls cash within the 7 days I was given to use it. A couple times I had to take it in a day or 2 late and they would accommodate me. Being unable to drive myself,and counting on rides there, it is sometimes difficult to get back in 7 days. Plus my computer was down and being on a fixed income (soc.security my only means of income) I couldnt replace my computer at the time. Anyway I called Kohls customer service 2 days after my Kohls cash expired to ask if they could fix it for me to use it since that day I had a ride there. They said they no longer do that and it was a curtesy that they even did it that long. I asked them when this stopped being a curtesy. She said we stopped it in May. It would have been good Customer service to put that out there to let us know that after May 2025 they were no longer going to accept kohls cash after the expiration date! No she said it was a curtesy only we owe you nothing. Wow!!!! Just bam, after years of doing it with 10 days extra to use it I cant even get them to help me with only 2 days past the expiration. I had a real problem with this because I was a pretty loyal customer, defending anything anyone said bad about Kohls I always stuck up for my favorite place to shop. If you had my records from the time you opened your store till now, you could see how many times I lost my kohls cash when I wasn't on disability. I never once asked for it back. NEVER! So I have decided to listen to the people who have a problem with Kohls and stop shopping there. This was a good situation to show Customer appreciation, but they didn't. The new CEO probably canceled that out. So Good Luck Kohls.I hope you will think about my situation and know that sometimes we customers aren't trying to get over on you, we just need a little understanding.

Quality of clothes is terrible now. After a short time they pill and shrink. They are worthless total waste of money.

Do better on shipping Kohl’s. In a world of Amazon and other fast shipping this is taking forever! I ordered 6 things (5 Sephora makeup/hair products and 1 Nike lunch bag for my kid). It was supposed to arrive today (Friday). The UPS shipment is now rescheduled for Monday! Unreal! Bye Kohl’s.

Kohls decided to switch to Capital one with no notification to the customers. It has been a complete nightmare since! Not to mention the stores are always trashed and if you go to sephora you'll be harassed for looking at items to purchase. I cannot wait to close the account and never shop there again because this has completely ruined my trust in the company and my relationship with them as well.

Returned some items today and while the clerk was soft spoken and nice, after she did the first return she handed me the paperwork. I saw a stapler and reached to next register(vacant) to staple the pages. Clerk got visibly upset and took the stapler away- even though I layed it on the counter to use with the other return paperwork. Clerk could have said, "oh, I'm sorry- did you want these stapled separately" or anything akin to this. But, nope. Clerk needs some customer service training. Yet another reason I don't shop Kohls as much as I used to.

I wish I could give a 0 star. This has been the worst online shopping experience! Ordered on July 30; now August 8. It is impossible to get info from a website designed to not engage with customers. I checked the box to share this review with Kohl’s but do not expect a response. I will NEVER again buy from Kohl’s—online OR in-store!