Kohl'sReviews of kohls.com

Kohl’s has THE WORST customer service! They make returns impossible. I do not live near a store...unfortunately my in-laws do and often buy my children clothing or items there. When I need to return something I always get short changed. I will never be a Kohl’s shopper.

Every time I have ever been inside a Kohl’s store, the experience leaves me wanting to leave. The racks are over stuffed with items that are not enticing, and the isles are just as jammed with clothing and items that leave you wondering if you are in a rat maze. Recently, I went back into my local Kohl’s store to browse. The store looked as if they were going out of business with items that were still not appealing to the everyday shopper. Dark, drab, and dreary is all I could think of. The items that were on sale were lack-luster and checking out, the whole “Kohl’s Cash” is a waste of time. If my experience was a bust this time, what makes you think I want to come back? I tried to give Kohl’s another try – I will not be back. Note: Whomever your buyer is for your company should be fired. I feel they are totally disconnected with your audience.

I would give zero stars if I could. About one month ago, I ordered a pair of white sandals. They arrived in a poly bag and the box was completely destroyed. I called to complain as I use my shoe boxes. Customer service told me they were sorry, but most people just put their shoes in their closet. I told her I don't have one of those fancy closets. If I did, I probably wouldn't be shopping at Kohl's. Then I decided to order 3 pairs of the same sandals in different colors knowing the boxes would likely be destroyed. I placed the order on August 13. It arrived on August 21. There was one pair of black sandals in a smashed and ripped to shreds box, ONE brown sandal, and a completely missing box of sandals and no packing slip. I called first thing in the morning to tell them the situation. I was told they had to open an investigation and ticket. I said I need my sandals now and you've already charged me, it's on my current bill and I'm being charged finance charges. She told me I had to return the one sandal to the store for a refund, but I had no receipt. She refused to order me the two pairs of missing sandals until they completed their investigation. I was on the phone with her for exactly one hour and 30 minutes. I called back later, got a different worker, had to explain it all again as the first worker never put any notes in. I believe my first call was to the Philippines and my second and third calls were in the US. The second worker was working on getting my order done, put me on hold for 30 minutes, and then the hold time ran out and we were disconnected. I kept thinking she'd call me back, but no. So I called back one last time. I told the whole story again including my wasted 2 hours that morning. This worker offered me free one day shipping with my replacement sandals to arrive on Friday August 24. The call took one hour. Nothing arrived Friday or Saturday. I called on Monday as the tracking had never been updated since Thursday. They had no idea what was going on. Last night at 7 pm when I got home from work, UPS pulled up with my package. I asked the driver why do you think I didn't get these on Friday as I had one day shipping? He looked at the package and confirmed I did have one day shipping. He shrugged his shoulders and left. I now have 2 full pairs of sandals, a packing slip, 3 hours of my life wasted, and 2 smashed boxes. Something has happened at kohl's.com and it's not good. I will never order from them again. DSW, Macy's, and even Payless ship their shoe boxes in cartons. Why Kohl's thinks this is acceptable is beyond me. The customer service to rectify my problem was beyond awful.

I am afraid that I am going to end up like all the other people who have been reviewing Kohl's on this forum. I too, ordered a large order of school clothes for my grandson. Received the e-mail that my order was delivered to my front porch this past Tuesday, August 21st at 1:30PM. When I got home from work and there wasn't any package, I called right away to customer service. I was assurred after being put on hold several times, that he "was working on my situation". Finally he came back on and flatly stated that he "had to open a case" and that they would be in touch with me and hung up. Tomorrow will be a week, so I went online and had a chat with Andrew S. He was very sympathetic to my situation and said that "they would have to investigate" my missing package. When I explained that this case was already being investigated, he asked me to wait 24 hours more and that they would be back in touch with me by e-mail. I have a bad feeling that #1 They won't find my missing order, #2. I won't get my refund and #3. my grandson won't get his school clothes at all because I'm now very leery about ordering again. I've NEVER had any trouble with Kohl's and I've ordered for several years online and shopped the stores! Cross your fingers for me...I hope this works out for the best but I'm afraid I'm going to end up like the rest of you :-(

I am so very upset. I placed an order to pick up and the system decided to ship to an address I no longer affiliate with and they wont return my money. I have called over 10 times and each time is just nonsense. Keep in mind I called Immediately a minute after I noticed what they did. Then refused to cancel my order , then refused to intercept as supposedly it shipped this was all within 10 minutes of order being placed. ( B***s***) and currently they are investigation the order. I never agreed for this order to be shipped / why did you charge me!!!!

I ordered Packers socks for my wedding for all the guys and paid extra to have them shipped in time. When they arrived, we were given 11 Eagles socks instead of Packers. I called customer service, the woman recharged me for the socks and rush order shipped them so they would be here for the wedding. Well, the socks never arrived in time for the wedding and again they sent the wrong socks. This time, they at least were able to send 5 pairs of Packer socks and 6 pairs of Eagles. Ended up returning them as the wedding was already over. Would not recommend ordering online.

Placed an online order that Kohl's decided to cancel without notification that they did so. The charges were approved and confirmed by my credit card company on the initial transaction, not even a Kohl's charge account. I tried to re-place the online order however Kohl's wanted me to go into a store show proof of ID and my credit card to place the order. Stupidity at it's best. Will never spend a dime at their company again!

DO NOT make a purchase using your debit card!!!! They will charge you twice and if you don’t have the funds to cover it, the bank charges $36 NSF fees!!! I was a customer for 4 years. The one and only time I used my debit card has been the worst online buying experience of my life!!! I made a purchase for $54.76. I only authorized that one purchase but somehow was also charged $38.89 and $15.87. So that’s three pending charges on my account and everyday it’s there, I’m being charged $36 per fee per day. So I called Kohl’s for them to explain why and I basically have to wait 30 minutes for them to say that my bank wasn’t suppose to charge fees! I was so livid because for one I didn’t authorize anything but one charge, for two if I had known the procedure of holding funds was a practice of kohls, I would’ve not placed an order, and for three now I have to call my bank and un-do something that shouldn’t have been done! And after all this, no type of remorse, compensation or anything!!! I closed my account and Kohl’s will never see another dollar of my money ever again!!!