Kohl'sReviews of kohls.com

Poor customer service at the Collins Hill Location in Ga as well with those at Corporate Office. The managers don't know their own return policies and Corporate doesn't do anything to ensure that their policies are followed accordingly. Horrible company

After we moved and changed banks I updated my Kohl's autopay to reflect the new bank and acct number. It even showed the new bank and "verified" status on the Kohl's website. Several months later I am notified by my old bank that kohls just sent them a transaction causing an overdraft and and fee of $27.50. Of course I signed on to the Kohl's website right away to see if maybe I forgot to update the bank but no, Kohl's charge website showed it correctly. I called and requested that Kohl's make it right and give us some sort of credit to offset the overdraft fee caused by their mistake. After several calls, Kohl's asked me to fax them my bank statement showing the overdraft which I did even though very inconvenient. Then Kohl's sends me a letter saying, not our problem, too bad about the overdraft fee. How is it not Kohl's problem if you send charge payoffs to the wrong bank (not the one shown in the manage bank accounts section of their website)? I called again on 10/11 and they said they would refund the overdraft fee but since the overdraft did not show up on my Kohl's statement (just my bank statement), they would not help me. Based on this run around and refusal to provide any information as to why they did this, we closed our account even though my wife loves to shop there. Guess they don't like long term customers that shop in their stores almost monthly. Ken and Claire Welch.

WORST "customer service" EVER. Never again will I deal with this sucky company.

Kohls on Washington in knoxville. Is the worst customer service kohls i have ever been in and i have been with Kohls as a cardholder since 1999. Will never be back!!!!! Rude

Sent item to wrong address. Agent kept me on hold fifty minutes until I hung up. Last thing I want to hear from Kohl's is their CEO and Board of directors are being beaten in Leavenworth pris

Very bad customer service. I was a customer for a long time and shopping at kohl’s very often, but the recent customer service experience changed it for good. Refused to exchange the bedding set, the manager on duty called Melissa on September 29th at wake forest Kohls was very unpleasant and unhelpful, saying that the set looks 5 years old and unwilling to find a product code. Even though the tag said kohls it wasn’t enough for her to exchange it for any other king size bedding. Will never shop there again!

Never again!!!! What a humiliation. Horrible. Several month ago someone hacked my account, and I m still have trouble because of it. After asking my social security, address, date of birth and everything else, knowing that I m in the store, and cashier has my driving license, and I have issue with my Kohls charge... after asking all that info that I announced on the entire store... all my private info... officer on-the phone said go home and bring back utility bill to the store... what a nasty joke... NeVer Again. My car gas and time don't cover percents off.... nasty joke

Absolutely TERRIBLE! ORDERED SOMETHING ONLINE TO HAVE TO PICK PART UP IN STORE TO HAVE HALF DELIVERED. GET IT TOGETHER. Will NEVER shop here AGAIN!