Kohl'sReviews of kohls.com

Good luck if you have to call the 800 number on your statement. Very long story short: I opened a Kohl's charge account several years ago and when I paid it off, I shredded the card, but kept the account open with zero balance. Last month I purchased a suit and put it on my account using the POS at the register. I received the statement a few days ago and I went online to register at My Kohl's Charge to make a payment and manage my account, but they wanted my 12-digit credit card number. The statement only had a 10-digit account number on it. No biggie. I called the 800 number and spoke with "Jeff" who definitely was not an outsourced call customer service representative (wink-wink). I told "Jeff" I wanted to make a payment and get my 12-digit account number to establish an online account to manage future billing transactions. After giving "Jeff" my name, address, 10-digit account number on my statement, last four of my social security number, complete debit card number, with expiration, I paid my bill off in full. Then I asked "Jeff" for my 12-digit account number so I may register online. "Jeff" told me it was against policy to give the last two digits of my account...after I verified all of my very personal and financial information. I asked for a supervisor and I was told that one was not available, as all supervisors were busy. Now it became about principle and I told "Jeff" I would hold. My "hold" consisted of "Jeff" breathing into and moving the microphone around for over 20 minutes while loud voices talked in the background. During one point during the hold, "Jeff" began speaking in Hindi, Urdu, Punjabi, or Bengali to another associate while trying to muffle the mic. When I called him out on it, he stated he was conferring with a co-worker about my account. Rude. "Jeff" came on the phone and spoke with me a few more times during the overall 43-minute "hold" and kept trying to issue me a new card with a different number that I could register with the site once I received the card in the mail Unacceptable, considering he now had my personal and debit card information, but was refusing to offer me assistance in obtaining the last two numbers on my credit card so I may register for an online account and continue making purchases at Kohl's and paying my bill. Finally, a "supervisor" came on the phone and acted like he could not hear me, even though I could clearly hear him and the very loud conversations in the background continuing, and the call was disconnected. Two more calls later and a call taker told me the last two digits of my credit card. So, the card number was the ten digits on the statement and "01", making the full 12 digits so I could register online and apparently obtain the nuclear launch codes and other national security secrets. Horrible customer service and I be will closing this account permanently. Shame, because I really like their men's wear clothes and suits, they had good incentives for using a Kohl's card, and the employees at my local store (Viera, FL) were the best. However, after that experience, I will only pay cash from now on if I choose to continue to shop there.

Kohl's.com double charges for an order then makes me spend hours on phone and online with not one single employee offering a resolution ...whay happened to customer service...they treat me like I made the mistake....makes me think twice about shopping in store or online!!!

Worst customer service ever!!!!!!!! Placed an order and they charged my debit card twice for it!!!!! I called them and they said there’s nothing they can do! How is that possible? Representatives speak broken English and I could barely understand them. I will never ever buy from Kohl’s.com again.

I tried to do an online order today, the system was overloaded with orders so I called customer service to place my order. The sales representative spoke broken English and did not always understand what I was saying. My bad, this should have been a red flag to me. After about 30 minutes the order was placed. I waited 2 hours for an email confirmation and never received one, so I called customer service again. The previous sales rep typed in the wrong email address so I will never get a confirmation nor am I able to go into order status and find my order. After 2 more calls to customer service I did find out it was being delivered to my home and not the store where I would not have been able to pick up since I did not have a bar code confirmation. I had an issue with ordering online from Kohl's about 4 years ago and should have not ordered again. This is the last time I'm ordering from them and I will not be recommending them to anyone. I did not realize they outsourced their customer service to India taking away American jobs as well as not being able to satisfactorily assist a customer. I did get this email address for written surveys but they are not allowed in reviews.

The most frustrating on line buying Experience ever. says we have to pick up our order in a city 40 miles away and there is a store 3 miles away. unable to cancel order and getting the run around by customer service. A complete mess! ugh!! STRONGLY RECOMMEND YOU GO ELSEWHERE.

Why do I keep trying to shop at Kohl’s?? I guess I keep getting lured in by the discounts, but does this mean their inventory original pricing is just completely over flatten? Shopped at the B/M Store in Springfield PA, enduring the lines and messy ransack store; come home and find security tags still on the items I purchased! Later I attempted to shop from web site; only to have the site lock out forcing a call with customer service. The customer service call was pointless and a waste of time. Here is an idea for you Kohl’s try hiring people that can actual help and assist a customer? My call with customer reps “Ashley” and “Venus Summerville” was again a waste and unproductive. What ever happened to customer service assistance? Why can’t we do the basic job, do you all care that little?

Absolutely the worst customer service ever!! I am a frequent orderer from Kohl's. com, but never again!! I can give someone else that appreciates the customers and revenue no matter how big or small!

Beware of money with this company!!!! I ordered $117.28 some pick up and some delivered. (This became the worst mistake and realized how corrupt this company is) Right after making my purchase I checked my bank account to see what my new balance was. I had approx. $83 and change. Later on in the morning, I received a text from my bank giving me my balance. My balance was not close to the $83. So I logged in to find out that there was another charge from Kohls for $53.13 (Not authorized). I called Kohls right away to find out what was happening, did someone steal my card info and try to order from there too? Close, the company itself stole the money. They are also trying to say it’s not them it’s the bank that is charging it. (the bank won’t just hold/pend something unless the company tells them to, as if there was a purchase). Kohls also said that they would hold that money till I go in and pick up my items. The amount of my purchases being picked up was not even close to the $53.13, (so where they got that number I am not sure); But that $53.13 was because I made the choice to pick up some items. I picked up my items asap so I could get my money back. It did go back the $53.13 BUT they split up my transaction; pickups, delivery -- Making 2 transactions $46.66 and $64.15 = $110.81, the difference I am to assume is 1 from the ship to store item, which was approx. $7. That amount has yet to hit my account for a hard post and is not pending either, but its available for pick up. The company is fully aware of the fraud that they are doing, and the only reason they probably aren’t getting in trouble is because the non-authorized amounts never hard post to the account and it’s hard to file fraud or push more when something just pends. This type of fraud can screw someone up really bad, and there is no one to help them if this company takes everything they have and then some. They won’t pay for overdraft fees, or late payment fees of bills you have to pay; if they hold your money till you get the items from the store. Don’t get yourself screwed over by shopping with Kohls because . I am a more fortunate one that they didn't pull more money than authorized then they did for some people. Check consumer report reviews on consumer reports kohls