Kohl'sReviews of kohls.com

Kohl's emailed a UPS tracking #, which showed as 'label created' in UPS's system for 10 days. 2 Calls into Kohl's Cust Svc during that time resulted in assurances the item was in route. After insisting on speaking w/a Kohl's emp, not a 3rd party, off-shored call center (fyi: accused of wanting to speak to "an American"'), I was told the item was no longer available & I'd be refunded. When I informed the supposed Kohl's emp I planned on posting a bad review, her "go ahead" response leads me to believe I was still speaking to the 3rd party company. In any event, I will NEVER shop @ Kohls.com again

I ordered a bluetooth speaker which was on sale on johl's website. I called the customer service to make sure the order went right and they confirmed it as well. After a day later, they simply sent an email saying that they can't process my order! Unbelievable! I simply wasted time talking to the customer service for 40mins.

I only give it one star because you have to give it something ordered a package to be sent to the store if I had known it was going to take over two weeks to get the package I wouldn't have ordered anything. then getting someone to help you find out why the package isn't here yet is like pulling teeth rude unhelpful people I will be paying off my card and never using it again!!

if there was a lower rating i would give them just that. terrible online experience, makes me not even want to walk in a store. ordered the product and waited for weeks, after calling so many times i finally never got the product, -apparently the associate was mad because i was mad and decided to cancel my order altogether. oh and by the way the call wait time is just as terribly long!

I went to Kohl's with my wife. I am not a big fan of the store or that kind of shopping to start with, but we were there and she showed me a 25% friends & family coupon, so before long I had 5 items with a cost of about $500. I thought "this is great, got a good bit of Christmas done and I will save $125 to boot" and then she tells me I will get something called Kohl's cash; for every $50 i spend i'll get $10. Well now I'm thinking this store and shopping is not so bad. On the way home it comes up in conversation that we saved $50. Right away I say "that doesn't add up". Now i'm getting irritated; so we go all the way back to the store, back to a long line, the clerk at the return counter apologizes and says she will have to return it all and re ring it with the discount and we will be good to go. And then she's having trouble, had to call over a manager. Now after some time they finally realize most of my items don't qualify for the 25% f.&f. discount... great! Then my wife tells me this is just the way Carson's used to structure misleading discounts. Well, now what am I thinking about this store and shopping? I'll tell you, they can join Carson's! I mean really, after wasting all my time and assuming we are all dumb asses with this misleading bull; I returned it all and will never step foot in there again.

Christmas ruined for my little girl... So I stupidly ordered with Khols.com because of the black Friday deals. I was told with the Khols cash it would be a better deal then Amazon or Walmart. Keep in mind I have 5 children and a tight budget for Christmas so I looked everywhere for my daughter a toy computer she asked Santa for and my other daughter only likes cats and she is pre teen so hard to shop for. The toy computer at Amazon was 24.99 well I have a little boy too so I thought I should get 2. Khols had them on sale for black Friday for 18.99. And if you spend $50 you get free shipping and $15 Khols cash so I ordered a pink computer and a blue one. Then I ordered 2 cat items one a plastic puzzle toy and the other a cat necklace. My total order was $52.73. All items where to be shipped to my home. This was actually 11/22. On 11/26 the cat puzzle showed up and the rest of the items were sent. 11/28 last 3 items showed up I was so excited to see these toy computers and necklace. Knock on door I get the box go straight to my room open the box on my empty bed and take out all the pillows or air and see the 2 toy computers the pink one looks like it was ran over by a truck and the blue one the box it ripped up. I look in the box no necklace searched the bed no necklace searched the pillows of air no necklace look at invoice 3 items on it. Check emails and orders to make sure it is not shipped separately nope. So I call this is at 8pm. I spent 45 mins on phone and women say I am sorry I will have another one shipped asap. "You will get email conformation of this".... I waited 2 days no email. So I called back again on 11/30. I spoke to another women necklace was never replaced to ship and now the necklace is sold out. Keep in mind she is 10 so I only bought a cheap necklace on sale it was 6.99 so I paid 7.48 after tax. The lady says we have to do a refund for $7.48 and then we can look for another one maybe close to it. So I did I spent 97 minutes on the phone not understanding why I would have to get a refund and then buy another necklace well I finally found one with no help from this CUSTOMER SERVICE women it was on sale for $7.25 so now $7.98 with her coupons so okay I paid that. Refund will be 7 to 10 days so keep in mind I am feeling like I am paying twice. Then 12/2 I get another email that my necklace order was cancelled and here is a $5 gift certificate for inconvenience. So I went online and found another necklace and I put it in my cart and even with the $5 off I would have had to pay $19.25 with the outrageous shipping. Well now the $6.99 necklace will be costing me $35 which I just could not do it. So I called to see if maybe someone could help me get this necklace delivered without the shipping since again NONE OF THIS WAS MY FAULT! Sales rep did nothing. Supervisor gave me a number to complain that was it. So after the 67 min call I call the number he gave me and got to a voicemail. So I left a message and today 12/4 women Susan calls me to tell me she is so sorry but the necklace is discontinued and she can help me buy another necklace if I would like but the only cat necklace they have now is $29.99 cheapest and I would have had to pay $29.99 plus $8.95 shipping and my REFUNDS are still not here so my Christmas account has only. 09cents in it. Are you kidding me! Why would I have to pay to correct their mistakes. And I mean mistakes multiple ones. That women I spoke to last was the corporate office representative. And when I mentioned the toy computers looking so bad she says we have an amazing return policy. You do not have any amazing anything why would I take the chance. After going through all of this I would have spend $56.95 on Amazon and it is free 2 day shipping. Big mistake. Similar situation happened to me 2 years ago same holiday but it was a big playhouse from Amazon and the FedEx guy dropped it off to wrong location Amazon returned my FULL $211 and since that toy house was sold out and it was only 10 days to Christmas the guy at Amazon sent me a more expensive playhouse for FREE and in 2 days so my daughter got her gift. My little girl will get her cat necklace but Khols can keep all there consolation prizes of khols cash and gift certificates because it is less headache to just use Amazon no wonder why they are putting companies out of business after all the review I have read it won't be long for Khols too!

I bought over $600 worth of toys on black Friday and then again a couple of days later. When I bought the same exact toys later, they were less expensive(a week later they are STILL less expensive). I called to ask for a price adjustment and Jimmy would not offer any. His only suggestion was to return all of the items. Wow! I will not be shopping Kohl"s again!!

I placed an online order for a picture frame...mistake number 1. I used my phone and couldn't print an invoice...mistake number 2. It arrived today and as i picked up the package, mind you it was shipped in a bubble bag and this was a large frame, not only was the glass shattered into tiny splinters but it had damaged the frame and the mat. I haven't placed an order with Kohls or shopped there in a very very very long time and after this fiasco probably never will again. Without the invoice I can not return it and am now stuck with a broken, scratched frame. Why would any company ship a fragile item in bubble bag...was expecting more protection for it