Kohl'sReviews of kohls.com

Been a Kohl’s customer for years, never had trouble but hoooooo here we go! Bought a new bra, couldn’t return it very soon so I understood why they wouldn’t give my 25$ back. But $2. Really? Then I had several things I ordered this January for a Birthday in Feb. grand daughter didn’t like it so I tried to return them. 3 pieces out of like 12 or so! Since I ordered online and they came in several different pkgs they said I couldn’t get the amount I spent for each item since I had used the kohl’s cash I received from said order so each piece was reduced by $10. one item I paid like 13$ for. I would only get $3 back. Ahhh No. so I said are u kidding me? Then the returns person told me if I could find the same exact designer with the same exact price. We could do a change! WHAT. Really, but I tried. And of course I tried to b nice since these employees are not the policy makers for the co. Found one item same designer same price. Wrong size. After a very lengthy trial, I just found other stuff to buy. ( which is what they probably wanted to do anyway). I contacted customer service online and even tho it said on their web site that they would take back items and give the “kohl’s cash” and refund to buy and have another 30 days to replace items but would not refund or even let me take them back to the store now since it was over 30 days now! So if u think u are going to get $10 for every $50 you buy. You better be darn sure it is what u can use and not have to return! And definitely do not order online!!! If it doesn’t fit they will penalize you the kohl’s cash $10 per item which is probably why everything comes in different packages! Sneaky companies don’t get by with stuff like this for very long !

Primera vez q escribo en mi vida respecto a una compañía. Muy mal servicio. Entre antes de las 7 pm y me mintieron diciendo q el mall se cierra a esa hora. Se q lo hicieron xq l competencia cierra a la 8 pm. La verdad no hay mucha diferencia de precios pero si entras a una tienda y te dicen q debes caminar media hora solo x entrar y además querer comprar pues están “muertos”

If I could give less than a 1 star it would definitely be that. I received the wrong item after waiting for so long. The wrong item which was a necklace they sent was the same link as the bracelet and it was terribly thin and cheap. The pictures are very deceiving on the website so I called customer service. Very rude and she explained that’s the link I wanted so that’s what I got. Mind you it’s still the wrong item. She said well then just return it, and you can order something else and we will apply the same discounts used on that purchase and Inconvenienced by having to return it the store an added -20%. Fine. I call back and try to make the purchase and 5 times I called back no one seems to want to honor what was discussed. I’ve told 3 different supervisors to pull the call and listen to it to have people hang up on me. Call center service even with notes in there they are making it difficult to correct their mistake. Today was the last straw trying to correct this. I’ll gladly spend my money somewhere else. Shop else where, the integrity in service and product quality will definitely be better than Kohls.

Bad customer service if the call goes to Philippine. Rude and disrespectful. not helping attitude

My mom bought me a beautiful necklace from kohl's for Christmas. It is normally $150, but like Kohl's does, my mom got it for a huge discount, for about $60. Well, the first day I wore it, the clasp must have broke, and it fell off and got lost sometime during the day. I emailed Kohl's to ask for help and they offered me a 10% discount, and after I kept emailing they finally ended on offering 30% off to replace the necklace. I know the necklace goes on sale frequently for 60-70% off, and it was a simple fix for them to offer me the necklace for a higher percent off to simply match the price my mom got. Kohl's had given me a faulty necklace, after all! I am so disappointed by the terrible guest care-this is not how Kohl's used to be. Kohl's did NOT go above and beyond to fix a mistake for a faulty product, nor did they even meet a minimum expectation! Terrible service.

I purchased 2 sets of pasta bowls for my daughter. One broke in her hands as she took it from the microwave - the others started to smell moldy. I call"customer service". what a joke calling it customer service. They barely speak English , they repeat what is written in front of them, talk over you and fa supervisor would not get on the phone. The first time I called I was told I would be refunded, to throw the bowls away and they were taking the bowls off the website. no refund. bowls still on website . I called again was told that I would be refunded. no refund. I called again and this time I was told that since the bowls arrived in good condition I could not get a refund. I should try to return them to the store. they have been long since thrown away. I WROTE a letter to Customer Service at the home office explaining the situation. that was a month ago. no reply. quite obviously Kohl's could care less. this has been ongoing for months with no satisfaction. I doubt they even read their reviews. buyer beware. If you want good service and merchandise go to Target.

Don't shop with a Kohl's gift card on line! I ordered eight bath towels and paid with my $50.00 Kohl's gift card. They sent an email telling me that THEY had changed the order and sent only five of the towels, changing the total amount of the order to $30.00. KOHL'S REFUSES TO REFUND THE DIFFERENCE. I have sent a dozen emails to Kohl's, and I have made a dozen phone calls over the past SIX WEEKS, TO NO AVAIL. I AM STILL WAITING FOR MY REFUND WHICH THEY TELL ME I AM ENTITLED TO BUT THEY REFUSE TO SEND IT. I have been a customer of Kohl's for twenty years, and have spent thousands of dollars there and this is how they treat me. THEY STOLE MY $20.00.

First of all the "customer service" center was in Manila. I never received one of my packages I ordered on line and when I called I was told to go check with my neighbors. Then i had to reply back to an email telling them my neighbors did not have my package. After this I received another email to go check the post office... I never have these issues with Amazon or any other on line vendor. After several of these email iterations, it has been two months and I have been charged interest on merchandise that was NEVER received. They just lost a customer....