Kohl'sReviews of kohls.com

Buyer Beware!! Not helpful at all in store when I had questions on prices or returns!! Told me to go to Kohls.com Very bad bad bad!! Not long before they go out of business!!!

I paid my account in full I got a bill for $27 I called to find out why? It's a late fee. How I asked their computer showed I was a day late. I immediately closed that account that type of business is shady.

I bought (12/2012) a less than $50 item at Kohl’s & charged it in order to use one of their coupons. Then I was in a bad car wreck (December 2012) where the EMT had to drill into my head at the accident site; that happened before I was billed the first time for the <$50 item that I had charged. During the month that I was in ICU, unconscious, & then unaware of who I was, Kohl’s billed me & my sister got the bill at my house but only paid about $20. My sister had my mail forwarded to her house so she could pay my bills. Kohl’s has a statement on their envelopes that they are not to be forwarded. So when I visited my own home several months later & found a Kohl’s bill in my mailbox, Kohl’s had stuck a late payment fee on my bill a month earlier & had just stuck another fee on it. So the $12 that was due was $27 ($12 + $15 for one late fee) plus another $15 late payment fee. So the $12 that was due was then up to $42. I called & explained to them the situation. They said that they could only take off one of the $15 fees. So I paid the $27 & canceled my Kohl’s credit card. They apparently have no use for my business.

You NEVER get to speak to anyone with any authority. You can spend hours on the phone, then get transferred to voicemail. I’m cutting up my card that I’ve had for 19 years and my Kohl’s cash and they can stick it where the sun don’t shine😡

Trying to get any kind of help from the call center is impossible.

I ordered an item that never arrived. Kohls.com claimed they issued another item, free of charge, but then the wrong item arrives. Not only was it the wrong item, but it's SKU number matched the SKU number of the correct item. Someone is putting the wrong labels on the wrong items! Nice to know I won't be the only unhappy customer. AGAIN. Now I am being told I need to return the item, pay to return the item, call to check to see when the return is processed, and then request the correct item. Why would I do all that when I can just go to AMAZON.COM and get the correct item the first time. Why wait for the third time and be out of time, patience, and shipping fees? I have NEVER had a decent experience with Kohls.com. I waited a couple of years in between mishaps to see if service would change, it has not. Good riddance :)

Very Poor customer service, The majority of the call centers are located outside of the US and most of the employees have a heavy accent/poor English therefore communication is difficult. Deceptive Kohl's cash practices and itis very difficult to resolve a problem. My calls were often transferred to another person, who then transferred to another person, ....and problem never resolved.

Since Kohls changed there discounts I will no longer be shopping with them. They are just like everyone else now.