Kohl'sReviews of kohls.com

KOHLS.COM needs to get their act together!!! An order was cancelled on me with the email message saying I should contact them to find out why. No one could tell me why, just told me to replace the order. After 5 tries at replacing the order, 5 emails to me, and two phone calls to them, I was told that my phone number (which I was talking to them from) could not be verified (which I did verify) and that I would have to go to the store to make the purchase,(which the store did not have, thus the reason I was ordering online). I went to the store and was told all items were totally out of stock. WHY COULDN'T THAT HAVE BEEN TOLD TO ME IN THE FIRST EMAIL!!!!!

If you have a payment saved & you happen to move, they will charge that payment, EVEN though you took it off you're profile!! Then they won't refund you're money to the payment made to cover the charges, they put it on you're Kohl's card. What kind of B.S. is that?!?! I will NEVER shop there again!!!

I am not happy everytime i place an order at khols.com it takes almost a month before you recieved it. And its ridiculous and upsetting. And the options for shipping is 3 to 5 days not 3 to 4 weeks. Holycraft!!!🥴🥴🥴🥴

OMG! The MOST disorganized mess I've EVER seen. Waiting TWO WEEKS for a transferred item from another store that is less than 30 miles away? I could have WALKED there faster! On another order . . . . LOST order entirely! Waited 2 weeks for refund even though it was NEVER DELIVERED!! I like the store, but ONLINE??? They have NO IDEA what they are doing!!!

Had a $0 balance. Went to charge something online. Got a notification that there was a problem with my charge.. Called their CS.... Unknown to me, Kohls had closed my account due that I had not used the card in 24 months. Kohls' said I would have to reapply again online! How stupid! I shall never deal with this retailer again. Website slow and when you go to place an order half of the time you get a notice that the item is no longer available. Guess there is a reason I had not used the charge. Skip the hassle and don't bother with Kohl'S!!!

On June 20th, 2019 I entered the Brookfield Kohl's store. I was in a bit o a hurry and scurried to find the merchandise I needed. I was purchasing $166.00 worth of merchandise. I had no balance of my credit card. My card is always paid on time.The cashier was to call a number and a few more minutes went by. Another few minutes went by, I asked if there was a problem, it was a restriction on my card. What? How can that be? I hadn't used my card for a month and I had the card. After several more moments I abandoned the sale. When I got to the car I called Kohl's. After several more times(4 operators) answering their questions, name, license number, phone and etc. I still was no better off. This all stemmed from a purchase of $23.52, I think When I purchased something in Florida I showed my credit card and license. I have long since paid the bill. Wouldn't common sense indicate if I paid the bill, it was my purchase. They would lift the restriction for a one time purchase. Do you think I want to spend hours on the phone every time I make a simple purchase. Kohl's personnel didn't care, wouldn't and couldn't help, as this is policy. My time is as important as their's. I would think in this retail climate every customer would be essential. Especially the ones that pay their bills. I know security is vitally important, I also know customer's should always be handled with kid gloves. While I will never shop there again, it is very sad that shopping with Kohl's is so difficult. It is my neighborhood store, but I will now drive further. to avoid being treated this way. It is obvious Kohl"s only cares about greed, instead of resolving the issue. It is a ridiculous situation, still not sure why the restriction. Never have been through this kind of nonsense. Thank you Lisa

Been a long time shopper with Kohls and decided to do an online shopping order. The website is HORRIBLE! Just super slow, finally ordered the comforter set with sheets, they sent it with no sheets. I called their equally horrible and,frustrating customer service that said they would send a replacement and IT came with no sheets! No one at the store could help me and the online customer service couldn't help me, so I guess I need to return it all and I'm just SOL on a comforter set. I've been a loyal customer for 20yrs and this is the thanks I get, I won't go back, I'm done!

Was at kohl’s in Hixson Tn. Last night, got a credit card with. 35% off that was susposed to be good for 2 days, went to Cleveland Tn. Kohl’s to day and they would not accept the 35% saying good for only 24hrs which hadn’t reach the 24 yet but still refused, not the first problem with the Cleveland store.