Kohl'sReviews of kohls.com

I ordered some Bali Bras from Kohl’s in what was stated to be a natural color. The items arrived in Lilac Rose. I tried explaining to the rep that I ordered natural. He tells me that’s not even a color. I said look I order all my undergarments in natural/beige color, so there must be a mix up with the sku number online. In my increasing frustration, I said I just need to fix it in the right color. He tells me he can do that at the same price as my original order. In the midst of being put on hold, I was able to try on the bras and realized I needed a larger size. We were beginning to place the new order with the new color and size, and he experiences issues with the promo codes I received. (free shipping, $10 off of $50 intimate apparel and 30 percent off). He asked to put me on hold for a few minutes to “trouble shoot”. He come back after 5 minutes and states that they cannot honor the original price because the codes are no longer valid and the color issue was an error I made when I placed the order. He says he can only sell me the bras at today’s price. Wow I said I will not be ordering from Kohl’s again. He said, “Well that’s fine. I will go ahead and cancel this order then.” Unbelievable! Did I mention the receipt and emails both stay natural as the color? I spend thousands of dollars with this company a year. I will no longer be doing that!

Like a lot of these reviews, I too placed an order online. Kohl’s.com shipped me another person’s order. I called the 1-800 number and tried to explain I received the wrong order and wanted to return the wrong order and get what I ordered. Well.... the customer service representations are inept and after multiple attempts explaining the situation, giving them the item #s of what I ordered and the item # of what I received they still didn’t understand. So I instead asked for a refund and was told my refund would be processed and I could keep the incorrect item. Fine... great solution. Two weeks later I never received my refund. I called again and spoke to another inept representative who said the first person didn’t process my refund correctly and he would run it through again. Fine. The next morning I wake up to an email from Kohl’s explaining to me I need to take all these steps to return the item incorrectly shipped to me. At which point I responded that I was told to keep said item. Multiple emails ensued where they would tell me in one email to keep the item and in the next that I need to return it. I am clearly not returning they item they instructed me to keep, I’ve cancelled my credit card, and they have now lost a customer over a $20.00 item. Horrible. SHOP ELSEWHERE!

I ordered a 3 piece Luggage Set on Friday August 2, 2019 it was to be delivered to store in El Paso, TX my daughter lives there with my granddaughter. August 7th still had not received anything called the store they gave me an 800 number called that to be told to call another 800 number where you are calling the Philippines I spent over an hour being told that I could pick my order up August 7th-August 12 I tried explaining that day was August 7th and the store could find nothing with my Conf. #. Called corporate today to still no avail they don't care I explained my circumstances and Kohl's could careless yet I've paid for this order I for see me ending our 27 year relationship. NOT COOL KOHL'S / Customers are what keeps your doors open.

Ordered two pairs of shoes a while ago. Never got a order summary so I didn’t have my order number. Had to contact someone for that. Then went to track my order after receiving my order number and another person told me that one of my orders was canceled because they were out of stock. Disappointed that they didn’t email me about it. Never ordering online again and I recommend that you don’t!

I bought an air purifier and used my $30 Kohl’s cash as part of the purchase. When I returned the air purifier, I was supposed to get my $30 back, which never happened. I wrote to Michelle Gass, the CEO and she had six different people email me about this matter and nothing was ever done; her emoyee’s gave me a song and dance that it was on my credit card. I just called and spoke to Ron in Mexico City at 10:02 am on August 6th. There is no Kohl’s cash and my credit card, Michelle Gass’s employees said it would be on my Kohl’s credit card. This is not the first time Kohl’s has been dishonest.

Kohl's bought out Mervyns the best company for products, enough sales clerks and good prices, esp for jewelry. Kohls has no customer service help roaming the aisles. I wonder if they are laundering dirty money as I see very few customers in the store and there is no attempt at making the store better. I boycott them now. AND NO STORE SHOULD EVER ASK FOR YOUR FULL SOCIAL SECURITY NUMBER IN ORDER TO GET THEIR C/C! That should be against the law! Also, their layout is terrible. I will shop at Draper and Damon for clothes and other places for everything else. BOYCOTT KOHLS; BRING BACK MERVYNS!!!!!!!!!!

Kohls service is so bad I ordered sneakers a month ago they never came.i called to find out what was going on& they had a million excuses. Bottom line then was your size is out of order ? So basically someone else got my shoes and they never told me & still kept my money??? Very unprofessional, will never order from her again!!!!!

I really want to give 0 stars. I recently orders Shark Vacuum online and choose the option to pick it from store. I went the same day and picked it up, but to my surprise, i saw that what are the details they mentioned online with regards to Accessories are not the same as what the product i took, this really disappointed me. I had to open the box int he store and check for all the accessories and had to speak with store manager about this issue, as to why online was showing more accessories and i got this product without them,he checked it all and said, this is the only product we have, he said he will Online team know about this and you could return it if you want, i have my own reasons not to return it. But i came back home and inquired Kohls online customer service team to why this happened, and figured out they have different story, the online customer service team said: whatever we are showing online, you should have received the same as the SKU details are same. i told my entire story and they offered to order it online rather than picking up from store, so you get right product..Wow wow...what a misleading info and i felt literally bad about the situation happened here...they offered to return and have the product booked at same price...but why can not store manager say this or customer service offer this at the first place...did not liked the way this happened. I just came across one product, are there more product like this