Kohl'sReviews of kohls.com

I ordered 2 Vera Wang Towel sets (totaling 4 bath towels/4 hand towels/4 wash cloths) & 3 additional bath towels so I would have a nice new towel set. I threw away all but 2 of my old towels & was so excited to get my new ones. Today I get 3 bath towels delivered via USPS & immediately washed them & put them in my bathroom. My 2nd shipment arrived a few hours later & in the box was 3 pairs of blue jeans, a sweater, & sweat pants instead of my 2 towel sets. I called & got a woman who could barely speak English & had to call back & request someone from the USA for help. The towel set is out of stock & Kohl's is offering me NOTHING in the way to make this right. I offered Kohls so many solutions to make this right & they refused each one of them! They still have the individual bath towels/hand towels/wash cloths in stock. They refuse to send me 4 of each for the same price. They also refuse to offer me those more expensive items at the same 40% discount I used on my original purchase. They offered to refund ONLY the money for the 2 towels sets not the other 3 towels. I have no use for the other 3 (washed) towels. I was told the only way to get ALL of my money back was to drive 30 miles to the nearest Kohl's & return everything in person. They refused to issue a shipping label for me to return it all. I asked if Kohl's would compensate me for the 60 miles round trip drive to correct THEIR mistake & Kohl's told me NO! I have never been treated so horribly by Kohl's or any other store & they have lost my business for good. I just disputed the charge with my credit card company. I will use the 3 bath towels during the 60-90 day wait for the dispute to process. If the dispute is refused, I will return everything, including the very used 3 towels for a full refund. Nice customer service Kohls!

Ordered from the Westland store. Fulfillment was same day pick up at store. Shop335 coupon applied for 25% off. The only item I could pick up was socks. They are shipping it next week after the coupons expire. I WONT shop there anymore. Deceptive marketing

I placed an online order, a slow and difficult experience, normal for Kohls. Eventually, 1 item was delivered, shipped in a plastic shipping bag, UNSEALED on one end, TORN in 2 other spots. The item, a pillow, was in a thin plastic store display bag, also unsealed on one end. It rained the day of delivery, normal for this time of year. The pillow got soaked. I returned it to the store, a 20 mile round trip. They refunded the purchase price, but I was out $9.58 shipping (inc. tax on sh), and $3 in gas. I contacted customer service via phone; both the alleged online chat icon and email being nonexistent. The cs rep was very nice and clearly understood the situation of "why should I have to pay for non-refundable shipping of a product DAMAGED solely due to KOHLS' FAILURE to properly package the item?". It ended up being a long conversation, and a total waste of time. The rep offered me a $10 credit in the form of Kohl's cash; I accepted, better than nothing. The problem? NO KOHLS CASH WAS EVER RECEIVED!!! A totally DISREPUTABLE company. Stay far away from ordering anything from them.

So as always there is an excuse for not getting a discount. I placed an order online on a Wednesday to get senior discount and was told it’s only in store Well how nice they make it for seniors Terrible So when I called to get it adjusted I was told they were sorry they couldn’t do it and that I was a valued loyal customer Well imagine if I wasn’t!!! What a joke. Guess I will return my order and purchase someplace else. I’m sure another company will appreciate my purchase. No wonder why Khols is a ghost town Terrible customer service

IF I COULD GIVE IT NEGATIVE STARS, I WOULD!!! I went into Kohls Today 8/28/2025 approximately around 2:30-2:40 I wasn’t sure where the line was but I saw A few people a head of me ready to check out so I get behind them assuming it was the line and indeed it was..(Well until it was my turn to check out) so the Caucasian lady goes and check out which leaves me and another Caucasian man in line waiting patiently I was waiting for 3-5 mins (I say that because I was patient and unsure) but it was a wait .. the lady is done checking out but now I see another line forming a cross and now the man is confused because where did these people come from but the employees seem to just allow it to happened instead of correcting where the line starts, However the man goes to get check out and now I’m just waiting to get checked out . The man is now finished with his purchase the lady across who just out of no where forms her own line hops in front to check out her items again I’m still waiting and I am not getting upset because how does one hop in front of me after I was waiting in the line that was already formed .. again the workers aren’t informing anyone of where the lines are and people are just making lines and are getting ahead of me so I ask after 5 mins of waiting where do the line starts and the teller was confused and decided to say the line that just got formed which is behind the tellers back and instead of ringing me up the lady looked me in the face and waved for the next person behind her ( which again was a line that was just formed and not the line that was formed 5 mins before .. Which is horrible customer service which what I want to put it at but it could be racially profiling as well and when in customer service it’s polite to direct your customers to the proper line if that is the line .. But this particular Kohl’s don’t know how to conduct business with customer service .. I did not say nothing mean to the teller although i should have spoke on their behavior instead I put my clothing down and decided if this is how i will be treated then i do not need to spend my money at this particular establishment.. I did reach out to the manager and at first she seem to have attitude and was ready to be rude but in customer service it only make sense that if there are two lines forming and it should be one you direct the customers to the proper line and not only service people you feel are important because all customers who spend their money is important . I WILL FOR-SURE SPEAD THE WORD ABOUT THIS SAINT LOUIS PARK , MINNESOTA KOHLS IN KNOLLWOOD MALL.

Do not deal with KOHLS purchased online for pickup and immediately realized pickup store nowhere near me It was minutes before I contacted them about the issue was reassured there would be no charges on my account I checked contacted again asking for supervisor was connected to “Bridgett D”who proceeded to argue and be rude informing me that my account would be credited amount in 7-10 days. Refused to connect me with her supervisor and stated would not matter they would tell me same thing Very sad that I have been a very loyal customer for years and they just lost my business

Such a terrible experience. I placed an order for a smart watch, and the order was cancelled after a few hours. Called customer service, and they told me that it's due to a credit card issue. I tried many different cards and Kohl's just cancel it every time. I placed an order on a household item, the order went through right away. I talked to customer service so many times and they can't figure it out. Waste so much of my time!

I ordered a jacket from Kohls online and I never got it! No one can find it! I will never order anything from them again nor will I shop in any of their stores!