Kohl'sReviews of kohls.com

Haven't ordered in a while because of past experiences, but figured we'd give them another chance. We ordered 5 items, received notification that all shipped and a tracking number. A week or so later received the package marked 1 of 1. There were only 2 of the 5 items in the package, but packing list said all 5 where there. I called customer service and now 1 item is not in stock. The customer service person took over 35 minutes on the call. They had to refund all three items and re-charge for the two that were going to reship. Horrible customer service. I doubt I will use Kohls.com ever again.

The ring security system i purchased from kohls was already registered to someone else and one of the piece was missing. It was on deal. They try to sell such items on deal. So please make sure before purchase.

I agree with the horror stories about Kohl's online. Have had great experiences with the local store and even online the few times I ordered, but......lat night I was given an email with a deducted price for pre-BFri prices of $119.99 for a Nuwave Bio 14 qt. air fryer which was good thru Nov 19th. Tday is the 19th and I went in to order it, finding the price was now 159.99 deducted to 134.--. I called a pointed out the problem where my cart price was higher and it is still the 19th. Rude and uncaring....nothing they can do....false advertising. "Never again." If it is not in the store for a good price, amazon or ebay here I come.

Do not buy anything online from kohls online. After a $400 Christmas present order for my babies. I noticed 15 minutes after the order was placed that it was going to be delivered to my old address in TN. I immediately tried to cancel the order online and with a rep who said well we can’t do anything. They even said 9 times just drive and pick it up. I tried explaining that it is an 18 hour round trip. She just said well that is inconvenient. The said because it switched to in fulfillment with it 15 minutes of order there is nothing they could do and we just have to hope the people who bought our house will deny the package. No Christmas magic or customer service from kohl’s and will never shop there again. No Christmas for my kids. Thanks kohl’s

I will never order anything online again. I ordered on a Sunday and called a hour on Monday before getting anyone on the phone. (Said they opened at 7 and didn’t get someone until 8 because the recording kept saying they where closed) Online didn’t update my shipping address. They said they couldn’t change it and maybe the people at the address will do the right thing and return the packages. So I am out $115 even though I placed the order 9 hours ago or I can see if the shipping place will let me come pick it up there. I explained to them I moved and picking it up defeats the purpose of shipping. Thanks Kohl’s for nothing. I’ll not be shopping here again.

Very rude cashiers. If, they are talking to a friend, do NOT think that you are going to get waited on. You will only get a hag telling you that you have to wait your turn and ask you to step away from the counter. When I called about it, i felt that I was not a valued customer only a nuisance. Then they wonder why people shop online.

Kohl’s has the worst customer service. I placed an order that took well over two hours to deal with on the website because it is so slow when the order was complete I noticed there was an error and one item was being shipped to a store rather than to my home with the rest I called the customer service line the operator told me she would cancel the entire order and we could place a new order that would completely be shipped to my home. After I hung up with her I got an email showing that one item was still being charged to me and being shipped to my home when I called back in I was told they could not cancel it I would have to wait until it arrived and take it back to a store for credit explained that the Kohl’s store is not near my home and I needed them to cancel it I was told there was nothing they could do and they did not seem to care that this was their error the supervisor made it sound like it was my fault. Walmart customer service is better than Kohl’s unbelievably cold does not care about their customers they are horrible do not shop there and do not waste your time on their website. I would have to wait until it arrived and take it back to a store for credit explained that the Kohl’s store is not near my home and I needed them to cancel it I was told there was nothing they could do and they did not seem to care that this was their error the supervisor made it sound like it was my fault. Walmart customer service is better than Kohl’s unbelievably cold does not care about their customers they are horrible do not shop there and do not waste your time on their website

I cannot believe the experiences I have trying to access my online account. It is a nightmare. You just keep looping to nowhere hoping to get access to your own account.