Kohl'sReviews of kohls.com

They are out to get you wouldn't change my order 1 min after it was placed and wouldn't even allow to change shipping address now they are being rude and won't even help do not shop here!

Would not recommend this store to anyone. Worst customer service ever. Purchased a fryer for girlfriend they convenience me into a credit card worst thing ever. Lady said I could pay card off there she took my card ran it but then I get a bill to mo ths later with a late fee. Hmm late fee this is the first bill I e seen so how do I get a late fee. Scam so dont shop there.

Just the worst customer service of any department store I've ever dealt with. They make things up, lie, tell you whatever you want to hear to get rid of you. I ended up cancelling my charge card with them and will not do any shopping there any longer. And they could care less. Not only am I out the money but I have no merchandise AND wasted my Kohl's cash. I hope they go out of business.

Any business can put together a sharp 64 page Black Friday sales paper but delivering is ANOTHER story, to which Kohl’s FAILED BIG time at 👎🏻 I was on their site at 12 midnight (1am my time) to the second & both items I selected within 30 seconds went to not available!!!! No amount of explaining is gonna replace this bad experience with my 1st time participating in your Black Friday sale. BIG FAIL Kohl’s 👎🏻👎🏻👎🏻👎🏻

Purchased a $500 air purifier (Stadler Form Roger) only to receive a USED unit. The box had been opened and the filter inside the purifier was covered with dust, hair and who knows what else, potentially exposing my house to unwanted particles. Packed it back up, and called Kohls. Within minutes I had an apologetic agent who claimed they'd ship me a replacement that would be here "on the 23rd" and that I could return the used unit to the store closest to me. He gave me a reference number to give to the person working at the store. Great. Next day, I drove to the store, tried to return and drop off the used unit, but the guy told me he couldn't look up reference numbers and that he'd have to call if I wanted to swap units without placing a new order. Fine with me. 15 minutes pass, he's on hold and the line is starting to get very long.. Another 5-10 minutes and still nothing so he hangs up and says I should come back once I receive my 2nd unit and just return the used one. Ok? Is that how this works? So that night, I call back and give the reference number only be told that there was NO replacement unit shipped. What was this deal about receiving something "on the 23rd" from the original phone call? A complete lie? Thankfully this phone agent is able to help me and I receive an official Kohls email showing the replacement unit has been shipped. Order #5998858014. Great. I can finally rest after this TIRING struggle. Nope. 10 minutes later, I get an email stating the order has been cancelled. WHAT? I call back only to have to start from square one and explain my story all over again. This person "Melissa" says she can help me and that she can get me to the right person. Guess what? Transferred instantly to someone else who knows nothing about what's going on and sounds even less competent than Melissa. I try to explain it again, and am told that my order was cancelled due to failing review by a supervisor. So some supervisor cancelled my replacement? Can I talk to that supervisor? The answer, of course, is "no, there are over 200 people working here and I don't know which one reviewed it". Back to square one. Getting tired of explaining and explaining, so I give up for today. Next day, I call back and get connected with someone else, take another 15 minutes to explain my story and they say it's no problem, we'll send you a shipping label so you can return the old unit. Once they receive it, they'l ship me the new one. Fine. I give him my email for him to send the shipping label, have him spell it back to me to confirm, and he claims it'll be sent shortly. I've now been waiting over 2 hours, and no shipping label has been received. I've checked spam but there's nothing. Long story short, just avoid this company. They may offer steep discounts, but it's because they sell USED products and claim they're new. And when you try to get a replacement, they make you jump through every single hoop they can possibly think of, only to leave you feeling like you've wasted HOURS, if not DAYS of your time. If Kohls sees this and wants me to take this review down, then please REPLACE Order #5998858014. Thank you

I ordered the Women's SONOMA Goods for Life™ Twisted Cable-knit Pullover Sweater in black which ships from their location in Amarillo TX. The first order arrived stuffed in their shipping bag, unfolded and wrinkled and wasn’t in their normal clear plastic bags. It was faded, dirty and trashy, had wood chips on it and lint all over it. It looked worn. I called customer service and they said to throw it away or donate it and sent a replacement. The replacement came from the same location, in the same condition, only this time with hair and feathers added!!! It was even more faded than the first one. I asked for a refund and was told to keep the replacement, but because I used Kohl’s cash, the CR said that they had to ‘file a case’ for the correct amount of the refund. Not sure that I’ll even receive a refund. I’m extremely disappointed in Kohl’s.

I live 55miles from the closest Kohl’s store. I ordered an item and I need a bigger size, I called to get it exchange and was told I will have to pay to send my item back!!! This is the worst customer service!! Really I have to pay to exchange my item or I have to drive an hour from my house! I will not be ordering or buying from kohl’s anymore this is the last straw! To bad because I have been a loyal card holder with them for over 10 years!!

Ordered a table online and it came damaged. Been on the phone an hour and a half...with customer service agents who can’t speak English...a friggin hour and a half! Can’t replace it for a month, can’t get a refund For over a week either! Refuse to expedite a new one! Buy Amazon! Stay away from Kohl’s for online orders!