Kohl'sReviews of kohls.com

So, on November 30th I went to kohl's in Laurel and I witnessed the worst for of customer service that I have ever seen in any retail store. There was a mother and daughter checking out with hundreds of dollars worth of stuff. At least $400-$500. Apparently the daughter was trying to buy a lotion which would not ring up. The manager came over and several other employees and they were all horrible. The lotion had a big tag that said 20% more free, the manager insisted that meant it cost 20% more than the regular size. All of this took 25 to 30 minutes for an item the the regular size was about $15. It was the only one in the store and an finally an employee came up to her and said I can sell it to you for $29. The customer said "Do you think I am stupid the is twice the price of the regular one." The employee flipped her off and walked off with the lotion. I followed her because I had to see the end of this. When she got behind the jewelry counter she she ducked down and stuck it in her pants pocket. To me the manager after figuring out it is literally the only one in the store and she couldn't find it at all in her computer system she should have given it for free to the customer and said happy holidays. Very disappointed in Kohl's.

Not sure how they process their online orders but it is definitely not how most Companies do and have real time product updates where if something is out of stock you dont wait 24 hours plus to find out. Kohls needs investigated on their predatory practice. They lure customers in with kohls cash if you buy from them- but do not fulfill that promise when they lock funds up to 3-5 business days on orders they cancel. After this year kohls will no longer get my money.

This company is horrible, I ordered an item and was sent a totally different item. I was told I had to wait till delivery window was up before they could get me a replacement. What happened to helping your customers? This is not the first time this has happened, first time I just kept the wrong item because it was too much of headache to return at store.

I live in Oregon on 11/29/19 made an online purchase at about 10:30 PM. At 10:58 PM on 11/29/19, I received my purchase order # confirmation from Kohls. I noticed I did not receive my Kohls Cash. I called and inquired about this. They said that they are located in a different time zone and my purchase was after mid-night in their time zone so the Kohls Cash promotion for 11/29/19 was longer valid. I told them to cancel the order this was nonsense they are doing buisness in Oregon and my purchase was made before midnight here in Oregon. They refused to cancel the order as I had not canceled within 30 Minutes of placing the order.

Placed online order on 11/27 and full 24 hours later they canceled the order with no reason given. But my funds are still locked up on hold at my bank by Kohls as they have not sent a release to the bank. Called them to have them escalate a release on these funds it's now 3 days and still can't get Kolhs fingers out of my bank account. I called again and got treated very very rudely by the Kohls call center. This was my first time ever shopping at Kohls and it will be my last.

I FOUND TRYING TO PLACE AN ORDER ON THIS .KOHLS.COM QUITE FRUSTRATING!!!!! THE FIRST TWO PHONE CALLS THE PEOPLE SPOKE SUCH BROKEN ENGLISH I COULD NOT UNDERSTAND THEM . THEN I GOT A WOMAN FROM THE PHILIPPINES THAT COULD NOT UNDERSTAND ME ( COMMON WITH THEM. I ASKED FOR HER SUPERVISOR TWICE AND SHE DISCONNECTED ME AND PUT ME ON A LINE THAT SAID THEY WERE CLOSED. I CALLED BACK A 4TH TIME AND EVEN THOUGH THEY SAID THAT I HAD AN HOUR AND A HALF TO GET THE BLACK FRIDAY SAVINGS IT LEFT THE PAGE AND THE SUPERVISOR SAID THERE WAS NOTHING I COULD DO , SO THE ITEM WAS $15 MORE THEN IT SHOULD HAVE BEEN. AND I WASTED AN HOUR AND A HALF OF MY TIME. HORRIBLE COSTUMER SERVICE!!!!!

We purchased a Kohl's gift card to make an online purchase only to find we also had to use a credit card, even though the gift card paid the amount in full. We don't have a credit card, which is why we bought the gift card. They told us we had to have a credit card for 'future use'. I told them if we wanted to buy something else we'd buy another gift card. Basically told me to use it at a store. I said the item wasn't available at the store and was a "one day only" deal. We can't get our money back from the store and Kohl's refused to honor their own gift card for the purchase. It appears to be against the CARD Act, as explained by the statutes in our state, which aren't even as prohibitive as other states. I wish I could give a zero instead of a 1. If you have a credit card why would you need to purchase a gift card? Why even sell gift cards if you're not going to honor them? If the item wasn't on sale online I wouldn't have tried to purchase it. It isn't even available at any store and won't be before Christmas. Ky. Rev. Stat. §367.890(1) "Gift card," as used in this section, means a certificate, electronic card, or other medium issued by a merchant that evidences the giving of consideration in exchange for the right to redeem the certificate, electronic card, or other medium for goods, food, services, credit, or money of at least an equal value. "Gift card" includes any electronic card issued by a merchant with a monetary value where the issuer has received payment for the full monetary value for the future purchase or delivery of goods or services and any certificate issued by a merchant where the issuer has received payment for the full monetary face value of the certificate for the future purchase or delivery of goods and services.

One of the worst store in US, all waste of time and money. They don't know how to take care of there customer. I wont recommend it to anyone.