Kohl'sReviews of kohls.com

Never order from kohl’s.com. First off, i usually shop in the store and the store customer service is great. Online is the total opposite. I ordered 3 items from kohl’s.com In November and 2 of them came in a few business days but a day a part from each other, the 3rd one which was a jacket never came. Days later they said it was out of stock and returned my money. Oh and let me not forget the shoes that i ordered still has the security tag on one of them. So i ordered online and paid shipping to not have to go to the store, but ended up having to go anyway so they could remove the tag. Nice, right? After calling and complaining they did credit me $10 back so that covered the shipping I guess. So They had the same jacket as i ordered before but just a different color. Since it was a week and a half later i thought, i couldn’t possibly have bad luck twice, right? Wrong. It’s been in “transit” for over a week now, however i been getting updates though UPS that’s it’s gonna be delivered Thursday, then Friday, then Saturday, then today it says that something happened and got lost but a new one is set to be delivered on Friday. Unacceptable. I’m not waiting another week for this elusive jacket. Called CS and spoke to someone whose accent was so bad i had to ask him to repeat himself repeatedly, just to finally understand him saying i have to wait til tomorrow for the delivery before i can request a refund as he is sure it will be delivered tomorrow. Well how can you be so sure when ups says something different? Also, i no longer want the jacket now as I’m afraid it’s not gonna come before Friday if even on Friday and i want my money back and just go buy one at the mall for Xmas. Well we’ll see if the jacket appears tomorrow but i just feel that their online and phone customer service is a joke and i will never order online from them again

Awful experience this Holiday season. I placed an order for 3 items on December 1. I needed them by the 16th in order to be able to mail them out of state for Christmas. It said the expected arrival was between the 5th and the 12th of December with standard shipping. The order was shipped in 3 different packages, but were all shipped by Dec 6. Little did I know, Kohl's uses a cut rate shipping company called 'Lasership' - essentially the Single A league to the Pros...they understand what they are supposed to do, they just need a lot more practice and training to hang with the real shippers. You can't call Lasership (there is one number that goes to a voice mail for messages they never return), or you can fill in a form on-line that they also never respond to. The tracking after the items were shipped had them all arriving by the 10th. One package arrived, but it's now the 16th and the other 2 are not only still 'In Transit', they are MIA and no one can tell me where they are or if they will ever get here. One appears to have never actually left an Indiana warehouse since December 6th. I know it's the holidays and shippers are crazy busy - but all of my packages from companies that use UPS and FedEx have gotten here on time as promised. This really ruined the gifts this year, since it's not like I had a chance to shop for similar items elsewhere and have them ship in time (Kohl's did offer to reship another order - still with Lasership - but they are sold out and really, what good would that have done?). They said they can't refund the charges for another 10 days...um, that's after Christmas! So disappointed and know this review means absolutely nothing to a big outfit like Kohl's, but hoping it helps someone else. Will never shop at Kohl's again.

Horrible store in Hendersonville. Just a huge mess everywhere. Worst clothing store I have ever been in. Took an hour to find one pair of jeans because of the mess. I will NOT be back. Pathetic!!!

Kohl’s is so bad I have been with them for five years and they are stealing

Ordered from Kohl's and they delivered my package to the wrong house. When I called I told them I needed to cancel the order since they didn't deliver it to me or pick up the same product in store. He immediately decided to "refund me." Over 3 weeks now and still waiting for this so called refund. Should've just ordered from Amazon.

My package was lost , not kohl’s fault. But what is their fault is that I had to call 3 times before anyone offered to credit my purchase or replace the missing items. I was tracking my package and only after it’s literally been missing for 3 weeks did they offer a replacement... but oops they don’t have that merchandise in stock anymore. If only they listened to me the first time they may have had a happier client. I will NEVER EVER order anything from kohl’s online again! Especially since this is the second parcel that has been lost and I’ve either not received or received weeks late. I have 1 more package on its way , it’s already 3 days late but rather then look into it the person online offers to give me fed ex phone number. I hate to sound entitled , but I didn’t purchase from fed ex , I’m doing business with kohl’s. Why should I have to spend my time calling their middle man ? Just get me my stuff or replace my stuff . Amazon has such better service , I guess I’m spoiled. Amazon has never once asked me to contact ups when something was late or missing. So anyway never again!

If I could give zero stars I would. HORRIBLE customer service line. Double charged my order to my card, set up my order for pick up two states away. Then asked for my card to charge my account a third time so they could re- ship my order. Empty "I'm sorry" statements from their customer service line and supervisors, and then immediately followed up with if you want to give us your card we who'll charge you a third and maybe fourth time for the company's mess up.

Will never shop at Kohl's. I used to like shopping to kohl's, but then when I order 3 items, only one came other two were missing. I waited 1 week to see if they arrive, but they didn't arrived. I called the customer service and speak with him for 45 minutes. He said he will not be able to give back my order. My money and time I spent on the phone talking to that stupid customer service just got wasted. Never buying anything online from Kohl's. You never know if you are gonna get your items or not. I had very bad experience with Kohl's!!