Kohl'sReviews of kohls.com

Let me start off by saying I love kohl’s. It is the only place that my fiancée and I shop really anymore, So this is hard to say. Yesterday I went to do an even exchange on my shirt, got the exact shirt, same color same brand same price. The only difference was the size, hence the reason for exchanging it. I go to the counter and the young lady says I’m sorry we can’t do this because it’s going from a petite size to a regular size. I said that’s ridiculous it’s just a size difference and she said well it still won’t let me do it, you can return it and get the $8 back and buy the new one. I said well the new one will cost me $36 because I had coupons on the first one so that wouldn’t make sense. So I left with the old shirt and basically should just throw it away because it’s entirely to big. I have spent $1000’s of dollars in this place over 20 plus years and speak so highly of kohl’s but this instance has really made it so I’m not sure I will come back. I have a kohl’s card and I may even cancel that. I’m just really disappointed in the costumer service. She could have gotten a manager and I’m sure we could have easily figured it out but there was just no trying. Bring a manager myself I try not to judge on customer service but this time was hard not too, there was just no effort put forth to make a loyal customer happy and want to come back again.

Terrible, terrible, online service. Placed an order before a friend on the same exact item but hours before and his was fulfilled and mine was canceled. Never again will I shop here.

Someone used my email address to open a fake account at Kohl's. Over the past few years I've been in touch with them, asking to have my data wiped and account deleted, yet regardless I keep getting spam every holiday.

My wife and I are in the process of purchasing a home. I started my Kohl's account to make purchases and build my credit. In trying to be a good consumer I paid my account 2 weeks ahead of the due date, but left $4.75 balance to keep the account active. When my payment became due, Kohl's reported my account late and it knocked my fico score down 30 points. My close date was supposed to be in January, however, I no longer qualify to buy a home, I asked kohl's to please remove the late payment. I escalated as high as they would let me and was denied the removal of the late payment. Wow, no consideration!

I ordered my mother a sweater on black friday and it came the day after Christmas all dirty and full of black goo that looked like car grease

Everytime I visit Kohls Warminster I have a bad experience. The staff never wants to answer questions, the prices are always cheaper until you get to the casher.

WENT TO THE HILLSBORO OREGON KOHLS DECEMBER 26,2019 TO BUY A WALLET. CLERK SAID IF I BUY TWO THE 2ND ONE WOULD BE HALF PRICE. WENT AND GOT ANOTHER WALLET. WHEN I WENT TO CHECK OUT, THE CLERK SAID THE KOHLS CARD WAS NO GOOD AND PROBABLY FULL. MY WIFE SAID THERE WAS NO BALANCE AND IT WAS CLEAN. SHE THEN TOOK OUT HER VISA CARD AND THE MACHINE REJECTED IT. THE CLERK SAID WE HAD NO MONEY IN THAT ACCOUNT THAT CARD HAD AMPLE CREDIT. CLERK SAID NEITHER CARD WAS ANY GOOD. WE LEFT KOHLS DISGUSTED. WENT TO BI-MART AND BOUGHT ITEMS THAT WE USED THE VISA CARD WITH NO PROBLEM. KOHLS BETTER GET THERE ACT TOGETHER. ANTHONY AND ELIZABETH REYNA.

I got a frozen 2 necklace, and within 2 hours, it was broken!! It cost $40, yet it is such bad quality!! I don't recommend this product.