Kohl'sReviews of kohls.com

I wouldn't even rate 1. Very bad Kohls online delivery service. I had to follow up for a month and still haven't received product or the money back.

I have purchased hundreds of items from Amazon and Walmart and I have never had an issue 3 to 5 days maximum delivery usually two day service product always arrived in great condition got sucked into the Kohl's cash crap at Christmas and the bs 30% off coupons they sent out to my mom it took over three weeks to receive a pair of sneakers when I received them the box was soaking wet ripped look like it had been laying on someone's back porch for a month ordered a suitcase and a weather station both on the same order suitcase came three weeks later it is now almost a month and I am still waiting for the weather station they just keep pushing the delivery date back the suitcase box was ripped and damp the suitcase was dirty they treated it worse than the airlines do lol stay away from Kohl's and they're bulshit Kohl's cash and percentage off come ons with Kohl's cash and 30% off full market price I could have probably found items cheaper elsewhere without the b******* Kohl's cash go to Amazon or Walmart where they quote you a fair price and you receive your product in a very timely matter in good condition I don't understand Kohl's must go out of their way to rip and soak your product beforefor you receive it I have never received an Amazon product wet both my Kohl's products were wet and boxes were torn by the way it was not raining and hadn't rained for for 5 days in my area when I received the package was wet somehow hoping it was water and not something more disgusting worst delivery service I have ever experienced

Absolute nightmare experience after buying a gift card from Kohl’s online for a gift for my niece for Christmas. It should have been delivered five days before Christmas, but it is lost. I called the day after and they said they open investigation. Ten days later after multiple calls I get a vague email yes it appears there was a problem with delivery if you haven’t received by this date let us know. I call and email again to let them know still no package, and get a very rude, aloof person who says making a note in some file and maybe another 30 days? What? Not acceptable worst customer service ever experienced. Still not resolved, no idea when getting fixed or refunded. I emailed everyone online and escalation department even twitter and CEO executives still no response at end of day or resolution. So I contacted bank to dispute charge! Never going to shop at Kohl’s again! Horrible experience and still unresolved.

Worst customer service ever!! I purchased an air fryer for my mother-in-law and fitbit watch for my son for Christmas. I earned $30 Kohls Cash on this purchase, which I used to purchase more Christmas presents for my children. My mother-in-law wanted to exchange the air fryer for a Ninja Foodie oven. Instead of Kohls allowing her to exchange, she was forced to return the air fryer because they didn't have any in the store, and they would have to order it for her online. They deducted the $30 Kohls Cash from her return. THIS MAKES ZERO SENSE!!!! I used the Kohls Cash on a separate order, and she was trying to spend more money at Kohls than I had spent. Instead of helping her, they gave her less money than I spent!!! So she purchased her Ninja Foodie from Bed, Bath & Beyond. They have excellent customer service unlike Kohls. As for me and my family, we will NOT be purchasing from Kohls again.

I purchased Christmas gifts online from kohls.com on 12/02/2019, on 12/13/2019 I received an email that my packet was delivered, I immediately checked my front porch and there was nothing there. I clicked on the email and clicked "track this shipment", that is when I discovered that my package had been sent to 18 different places (none of them to Missouri) and that my pacakage was damaged in transit on 12/13/2019 and that it was being returned to the warehouse. I called the customer service number and spoke with a man who told me that he would cancel my original order and then reorder everything on my original order and match the price for me. I agreed, once he started the order he realized that I used $60 kohl's cash on the transaction, after about 5 minutes of him trying to price match, he would not tell me the new price of the order. My original order was $26.73 and I asked him several different times how much the new order was going to be, he advised that the candle that I ordered was no longer available and would not be able to reorder the candle, I said that was fine, how much is the new order? He finally told me that the new order was going to be $57.03 for the 3 remaining itmes. I asked him why would I pay $57.03 for an order that I only paid $26.73 fopr? He replied that he could not discount the items for me. I asked him to cancel the order and to refund me both my money and my kohl's cash, He replied ok, it will take 7-10 business days, my kohls card will be credited and I will receive an email with my kohls cash within 7-10 business days. I waited the 7-10 business days and on 12/27/2019 I called the customer service number again and I spoke with a woman who did not know why my account had not been credited, she confirmed that the warehouse had received the damaged package on 12/13/2019. She submitted for the refund again and advised that it was going to be another 7-10 business days. I asked if I could just speak with a manager in regards to my order and this situation, she transferred me to a general voicemail, I left a message and then I called back to speak with the manager. I spoke with another woman who apoligized and stated that she would get me to a manager, I waited 12 minutes while she gathered general info in regards to my order. I finally spoke with (Harley) the call center manager, he advised that I should of got my refund credited to my credit card and that I should have received my kohl's cash already. I advised that I still have not received any of it as of today, and honestly I am more upset that I did not receive the package that I ordered. He said that he would have to check to see if I recieved the refund first, I waited for him to look up my account and the order. He stated that I did not recieve the credit and my kohl's cash and he was not sure why I did not receive them. He then advised that he would manually issue my refund to my credit card and my kohl's cash to my online wallet on kohls.com. He advised that this process could take 1-7 days to complete, please only call back after 7 days if I did not receive my credit on my kohl's credit card and did not receive my kohl's cash in my online wallet. Today is the 7th day (01/03/2020), and I still have not received the credit on my credit card, and my kohl's wallet does not have the kohl's cash in it. I am not looking forward to calling the customer service number again, just to be told, it's going to be another 7-10 days and "We don't know why your account has not been refunded!". It has been a month and I still do not have resolution in this matter. Unfortunately, this have not been the only bad experience that I have received from shoping online at kohl's.

I went in to buy a $399 Dyson vacuum since I had so much kohls cash from Christmas but they couldnt find it in the store even though the computer said they had 2 so I had to order it but you cant order it with a person!! I had to use the machine which is bull!!! The machine is crap! Whenever you hit a button it clicks the wrong button so I found an associate who was rude to come help and she had problems with the buttons too then she said well if you have nails it messes up but that's so stupid!!! ALMOST EVERY CUSTOMER THERE WAS A WOMAN!!! WOMEN HAVE NAILS!!!! I HATE THAT YOU HAVE TO USE THAT MACHINE INSTEAD OF A PERSON!!!! I WILL NEVER SHOP AT A KOHL'S STORE AGAIN!!! What a nightmare

I have always thought of Kohl's as a 4 Star establishment, until yesterday. Here's the experience that blew my mind: I bring to the POS two packages of 3 Under Armour socks, $20 each package. When the tab came up $43.00, I said something's wrong it's buy one get, get one 1/2 off". She called someone in the back and they said, "no, that only on Adidas". I had her cancel the sale and took the socks to the back to confirm my sale price. I took a photo of the sign and returned to cashier and showed her the sale price. She refused to believe me, not even looking at the photo, which was unsettling.(I'll shorten thing here) I insisted she call the manager to the POS. When the manager got there, the manager was upset with ME, saying I was being rude. The manager did not believe the sale price and said "I'm going to 'give' you that price although I don't have to", I said "I don't want you to "give" me anything, I want the price I deserve. This is certainly not the Kohl's I'm use to" at which she said, "Well our customers aren't the same as they use to be either." I ask "what do you mean by that", she replied, "you are being very rude, now do you want the discount or not?" I was perturbed but never raised my voice and was very careful not to cuss or accuse the cashier of being incompetent. The Manager was most definitely INCOMPETENT. Collierville TN Kohl's I ask but was not given my senior discount.

I agree with other reviewers that Kohl's has bad customer service regarding returns. Example: you purchase four items at $100 and 1 one of the items is a $25 men's button down shirt. You received $10 in kohls bucks with an expiration date due to the $100 purchase, so you use it by purchasing $40 more in stuff. Now a month has passed and the $25 Christmas present shirt did not fit so you want to return/exchange it. The store will reduce your refund amount by the $10 so you will only get $15 for that $25 shirt, even though it wasn't purchased with kohl's bucks and you spent more to use the time limited kohl's bucks on other items. You could exchange it for the same amount of your purchase but chances are very slim they'll have the same item, like in my case where the only shirts from that brand were short sleeve or Hawaiian shirts, not the same as business attire. They should only reduce your refund if you are returning an item purchased with kohl's bucks.