Kohl'sReviews of kohls.com

I placed an order with kohls.com back in October 2025. The order total was over the minimum for free shipping. They decided to break the order up into four different shippings; and then tried to charge me the shipping for the fourth item, When it arrived via the postal service with a shipping charge og $8.36, I refused the item. I then called Kohls.com to inform them what had happened. They told me they would refund the money I spent and low and behold, NO REFUND. Don't shop Kohls.co online for anything. Instead, shop in store.

I purchased a Keurig coffee maker that was on sale. Kohl’s offered a discount if I opened a credit card with them. I was approved for the credit card. I placed the order, received the discount and received an email confirmation that the order was placed. About 30 minutes later a follow up email said my order was canceled and that I would receive a refund. No explanation as to why the order was cancelled. I feel as though Kohl’s uses this sales practice to increase their credit card sales. There are enough disclosures in their documentation to protect them but at minimum it is a sleazy practice. My recommendation is stay away from doing business with Kohls.

cancel my order every time without refund scam

Terrible customer service

I purchased two Pyrex sets, I got one and the other one was canceled, they charged my wallet for both items, and never returned the portion for the other set. Don't shop online unless you want to lose money They don't give credit back for items canceled, they keep the money and try to day it was never charged when it totally was. I lost 44.99 plus tax. This is extremely bad business. I am closing my Kohls accounts, cards and I will go somewhere else. You won't let this review be read because you only accept positive posts, to make your store look good. You are nothing but crooks, taking money from your customers Way to go Kohls!!!!

Never get a Kohl's credit card!!!!? They are ran by Capital One who will shut off your card for making regular payments that are 2 weeks early. The company will never resolve your problem unless you give them your full name, SSN, and a full unredacted copy of all your bank statements from each bank that you want to make a payment from. I made my minimum payment of $29 two weeks early on the app and received a notice that my account was restricted immediately after making the payment. I have used this bank account many times to pay my CC, never missed a payment, was never late with a payment, and often times payed more than the minimum payment due. There is no one from Capital One that will talk to you about it except for the fraud department despite all their claims online that say payment bank verification is handled by customer service not the fraud department. I was even informed that the fraud department is customer service. LOL. So the reasons they will give you: you made too many payments, too high of a payment, it's your first time using this bank to pay from, we need to verify you have enough money to pay from this account, it's your husband's card (authorized user) and he isn't on the payment account, you read the updated policy where we can randomly select your account to provide re-verification of your payment account with only accepting your full unredacted bank statements or allowing them to call your bank and get full access to your account to make sure you own the account, and the best reason of all is that I am under investigation for money laundering or some other serious felony investigation so they cannot tell me the real reason because it will compromise the investigation. All of those reasons are BS, and the BBB nor the CFPB will help you out. So if you don't want to deal with the hassle of dealing with Capital One accusing you of felony offenses and refusing to clear a restriction because you made a payment early, which cleared the next day, then avoid applying the Kohl's credit card. I will never shop at Kohl's again because they decided to align themselves with criminals who try to steal your personal information through their "fraud department."

Kohls at Rocky Point at 4pm on a Thursday was just horrible and I felt so bad that the leadership here was lacking! No signage indicating Amazon drop Off and no direction - folks were left to wonder and wait on multiple insignificant lines. I was there literally 30 minutes on lines just to return an item. So disappointing!

Kohls has the WORST AND RUDEST customer service. They sent me a defective product then basically said they couldn’t do anything to help facilitate a replacement. Absolute trash company.