Kohl'sReviews of kohls.com

Product was ok but it took three weeks to get the item. They ship using a cheap contractor that after two weeks it will then added to the USPS, which takes another week. I should have check the reviews before ordering.

I think is pretty crappy that I can’t get a hold of customer service. I just, recently bought a blanket for my dear friend. 1 month now and it’s not working and it’s not heating up. With someone at age of 25 doing dialysis it’s important to make sure they keep her warm. That’s the reason why I bought this blanket for her. If I would of known it was garbage I would of have never bought it. And, I will be cancelling my card as to no one wants to care of keeping customers satisfied!

I've spent hundreds of dollars at this company through the years. I returned a $72 item and my refund was only $61. Now I didn't spend any Kohl's Cash when I bought this item but that was their explanation for keeping over $10.60 from my refund. Now I see that they giving me $15 in Kohl's Cash to spend at their company. No way will I ever spend another dime at that company unless they give me my $10.60 back!! It's all a scam

Ordered two mattresses at Kiosk to get free shipping. Store sells no mattresses. Employee places order on kiosk because it would not take the payment. Everything seemed to have gone well after a few attempts. Called to add my rewards number because girl claimed there was no option on kiosk for it. Found out that my order was wrong over the phone. Thought we fixed it. Items got delivered on two small air tight boxes. My son opened his mattress and realized that they sent the wrong size. Called customer service. Carlos was very nice, helpful, and polite. Awarded points, requested a refund because it was over their "threshold" policy. He said keep it or give it away and placed a new order for the right size. We were upset because it was the holidays and were having people stay with us. We gifted the mattress to a friend because there was nowhere to put it or store it. Thought everything was fixed! Never got refund, paid more for a new order because promotion was over. Got charged twice on my card because of different shipping and billing address confusion. Didn't know until I checked my credit card. 1 week has passed, two people later and no results. Two weeks and supervisor and two more people later, no results. One month, a supervisor and another employee later and no results. Two emails with apologies telling me to bring the mattress that came in a small airtight box to a store that won't take the item because of their again, "threshold policy". Two months later, last supervisor assured that I was finally getting a refund within 7 days because of threshold policy. Apologized profusely and here we are two weeks later with another email about bringing an item that no longer exists. I gifted someone an almost $300 dollar matress. I never received credit and the same thing happened with every single customer service employee and supervisor that I spoke with. I've been shopping at kohls for over a decade. It is my favorite place to shop. I never had a problem with my purchases. One mistake made at the kiosk by their employee led to another and another and another. No resolutions. Tons of apologies, confusion, lies, he said-she said, everyone said something different. Noone took responsibility for their actions. I am very dissapointed. I never expected this from kohls. Customer service needs training. Supervisors are incompetent and a particular one name Tony ID #85UA was a horrible and despicable human being. He stated that he did not need to give me any information and that the people I spoke with prior, gave me the wrong information. That he is not required to help me or provide corporate information etc etc. I was infuriated by his lack of understanding, responsibility and compassion. Disgusting!!!! How can kohls treat people like this and stay in business? Now I understand why I see different faces at my local store regularly. I held them on a pedestal and shopped religiously addicted. Sorry kohls, but I have a distasteful feeling in my gut now and pretty much hate your deceitful and irresponsible actions!! You have no business ethic or honor!!

I visited Kohls.com to buy a new blender using my $10 reward cash, 20% off coupon, and 15% off home purchase of $50 or more. These coupons were not available until tomorrow, but there were 2 lesser coupons available today. The item (Oster Texture Select Master Series Blender with Blend-N-Go? Cup and Glass Jar) isn't available within in 50 miles and they want $8.95 to ship it!. I checked for other pricing and found the same model available with FREE shipping at a cost LESS THAN the Kohls price with all those annoying coupons figured in. I can't find any good reason to shop at kohls.com

Kohls is unable/unwilling to accommodate online gift purchases made with a credit card unless the shipping address, billing address, and names are the same. This is inspite of having contacted American Express to notify them in advance of the purchase... which they subsequently approved, but Kohl's denied anyway. Kohls has lost mine and my extended family's business to competitors with more family friendly gift purchase policies/systems.

Wait time to talk to customer service rep was over 40 minutes. The system automatically knew my last order number by my phone number but I had to give the rep all my info email, Full name, address, phone number and order number,, ridiculous. My order arrived broken and the rep is insisting my acct is under a different name. Escalated to manager then put on hold for call to disconnect after another 15 on hold.... never again! Horrible experience. Now I have to drive to a store to return broken item. Will not reorder just want my money back. No idea how they stay in business.

Worst online customer service in the world. I've been waiting a month for a refund for product I never received because it was damaged in transit. It's a lot of money, and I've reached out 5 times requesting a refund. They keep saying the PROMISE I'll get it within 48 hours, but I still don't have it. They are just a bunch of liars and don't care that I'm out a lot of money with no product. I'm contacting the BBB next, and then an attorney. Ridiculous! Worst ever!