Kohl'sReviews of kohls.com

Too bad you can’t rate negative stars. Website STINKS and locks up. USELESS

Terrible customer service!!!!!!! I paid the last payment due on the day it was due, but they processed the payment the next day and charged me a late charge. So.....I called and asked to have the late fee removed. Ha HA no such luck!!! I have been a good customer that has always payed on time what the heck! I closed my account because if that is the way they are going to treat a good customer than I rather not do business with them.

KOHLS CORPORATE PEOPLE SUCK I RETURNED 2 ITEMS THEY SAID I WAS GETTING A MERCHANDISE CREDIT FOR MY RETURN 75.85 AND THAN I CALL KOHLS CORPORATE OFFICE AND WAS TOLD THAT THEY WERE REFUSING TO SEND ME MY CREDIT AND I COULDN'T EVEN GO PICK UP MY ITEMS I RETURNED AT STORE I WILL NEVER SHOP OR USE THAT crappy STORE OR RECCOMEND THEM

BEWARE OF BUYING DIAMOND JEWLRY AT KOHLS!!! One year ago I exchanged a diamond ring because some of the smaller diamonds fell out. I decided on another ring and a year later the main diamond fell out. I took it back to Kohl’s one year and one day later to have them either exchange or repair. I did not want money back, just fixed. I would have done sooner but was on vacation out of the country and that is where it fell out. They refused to do anything about it. They said their policy has changed to 180 days for returns and that even if it had not changed, it was past one year! So I spent $1000 on a ring that one year later has no diamond!! Not to mention the same thing happened one year ago. Save your money and DO NOT buy jewelry from here if you want it to last!!!!!!!

i HAVE NEVER worked with a company that is such a "Bait and Switch" corporation as this one. I've always paid my bills and this company has so many hoops to jump through that they make it HORRENDOUSLY difficult to pay. I had an $8 bill two years ago and missed the 30 deadline because my online payment attempt didn't go through and they not only charged me 3x the billed amount - they reported me lat to credit bureau until I wrote them (Kohl's) a letter and documented their roadblocks. My CREDIT SCORE dropped due to this. And I just had the same thing happen again today - attempting to pay 3x and the online software says it's not taking the payment of $12. I had to call in and work for them 2 hours to get my bill paid! I get the hint - tell people the truth about Kohl's. There's a reason they have deals - they are "dealers"!

We wanted to purchase an item which was displayed on the shelf as “50% off.” We waited our turn in line at the cashier’s station to purchase this item. Then, the cashier would NOT honor Kohl’s “50% off” display, unless WE PROVED IT TO THE CASHIER THAT WE WERE NOT LYING. Yes, it is the CUSTOMER’S RESPONSIBILITY TO KEEP THE CASHIERS HONEST. THE CUSTOMER HAS TO PROVE KOHL’S DISCOUNTS TO THE KOHL’s CASHIER!! My husband had to go through the store to find where the item was and take a picture of Kohl’s “50% off” display. He also had to find the manager to explain to the cashier that the item was “50% off.” All this took an extra 30 minutes just to purchase a simple discounted item. THIS IS NOT CUSTOMER SERVICE. I don’t know how Kohl’s is still in business. This is the first time I have ever stepped into a Kohl’s store. And last.

I have spent an hour trying to order on line. The Only option to Pay is through Apple Pay and I needed another way to Pay With my debit card. I am on a different phone than what was listed in the Apple Pay. Therefor unable to order online. Finally the guy on chat gave me a phone number and tried ordering through that way. They can’t find my business address and a good address to ship. I order and have things to be shipped to this address daily. Even made her repeat the address back to me. Unable to order today and will not try again.

I just got back from returning a PS4 and extra controller at Kohl’s here in Burlington. I bought the console and then, the next day with the $80 Kohl’s cash I got for the console’s purchase, bought another controller and charging cradle. I didn't like the PS4 over the PS3 and it didn't meet my needs so I returned it. What I didn't understand (and its right there clear as mud on the receipt which refers you to the Kohl’s cash coupon for the details) is that if you use the Kohl’s cash and then return everything they only credit the purchase price minus the Kohl’s cash. So I paid $427 for the console and got $80 in Kohl’s cash. They credited my credit card back for $347 and then gave me another $80 in Kohl’s cash. So now, I’m paying $80 in interest on a purchase I returned. I feel that is unethical and they wouldn’t fix it so I cut up my credit card right there. I’ll pay off the balance of my card and then I’m through with this overpriced company whose business model is to milk as much money out of its customers as possible.